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Accenture in India
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Application Developer

Application Developer

Accenture in India

3 years

0 Lacs

gurugram haryana india

Posted:17 hours ago| Platform:

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Skills Required

developer design agile management jira service software support configuration scripting efficiency script confluence automation logic routing notifications troubleshooting integration monitoring devops rest documentation scrum kanban development communication certifications itil unix database postgresql mysql

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Application Developer

Project Role Description :

Design, build and configure applications to meet business process and application requirements.

Must have skills :

Agile Project Management

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: We are looking for a technically strong and detail-oriented Jira Service Management (JSM) Administrator at the Senior Software Engineer level to support and enhance our IT service delivery processes. This role will focus on hands-on administration, configuration, scripting, and support of JSM projects to improve user experience and operational efficiency. The ideal candidate should have good experience with Jira and JSM administration, Script Runner-based Groovy scripting, and a foundational understanding of Agile and ITSM practices. Roles & Responsibilities: - Configure and maintain Jira Service Management projects including request types, portals, queues, SLAs, and Confluence knowledge base links. - Assist in building custom workflows, field configurations, permission schemes, and notification schemes tailored to JSM use cases. - Write and maintain Groovy scripts using ScriptRunner to support automation, integrations, and custom logic within JSM. - Manage and fine-tune JSM automation rules for ticket routing, SLAs, alerts, and notifications. - Support day-to-day administration of JSM including issue troubleshooting, user management, and permission adjustments. - Collaborate with IT support teams, service owners, and business users to understand requirements and configure JSM to support service delivery goals. - Provide technical support for JSM-related issues, escalating complex problems as necessary. - Participate in integration efforts with external tools (e.g., monitoring, asset management, DevOps pipelines) via REST APIs or built-in connectors. - Contribute to documentation including user guides, scripts, and configuration SOPs. - Recommend improvements and automation opportunities within the JSM ecosystem. Professional & Technical Skills: - Bachelor’s degree in computer science, Information Systems, or a related field. - 4–6 years of total IT experience, with 1–2 years in Jira Service Management administration. - Working knowledge of Jira Software administration and core configuration elements. - Practical understanding of Agile frameworks (Scrum, Kanban, SAFe) and service management concepts. - Development experience or experience in Groovy scripting using ScriptRunner, especially for JSM use cases. - Strong problem-solving skills with attention to detail and technical precision. - Effective verbal and written communication skills for supporting end users and collaborating with cross-functional teams. Additional Information: - Atlassian Certifications (ACP-JSM, ACP-JA) are a plus. - Basic understanding of ITIL principles and their application in JSM. - Exposure to Jira instance migrations, upgrades, or consolidations. - Familiarity with Unix shell scripting and basic database concepts (e.g., PostgreSQL, MySQL). - Experience with JSM integration with third-party tools via REST APIs., 15 years full time education

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Application Developer