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1.0 - 5.0 years
4 - 7 Lacs
Chennai
Work from Office
The role of the Sr. DevOps Engineer is tomanage a dynamic DevOps environment backed by Azure Cloud infrastructure andservices, supporting a robust CI/CD ecosystem powered by Azure DevOps (ADO).You will be part of a large technical team responsible for maintaining andimproving CI/CD pipelines, release orchestration, and infrastructure automationacross multiple projects. Whatyou will do: Support CI/CD pipelines and manage release deployments, including production rollouts across multiple projects. Build and maintain automated pipelines in Azure DevOps for code integration, testing, and deployment. Implement Infrastructure as Code (IaC) using Terraform and ARM/Bicep templates for provisioning Azure services. Schedule and monitor regular static and dynamic security scans as part of the SDLC. Automate and standardize release processes using GitOps methodologies and best practices. Provide technical support, troubleshooting, and continuous improvements for internal DevOps users and stakeholders. Whoyou are: Education& Experience: Bachelors or masters degree in computer science, Information Technology, or a related field. 5 8 years Azure DevOps. TechnicalSkills: RequiredSkills: 5+ years of experience in DevOps engineering and CI/CD implementation. Primary Skills: DevOps, CI/CD pipelines, automation, release engineering. CI/CD Tools: Azure DevOps (ADO) Repos, Pipelines, Artifacts, Boards; Git, Bitbucket, SVN, Artifactory (JFrog). Issue Tracking & Reporting: Azure Boards, Jira, or any similar ticketing systems. Security Scanning (Mandatory): Acunetix, Veracode. Security Scanning (Preferred): SonarQube, MEND (WhiteSource), Fortify. Desired Skills: Containerization: Docker, Podman. Azure services: AKS (Azure Kubernetes Service), App Services, Azure Functions, Load Balancer, Blob Storage, Azure Container Registry (ACR), Azure Key Vault, Azure API Management, Azure Monitor, Application Gateway, Azure DNS, Event Grid. Kubernetes, Ansible, Terraform. Cloud/DevOps certifications (Azure preferred). Database knowledge: Oracle DB, MySQL. Middleware: WebSphere, WebLogic, JBoss. Build Tools: Maven, Ant, Gradle. Scripting & Automation: Shell/Bash, PowerShell, Python, Jenkins Shared Library, YAML, JSON, XML. Utilities/Tools: Postman, Microsoft Graph API, VS Code, VI/VIM/Text Editors. Operating Systems: Linux, Windows. Functional/Operational Knowledge: REST/SOAP/GraphQL APIs, Regular expressions, data parsing, reporting, disk/memory management, documentation. SoftSkills: English Language proficiency is required to effectively communicate in a professional environment. Excellent communication skills are a must. Strong problem-solving skills and a creative mindset to bring fresh ideas to the table. Should demonstrate confidence and self-assurance in their skills and expertise enabling them to contribute to team success and engage with colleagues and clients in a positive, assured manner. Should be accountable and responsible for deliverables and outcomes. Should demonstrate ownership of tasks, meet deadlines, and ensure high-quality results. Demonstrates strong collaboration skills by working effectively with cross-functional teams, sharing insights, and contributing to shared goals and solutions. Continuously explore emerging trends, technologies, and industry best practices to drive innovation and maintain a competitive edge.
Posted 1 week ago
1.0 - 6.0 years
0 - 3 Lacs
Jaipur
Work from Office
Roles & Responsibilities :- Good Functional knowledge on Banking/lending concepts. Good functional and technical knowledge on Retail Loans, Vehicle loans, LAP ,MSME, Personal Loan Experience in Java based Applications. Day to day BAU support for LMS and LOS. Having experience in product parameterization and configurations setup. Good in analysing business requirements and involve in technical discussion with vendor. Should have hands on experience in analysing logs, troubleshooting and fixing issues.
Posted 1 week ago
1.0 - 4.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Location Bangalore : L2, L3 Support, Java, Microservices, SQL. Not Ready to Apply Join our talent pool and we'll reach out when a job fits your skills.
Posted 1 week ago
4.0 - 9.0 years
7 - 14 Lacs
Hyderabad
Work from Office
Seeking a Team Lead for Application Support to manage issue triage, QA, release coordination, and team workload across PSN application. Strong cross-functional collaboration and escalation handling required. Required Candidate profile 4+ yrs exp. in app support with leadership skills. Strong in triaging, QA, team mentoring, and coordinating releases. Excellent in communication, problem-solving&customer handling
Posted 1 week ago
1.0 - 6.0 years
4 - 9 Lacs
Hyderabad
Work from Office
Provide application support for PSN platform. Troubleshoot issues via email, tickets, and calls. Run daily audits, assist users, and participate in on-call support. Strong MS Office & browser skills needed. Required Candidate profile 0–5 yrs exp. in app support. Strong communication, troubleshooting, and multitasking skills. Proficient in MS Office, browsers, and basic object-oriented programming.
Posted 1 week ago
7.0 - 12.0 years
7 - 17 Lacs
Bangalore Rural, Bengaluru
Work from Office
Opening with an Pharma company. **Looking someone with PAS-X Expe** Role & responsibilities : Advanced knowledge in local area network operations, virtualization environments (e.g. Citrix / VMWare), Operating Systems (e.g. Windows, Unix, Windows Server) Good database knowledge (Oracle / PL-/SQL) Good analytical skills Strong service orientation and good communication behavior High self-motivation level High willingness to deeply dive into new products and learn something new about our service/product world day by day Fluency in English language is a must ITIL understanding is a benefit, ideally backed by an ITIL Foundation Certificate Working experience in ITIL based IT-Service Management environments (e.g. Service Now, Remedy, Zendesk, etc.) is a plus Strong process understanding Interested candidates shared resume on snehal@topgearconsultants.com
Posted 1 week ago
2.0 - 4.0 years
7 - 9 Lacs
Bengaluru
Work from Office
Company Overview: DoSelect, a Skill Intelligent platform acquired by Naukri.com/Infoedge, is a leader in assessments, interviews, and contests. We empower organizations to evaluate and engage top talent. Job Summary: We are looking for a proactive and skilled Technical Support Specialist with 2-4 years of experience. The ideal candidate should have a strong background in technical support within tech-driven environments and excel in debugging, troubleshooting, and providing timely resolutions. You will serve as the first point of contact for our users, ensuring a seamless experience via email, phone, and team chat platforms. Company Overview: DoSelect, a Skill Intelligent platform acquired by Naukri.com/Infoedge, is a leader in assessments, interviews, and contests. We empower organizations to evaluate and engage top talent. Job Summary: We are looking for a proactive and skilled Technical Support Specialist with 2-4 years of experience. The ideal candidate should have a strong background in technical support within tech-driven environments and excel in debugging, troubleshooting, and providing timely resolutions. You will serve as the first point of contact for our users, ensuring a seamless experience via email, phone, and team chat platforms. Key Responsibilities: Technical Issue Resolution: Diagnose, troubleshoot, and resolve technical issues related to our assessment platform promptly and efficiently. Act as the primary point of contact for support queries through email, phone, and team chat. Provide clear, concise, and effective communication to users and internal teams. Address queries even when no technical issue exists, guiding users on how to take assessments, interviews, or participate in contests. Collaboration & Escalation: Work closely with cross-functional teamsincluding Product and Engineering. Escalate recurring problems and provide feedback to drive continuous improvement. Qualifications: Experience: 2-4 years of proven experience in a technical support role, preferably within tech-driven or software solutions environments. Technical Skills: Strong debugging skills and a knack for problem-solving. Proficiency in using ticketing systems, particularly Jira, with a good understanding of troubleshooting processes. Basic knowledge of web technologies and systems. Technical Issue Resolution: Diagnose, troubleshoot, and resolve technical issues related to our assessment platform promptly and efficiently. Act as the primary point of contact for support queries through email, phone, and team chat. Provide clear, concise, and effective communication to users and internal teams. Address queries even when no technical issue exists, guiding users on how to take assessments, interviews, or participate in contests. Collaboration & Escalation: Work closely with cross-functional teams—including Product and Engineering. Escalate recurring problems and provide feedback to drive continuous improvement.
Posted 1 week ago
0.0 - 2.0 years
2 - 5 Lacs
Navi Mumbai
Work from Office
Role & responsibilities Provide first-line technical support to users via ticketing systems, email, chat, or phone. Monitor application performance and availability using dashboards or monitoring tools. Log, categorize, and prioritize incoming support tickets or incidents. Perform initial troubleshooting steps to resolve common or known issues. Escalate complex or unresolved issues to L2/L3 teams according to SLAs. Track and update status of incidents and requests in the ticketing system (e.g., ServiceNow, Jira, Remedy). Document solutions, known errors, and troubleshooting steps in the knowledge base. Communicate clearly and regularly with users about issue status and resolution. Assist in application deployment verifications and sanity checks as needed. Follow standard operating procedures (SOPs) and contribute to continuous process improvement. Preferred candidate profile Freshers are also welcome. Proper training will be given. Candidate should have excellent communication skills Candidate should be willing to work in shifts
Posted 2 weeks ago
4.0 - 9.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Develop, maintain, and support scalable and secure applications using .NET (Core/Framework) and Azure cloud services. Design and implement cloud-based solutions utilizing various Azure services, including Azure Functions, App Services, Azure Storage, Azure SQL Database, Azure DevOps, and Azure Kubernetes Service. Collaborate with cross-functional teams, including front-end developers, DevOps engineers, and product managers, to design and deliver end-to-end solutions. Implement RESTful APIs and integrate with third-party services using Azure API Management and other relevant technologies. Write efficient, reusable, and modular code while adhering to best practices, coding standards, and version control using Git. Ensure application performance, scalability, and security by leveraging Azure monitoring tools, logging frameworks, and cloud security best practices. Participate in code reviews, provide feedback, and maintain a culture of continuous improvement. Troubleshoot and resolve application issues, including performance bottlenecks and security vulnerabilities. Create and manage deployment pipelines using Azure DevOps or other CI/CD tools for automated testing and deployment. Work closely with the team to ensure the implementation of cloud solutions meets business requirements, performance expectations, and cost optimizations. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Develop, maintain, and support scalable and secure applications using .NET (Core/Framework) and Azure cloud services. Design and implement cloud-based solutions utilizing various Azure services, including Azure Functions, App Services, Azure Storage, Azure SQL Database, Azure DevOps, and Azure Kubernetes Service. Collaborate with cross-functional teams, including front-end developers, DevOps engineers, and product managers, to design and deliver end-to-end solutions.
Posted 2 weeks ago
4.0 - 5.0 years
8 - 12 Lacs
Bengaluru
Work from Office
As a SRE at Thomson Reuters you will be responsible for supporting our cloud infrastructure by designing, implementing, maintaining and monitoring systems that make it easy to build, deploy, monitor and scale applications. You will also play a key role in building a culture of reliability within the organization and collaborating closely with development teams to ensure the highest standards of system availability are achieved. About The Role We are looking for candidates who have experience working with complex technical environments and possess strong communication skills to effectively articulate issues and solutions to both technical and non-technical audiences. play a key role in building a culture of reliability within the organization and collaborating closely with development teams to ensure the highest standards of system availability are achieved. Collaborating with senior management and other stakeholders on projects About You 4-5 years required in AWS Cloud, Devops, terraform, Cloudformation, CI/CD, Monitoring, observability, Enterprise Application Support, Infrastructure as Code, Cloud security, Database fundamentals, Java Application knowledge, cloud administration & App support. Experience on System admin (Linux), cloud automation Implement best practices for security and compliance within AWS environments. Automate infrastructure provisioning, monitoring, and scaling using tools like Terraform, CloudFormation, or AWS SDKs. Excellent interpersonal, presentation, verbal and written communication skills Strong analytical and problem solving skills A bachelors degree in Computer Science or related field; masters degree preferred #LI-SA1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.
Posted 2 weeks ago
2.0 - 5.0 years
1 - 4 Lacs
Bengaluru
Work from Office
As a Service Engineer, you'll be playing a vital role at Aavas to support various business functions. We are looking for a proactive individual who can help different teams to work seamlessly on various applications. He/she should be able to troubleshoot any issues effectively that the end user is facing. Support Engineers should ensure proactive availability, and timely resolution. Responsible for constant monitoring and analysis of issues/incidents and take initiatives in reduction of issues What are we looking for? Must have good written and verbal communication skills, along with consulting skills. Analytical and Problem-Solving skills are desirable Must have basic excel training /knowledge Empathetic and Service Oriented Mind-set Should be ready to work for extended hours/evening shifts.
Posted 2 weeks ago
5.0 - 10.0 years
10 - 13 Lacs
Mumbai, Mumbai Suburban, Navi Mumbai
Work from Office
Production Support Engineer with 5 years of experience in providing application & system support. Responsible for monitoring, troubleshooting, incident management, and ensuring 24x7 availability of production systems. Perform root cause analysis. Required Candidate profile Monitor production systems,applications & high availability and performance Analyze & resolve real-time issues, errors,incidents. Collaborate with development teams for deployments & issue resolution Perks and benefits to be disclosed post interviews
Posted 3 weeks ago
6.0 - 9.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Primary Skills Proficient in writing, modularizing, and maintaining Terraform configurations for provisioning cloud infrastructure. Experience with Terraform state management (local and remote), workspaces, and backends (e.g., Azure Storage Account). Hands-on with Terraform modules, variables, outputs, and lifecycle rules. Familiarity with Terraform Cloud or Enterprise for collaboration and policy enforcement. Expertise in designing and implementing CI/CD pipelines using Azure DevOps Pipelines (YAML and Classic). Integration of Terraform into Azure DevOps pipelines for automated infrastructure deployment. Use of pipeline stages, jobs, templates, and environments for structured deployments. Experience with pipeline triggers, approvals, and gated releases. Strong understanding of core Azure services (e.g., Azure Resource Manager, Virtual Networks, Key Vault, App Services, AKS). Experience deploying and managing Azure resources using Terraform. Familiarity with Azure RBAC, service principals, and managed identities for secure automation. Proficient in Git-based workflows (feature branching, pull requests, code reviews). Experience integrating Git repositories (Azure Repos, GitHub) with Azure DevOps pipelines. Implementing secure practices in IaC (e.g., secrets management via Azure Key Vault). Familiarity with tools like Sentinel, Checkov, or TFLint for policy-as-code and static analysis Secondary Skills Scripting with PowerShell, Bash, or Python for automation tasks. Integration with Azure Monitor, Log Analytics, and Application Insights. Basic knowledge of Docker and Kubernetes (especially AKS). Exposure to configuration management tools like Ansible or Chef. Experience working in Agile teams and understanding of DevOps principles. Awareness of cost-effective infrastructure design and Azure pricing models. Relevant certifications such as Azure Administrator Associate, Terraform Associate, or DevOps Engineer Expert.
Posted 3 weeks ago
3.0 - 6.0 years
5 - 12 Lacs
Coimbatore
Work from Office
Job summary The GeoSpatial Analyst MAP role involves utilizing geospatial technologies to support service desk operations in a hybrid work model. The candidate will leverage their expertise in app support to enhance service delivery and ensure efficient resolution of technical issues. This position requires a proactive approach to problem-solving and collaboration with cross-functional teams to optimize service desk performance. Responsibilities Analyze geospatial data to support service desk operations and improve app support efficiency. Collaborate with cross-functional teams to identify and resolve technical issues related to geospatial applications. Develop and implement strategies to optimize service desk workflows in a hybrid work model. Provide technical expertise in geospatial technologies to enhance service delivery and customer satisfaction. Monitor and evaluate service desk performance metrics to identify areas for improvement. Conduct regular assessments of geospatial applications to ensure optimal functionality and user experience. Utilize geospatial data to generate insights and recommendations for service desk enhancements. Support the integration of geospatial technologies into existing service desk processes. Facilitate training sessions for service desk staff on geospatial application usage and best practices. Maintain up-to-date knowledge of industry trends and advancements in geospatial technologies. Collaborate with IT teams to ensure seamless integration of geospatial applications with other systems. Develop documentation and guidelines for geospatial application support and troubleshooting. Ensure compliance with company policies and standards in all geospatial-related activities. Qualifications Possess strong analytical skills to interpret geospatial data effectively. Demonstrate proficiency in service desk app support and hybrid work models. Have experience in monitoring and improving service desk performance metrics. Show ability to collaborate with cross-functional teams for problem-solving. Exhibit knowledge of geospatial technologies and their application in service desk operations. Display excellent communication skills for training and documentation purposes. Certifications Required Certified Geographic Information Systems (GIS) Professional
Posted 3 weeks ago
3.0 - 6.0 years
5 - 12 Lacs
Coimbatore
Work from Office
Job summary The GeoSpatial Analyst MAP role involves utilizing geospatial technologies to support service desk operations in a hybrid work model. The candidate will leverage their expertise in app support to enhance service delivery and ensure efficient resolution of technical issues. This position requires a proactive approach to problem-solving and collaboration with cross-functional teams to optimize service desk performance. Responsibilities Analyze geospatial data to support service desk operations and improve app support efficiency. Collaborate with cross-functional teams to identify and resolve technical issues related to geospatial applications. Develop and implement strategies to optimize service desk workflows in a hybrid work model. Provide technical expertise in geospatial technologies to enhance service delivery and customer satisfaction. Monitor and evaluate service desk performance metrics to identify areas for improvement. Conduct regular assessments of geospatial applications to ensure optimal functionality and user experience. Utilize geospatial data to generate insights and recommendations for service desk enhancements. Support the integration of geospatial technologies into existing service desk processes. Facilitate training sessions for service desk staff on geospatial application usage and best practices. Maintain up-to-date knowledge of industry trends and advancements in geospatial technologies. Collaborate with IT teams to ensure seamless integration of geospatial applications with other systems. Develop documentation and guidelines for geospatial application support and troubleshooting. Ensure compliance with company policies and standards in all geospatial-related activities. Qualifications Possess strong analytical skills to interpret geospatial data effectively. Demonstrate proficiency in service desk app support and hybrid work models. Have experience in monitoring and improving service desk performance metrics. Show ability to collaborate with cross-functional teams for problem-solving. Exhibit knowledge of geospatial technologies and their application in service desk operations. Display excellent communication skills for training and documentation purposes. Certifications Required Certified Geographic Information Systems (GIS) Professional
Posted 3 weeks ago
1.0 - 3.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Roles and Responsibilities Collaborate with development teams to identify and fix bugs, errors, and defects in the application. Provide technical support to customers via phone, email, or chat for software applications. Document customer feedback and suggestions for future product improvements. Desired Candidate Profile 1-3 years of experience in application support or a related field (software engineering). B.Tech/B.E. degree in Computers or equivalent from a recognized university. Strong understanding of computer science concepts including algorithms, data structures, object-oriented programming languages such as Java/C#/C++ etc., .Net framework.
Posted 3 weeks ago
6 - 11 years
15 - 25 Lacs
Hyderabad
Work from Office
Key Purpose The Application Support Analyst will support Vitality Groups systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Areas of responsibility may include but not limited to 1st line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures Investigate, debug and troubleshoot code in order to resolve problems and defects. Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements Assist with communication, creation, maintenance, scheduling and distribution of reports Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.) Proactive ticket status updates and escalation/follow ups where applicable Verify resolution with end-users and resolve assigned Incidents and Service Requests Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements Analysis of logs in the error queue and initiating resolution with the respective resolver group Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident Collaborate with other VG work streams to troubleshoot and restore services in the event of outages Escalate risks and issues to management timeously depending on severity and impact Create and submit knowledge articles Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts Available for on-call and emergency response rotation as needed Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable. Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards. Personal Attributes and Skills Communicates effectively Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Drives Results Problem Solver Education and Experience Education: BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification Formal Java Qualification (Advantageous) Experience: More than 5 years of experience in an Application Service Desk and Development Role Customer support experience (Advantageous) ITSM Tools (ServiceNow experience Advantageous) SDLC experience (Advantageous) Knowledge: Java, SQL, JSON, GIT, Core Java, Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Clients
Posted 1 month ago
1 - 4 years
4 - 4 Lacs
Mumbai
Work from Office
Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1
Posted 1 month ago
5 - 8 years
7 - 14 Lacs
Bengaluru
Work from Office
Job Description RESPONSIBILITIES: Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, or other issues commonly encountered in systems operation in a networked environment Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform Modify software as necessary including, but not limited to changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customers problem in a production environment. Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts Contribute, as needed, to team caseload management Build solutions to improve overall team efficiencies in the Q2 developer program Regularly receive escalated cases from management, and must prioritize accordingly Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status. Regularly document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources. Proactively seek out, research, and implement improvements to better serve customers Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Cultivate cross-department communication, collaboration, and synergy Share best practices with team members to enhance the quality and efficiency of customer support Obtain higher-level direction when needed from the Development team Enable the advancement of others on the team by providing technical guidance and feedback May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting Typically requires 5-8 years of related support experience, including full-stack application support. Previous experience with enterprise/mid-sized software support or delivery experience required Server experience with Windows and/or Linux administration, including web servers such as IIS, NGINX, or others. Experience with Python programming preferred but not required Advanced database knowledge with MS SQL (current and supported versions) Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment Ability to discuss technical concepts with non-technical customers, handle tight timelines and demanding constraints needed Experience with cloud or container-based infrastructure preferred Previous knowledge of the banking industry and practices preferred Expert level understanding of the Q2 architecture and process workflow preferred Must have excellent communication skills and have the ability to interact with C-level executives Strong organization skills needed and must pay close attention to detail Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work Benefits Hybrid & Remote Work Opportunities Flexible Time Off Career Development & Mentoring Programs Generous Retirement Benefit Plans, including a company matching HSA program. Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs You Earned it”
Posted 1 month ago
1 - 6 years
4 - 6 Lacs
Chennai
Work from Office
We are Hiring experienced candidates from customer support / Technical support background for Application support process. Experience 1yr & above(Freshers donot apply) Looking for only immediate joiners Applicants should possess excellent communication skills in English 5 days working and 2 days week off (rotational week offs ) Should be flexible for night shifts ( No Day shift) Transport: Free Door step pick up and drop Cab facility is provided within 25km* of boundary limit. Mode of work Work from office(No work from home option) Salary: 4.5 lakhs- 6 lakhs per annum (Based on experience) Work Location: Ramanujan IT city, Taramani ,Chennai. . Responsibilities. Responsible for responding to and resolving customer requests for assistance with technical issues related to their solution. Troubleshoot and resolve application /software related issues utilizing company systems, utilities and support processes with assistance Should possess excellent customer services skills Oral and written communication skills that demonstrates a professional demeanor and the ability to interact with others both internally and externally Collaboration skills, applied successfully within a team as well as other areas Organizational, multi-tasking, and time management skills Critical thinking and problem-solving skills Basic knowledge of computer and applications , methodologies, and concepts ; actively learning Interested candidates whatsapp your resumes to Pavithra(HR) @ 7845935727
Posted 2 months ago
4 - 8 years
0 - 0 Lacs
Gurgaon
Hybrid
4+ years Exp Administer user security for several key applications Provide tier 1 support and perform basic configurations for utility applications such as DocuSign, Dropbox, Documentum, ShareFile, Strategy, Argus etc. Excellent communication skills
Posted 2 months ago
2 - 7 years
3 - 8 Lacs
Pune
Work from Office
Direct Walk-In Opportunity for Support Analyst at Tata Consultancy Services Pune on Sunday 6th April 2025 Note: Candidates with relevant experience can directly attend the interview. Please go through the norms below before you attend. Job Role: Process Expert Process: SQL & UNIX Support Analyst Walk in Drive Date: Sunday, 6th April 2025. Location: Tata Consultancy Services Ltd, Phase 3, Gate no 1, Tikona Building, S3, Maan road, Sahyadri Park, Plot No. 2 & 3, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057 Timing: 09:00 AM - 01:00 PM Candidate to Carry: Updated CV, Photocopy of Aadhaar and EPFO service history, All education /employment documents. Job Requirement: Any full-time graduate (10+2+3). Willingness to work in Night Shifts. Good Communication Skills Written and Oral. Mode of Salary credit should be through bank from all the employers (No Cash in hand) All educational and employment documents are mandatory to have. Skill Requirement: Strong in SQL and Unix Providing bug analysis, troubleshooting and resolving problems. Building SQL queries for data analysis and generating reports to clients. Controlling quality of data and provide remedial actions. PFB the norms to be followed during the Interview process. We will not be responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates. Two / four-wheelers can be parked in the parking area. Candidates must wait in the lounge. Water dispensers are available. Rest rooms are located near the wash area of the cafeteria. " TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately. *** Kindly share this information with your friends and bring them along with you ****
Posted 2 months ago
1 - 4 years
4 - 5 Lacs
Bengaluru
Work from Office
Job Summary: We are seeking a proactive and knowledgeable IT Live Support Specialist to join our Aster Digital Health team. This role is critical in providing real-time technical support to healthcare professionals, patients, and internal users utilizing our digital health platforms. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a customer-centric approach to resolve issues efficiently in a high-paced environment. Key Responsibilities: 1. Real-Time Technical Support o Provide live, first-level technical support to end-users, including healthcare providers, patients, and internal staff. o Troubleshoot and resolve issues related to digital health applications, software, hardware, and network connectivity. o Escalate complex issues to second-level support or relevant teams when necessary, ensuring timely follow-up. 2. System Monitoring and Issue Resolution o Continuously monitor system performance, identifying and resolving issues proactively to minimize downtime. o Diagnose, document, and resolve software, hardware, or connectivity issues across the digital health platforms. 3. User Training and Onboarding o Assist in user onboarding by providing guidance on system usage and best practices. o Conduct virtual training sessions or create support documentation to help users navigate digital health tools. 4. Documentation and Reporting o Maintain accurate logs of support requests, resolutions, and user feedback for ongoing improvement. o Generate regular reports on common issues, user satisfaction, and areas for enhancement. 5. Collaboration and Continuous Improvement o Collaborate with IT, Product Development, and Quality Assurance teams to improve system performance and user experience. o Provide insights from user interactions to inform product updates and identify recurring support issues for root-cause analysis. Required Skills and Qualifications: • Education : Bachelors degree in information technology, Computer Science, or a related field. • Experience : Proven experience in a live IT support or helpdesk role, preferably within the healthcare or digital health industry. o Familiarity with digital health systems, electronic health records (EHR), telehealth platforms, or similar healthcare technologies. • Technical Skills: o Proficiency in troubleshooting network, hardware, and software issues. o Knowledge of system monitoring tools, remote support software, and customer relationship management (CRM) systems. • Soft Skills : o Strong verbal and written communication skills to explain technical issues to non technical users. o Excellent problem-solving abilities and attention to detail. o Ability to work efficiently under pressure and manage multiple support requests. Preferred Qualifications : • Familiarity with healthcare data security and compliance standards, such as HIPAA. • Experience in a high-paced, customer-facing environment in the digital health sector
Posted 2 months ago
2 - 3 years
3 - 4 Lacs
Ahmedabad
Work from Office
Hiring Support Specialists! Responsible for providing customer support via phone, email, and chat, troubleshooting issues, Requires strong English communication,CRM Experience high-volume email/chat handling is preferred.
Posted 2 months ago
5 - 10 years
12 - 19 Lacs
Pune, Delhi NCR, Bengaluru
Hybrid
Provide overnight support for investment systems like Broadridge and Charles River, ensuring smooth operation of trading and portfolio management processes. Troubleshoot issues, monitor batch jobs, and escalate critical incidents Required Candidate profile Experience supporting investment platforms (e.g., Broadridge, Charles River) and overnight batch processes. technical skills in SQL, scripting, and incident management. Available to work US shift
Posted 2 months ago
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