ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world . The Opportunity: ECI has an exciting opportunity for a SOC Engineer , who is responsible for analyzing and responding to network security events. The SOC Engineer will work collaboratively to detect and respond to information security incidents, maintain and follow procedures for security event alerting, and participate in security investigations. The SOC Engineer will perform tasks including monitoring, research, classification, and analysis of security events that occur on the network or endpoint. In this role, you will act as a shift lead and review tickets before they are being escalated to clients. You will Investigate intrusion attempts and perform an in-depth analysis of exploits. This is an Onsite role. What you will do: Acts as shift lead by managing the incident queue and assign incidents to available analysts based on priority. Make sure the incident is handled from end to end with defined SLA. Conduct expert analysis of SIEM logs to drive event and incident analysis. Provide expertise in categorizing and deep dive event logs to support timely and effective decision making in handling security breach cases. Launch and track investigations until resolution. Work with client or internal support teams to mitigate security threats and help them in improving the security posture of client environment. Perform threat hunt activities based on latest security vulnerabilities, advisories, and penetration techniques. Mitigate security threats and notify client. Contribute to the creation of SOC policies, procedures, and configuration standards. Manage and Administer security tools such as SIEM, EDR, Email gateway, etc. Advanced working skills with any one of the SIEM tools (ELK, Splunk, Qradar). Rule base Management, SOC Fine tuning. (Administer SIEM tool) Maintain 'On Call' availability for critical incident response scenarios and urgent threats. Demonstrate strong analytical, diagnostic, innovation, and collaboration skills. Exhibit enthusiasm, adaptability, and a passion for continuous learning, growth, and sharing of knowledge. Showcase exceptional presentation and communication abilities. Who you are: 3-5 years’ experience in the IT security industry, preferably working in a SOC environment. Bachelor’s in computer science/IT/Electronics Engineering, M.C.A. or equivalent University degree Certifications: CCNA, CEH, CHFI, GCIH, ITIL Experience with Security Information Event Management (SIEM) tools, creation of correlation rules and fine-tuning rules to administration of SIEM. Administration of Email security gateways, EDR, Antivirus Solutions. Should have expertise on TCP/IP network traffic and event log analysis. Configuration and Troubleshooting experience on Cisco ASA, PaloAlto firewalls would be an added advantage. Ability to work with minimal levels of supervision. Willingness to work in a job that involves 24/7 operations. Shift management and scheduling. Remain vigilant while continuing to maintain and enhance the overall security of ECI and the client’s receiving our services. Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on Bonus points if you have: Knowledge and hands-on experience of implementation and management of IDS/IPS, Firewall, VPN, and other security products Knowledge and hands-on experience with SIEM tools Knowledge of ITIL disciplines such as Incident, Problem and Change Management Strong verbal and written English communication. Strong interpersonal and presentation skills ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you! Love Your Job, Share Your Technology Passion, Create Your Future Here! Show more Show less

Job Summary An IT Security Administrator role is crucial for implementing and maintaining effective security controls aligned with organizational policy. The ideal candidate must have expertise in security principles, incident response, and threat intelligence to protect assets, mitigate threats, and ensure regulatory compliance. Key responsibilities include maintaining security controls, managing incident response, and using threat intelligence. Reporting to the Director of IT Security Operations, this position enhances organizational security through collaborative teamwork. Key Responsibilities Deploy and Manage security solutions (Webfilters, IDS/IPS, Antivirus, Encryption, DLP, Firewall); and configure these security tools for incident monitoring and response. Conduct thorough analyses of security alerts generated by Security Operations Team (SOC), to precisely determine and prioritize security incidents. Manage and coordinate incident response protocols, including containment, eradication, and recovery stages including post-incident assessments and implement necessary remedial measures. Manage webfilter security solutions , analyze web traffic logs and apply security policies for threat prevention and URL filtering. Utilize PowerShell or batch files to automate processes and enhance operational efficiency. Identity Management using active directory (creation, disable, reset) and assist with self-service portal enrollment. Essential Skills Ability to work under high-pressure situations with strong analytical, problem-solving, and interpersonal skills. Strong understanding of endpoint operating systems (Windows, Mac, Linux) and basic scripting knowledge using powershell and batch files and HTTP/HTTPS, SSL interception, and certificate management. Hands-on experience in configuring endpoint security solutions like webfilter, Antivirus, EDR, Firewalls, DLP, VPN , Inrusion Prevention Systems. Ability to work with minimal levels of supervision Willingness to work in a job that involves 24/7 operations on a rotating shift including weekends. Preferred Qualifications Preferred to have a certification in any of the Computer Security domain. (CEH, CompTIA Security..etc. Familiarity with security frameworks like MITRE ATT&CK, NIST, or ISO 27001 is a plus. Minimum of 2 years of experience in the IT security industry Bachelors degree in IT and/or an equivalent University degree and/or an equivalent work experience in the relevant domain.

Experience: 1-2 Years Job Responsibility: 1-2 years of Industry Experience in handling end user support List them in order of importance. Desk side (Win7/Win8/Win10) Troubleshooting experience. OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling experience Good Knowledge of Microsoft Outlook Mail Client installation/troubleshooting Good experience for managing desktops / Laptops / Network Printers etc. Having Average communication skills.

Required Skills Technology | Scripting and Automation | Level 2 Support Technology | Network Security Fundamentals | Level 3 Support Technology | Secured Configuration Management | Level 3 Support Technology | Incident and Breach Response | Level 2 Support Technology | Endpoint Encryption | Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Certified Endpoint Detection and Response Professional/Certified Endpoint Security Administrator/Microsoft Certified: MD-100/CompTIA CySA+/CISSP/CISM/Cisco Certified CyberOps Associate/VMware Certified Professional - Desktop and Mobility Delivery Skills required are: - Advanced Technical Proficiency: - *Mastery of endpoint security solutions such as antivirus, endpoint detection and response (EDR), endpoint protection platforms (EPP), and mobile device management (MDM) systems. *Ability to configure, manage, and troubleshoot advanced endpoint security technologies effectively. *Advanced skills in conducting vulnerability assessments, prioritizing vulnerabilities, and overseeing remediation efforts across endpoint devices. Strategic Oversight and Management: - *Strategic oversight of endpoint security operations, including policy development, deployment strategies, and performance monitoring. *Collaboration with IT teams, network security specialists, compliance officers, and senior management to integrate endpoint security initiatives with broader organizational security strategies. *Facilitation of collaborative efforts to improve endpoint security posture and incident response capabilities. Communication and Stakeholder Management: - *Clear and concise communication of complex technical concepts, security risks, and recommendations to stakeholders at all levels. *Ability to articulate endpoint security issues, incident findings, and remediation strategies effectively. *Comprehensive documentation of endpoint security incidents, investigations, and remediation activities. Continuous Improvement and Adaptability: - *Commitment to staying updated with the latest cybersecurity trends, emerging threats, and technologies through ongoing training, certifications, and industry participation. *Implementation of continuous improvement initiatives to enhance endpoint security operations and resilience against evolving threats. Leadership and Mentorship: - *Mentorship of endpoint security team members to foster their professional growth and technical expertise. *Providing guidance on career development paths and skill enhancement within the endpoint security domain.

Seeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for! The estimated hourly earnings for this role is 3.50 USD. Payment is based on completed tasks. A Day in the Life of a Personalized Internet Ads Assessor: In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout Your ultimate goal will be to contribute towards making internet search and online advertising more relevant and interesting for millions of users, including yourself. Join our team today and start putting your skills to work for one of the world's leading online advertising platforms while being a part of a supportive community that offers: Access to complimentary mental health support benefits like free EAP and Mindfulness Apps. Dedicated, responsive well-being team proactively offering well-being education each month, as well as quarterly initiatives. TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Qualification path No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements Working as a freelancer with excellent communication skills with full professional proficiency in English and Bengali Having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in India Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content Daily access to a broadband internet connection, a smartphone (Android 4.1, iOS 8 or higher), and a personal computer with antivirus software to work on. You’ll also need a Barcode Scanner application to be installed on your smartphone to complete certain tasks. Assessment In order to be hired into the program, you’ll take a language assessment and an open book qualification exam that will determine your suitability for the position and complete ID verification. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience! If interested, please apply here: https://www.telusinternational.ai/cmp/contributor/jobs/available/126448?utm_source=Linkedin&utm_medium=Ads&utm_campaign=SHTArianne_APAC_Paid+Site_Linkedin_Ads_126448 Once you’ve completed your application through the link, kindly notify us by emailing Jazmin.dalisay@telusdigital.com so we can assist in tracking the progress of your application. Show more Show less

Hi All, Greetings from Movate Technologies ( Formerly known as CSSCORP ), We are hiring for L2 Endpoint Security Engineer Role, Job Responsibilities: Provide Technical Support to customers and partners Provide technical services include writing scripts, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as needed basis Provide configurations, troubleshooting and best practices to customers. Work with our Engineering team and influence the operability of the product. Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis. Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Desired Skills: 3+ years of related experience. Provide configurations, troubleshooting and best practices to customers. Required experience with supporting EndPoint software products. Required strong experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging). Experience with Android OS based applications (Installation, troubleshooting, Debugging). Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS). Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC). Knowledge of SIEM, vulnerability management tools and firewalls. Experience understanding malware, exploits, operating system structure and behavior. Experience with batch scripting and Python is a plus Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required. Knowledge of Cloud infrastructure a plus Knowledge of VDI (VMWare Horizon, Citrix XenApp and XenDesktop) is a plus BS/MS or equivalent experience require

Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

About the Role: Unifaith Biotech is looking to hire a dedicated and security-aware IT Administrator to set up and manage our internal IT infrastructure. This is a full-time, on-site position based in Delhi NCR . The role is crucial to the smooth functioning of our growing pharmaceutical business and involves server management, network setup, data protection, and cybersecurity . Key Responsibilities: Set up and maintain office network , LAN/Wi-Fi routers, and hardware (desktops, printers, scanners, etc.) Manage and monitor servers, data storage (NAS/SAN), and backup systems Handle system security : antivirus, firewalls, VPNs, access controls Ensure daily tech troubleshooting for employees: email, login, software issues, etc. Implement and update cybersecurity protocols to protect business data Maintain IT asset inventory and support software licensing Coordinate with external vendors if needed for tech purchases or upgrades Required Qualifications: 1–3 years of hands-on experience in IT administration or system support Strong understanding of network setup , firewall configuration , and cybersecurity Familiarity with backup systems, access rights management, and email server management Bachelor's in Computer Science / IT / related field (MCA preferred) Certifications like CCNA , CompTIA Security+ , or CEH are a strong plus Key Attributes: Based in Delhi NCR or willing to relocate immediately Comfortable with on-site presence, Monday to Saturday Reliable, solution-oriented, and highly responsible towards company data Willing to take ownership of IT setup from the ground up Salary: ₹20,000 – ₹35,000/month (Negotiable based on experience and skills) 🎁 Performance-based bonuses and future growth opportunities included. How to Apply: Send your resume to 📧 jai.dewan@unifaithbiotech.com Shortlisted candidates will be contacted for an in-person interview Show more Show less

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge of : Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS etc • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge

We are looking for System Engineer L1 & L2 at Hyderabad location with 2+ years of experience possessing the following skills. Position System Engineer / Administrator L2 Level L1 & L2 Support Key skills Active Directory, Outlook, Domain, Anti Virus, O365, Hardware, Ticketing tool Work experience 1+ Years Location Hyderabad, Telangana Seniority level Mid-Senior level/ Senior Level Employment type Full time Job Function Data Centre Management Number of Vacancies 10 Industry Manufacturing Industry Education Graduate / Post graduate Reporting to Service Delivery Manager Windows Support 24/7, Rotational shifts & Need to relocate near location. Role & responsibilities Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office) Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8 & 10) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365. Installation and Managing of Antivirus products taking Regular data backup and restoration of data & mail backup of MS outlook (PST files). Installation, Configuration of Biometric devices. Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery. Managing of DNS, Active Directory, basic Window server Troubleshooting basic thin client issues. Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching). Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support. Share resume to below mail TEGULLA RADHIKA - 9121274475Mail - tegulla.radhika@precisionit.co.in

JOB TITLE: Technical Specialist - Windows Admin - L3 (India) JOB PURPOSE: Seeking a highly skilled and experienced Windows Admin L3 professional to join our team. The ideal candidate will be responsible for the advanced management, troubleshooting, and support of Windows-based systems. This role demands expertise in Server Administration, Patch Management, Vulnerability Management, Performance Management, Windows Hardening and Security, Active Directory, Backup administration, and Storage Management. QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics) CERTIFICATIONS: MCSE / ITIL EXPERIENCE: Overall Experience: 10–13 years, Relevant Experience: 8–10 years, with a minimum of 3–5 years in L3-level roles RESPONSIBILITIES (INCLUDES ALL TASKS): We are seeking a highly skilled and experienced Windows Admin L3 professional to join our team. The ideal candidate will be responsible for the advanced management, troubleshooting, and support of Windows-based systems. This role demands expertise in Server Administration, Patch Management, Antivirus & Vulnerability Management, Active Directory, Backup administration, and Storage Management. Candidates with additional knowledge of Linux environments will have a competitive edge. Key Responsibilities: Windows Server Administration: Manage and support Windows server environments at an advanced level. Provide Level 3 troubleshooting and resolution for complex system issues. Virtualization and Windows cluster administration Windows Server Upgrade and Migration management Patching and Updates: Plan, implement, and manage patching activities using tools like ManageEngine or SCCM. Ensure compliance with security standards and operational policies. Security: Windows Hardening and Security Vulnerability mitigation management Antivirus administration (Ex: Sentinel, TrendMicro) Active Directory (AD): Administer, optimize, and troubleshoot Active Directory (AD) and Group Policy Objects (GPO). Maintain security and best practices for AD management. Backup and Disaster Recovery: Manage backup and disaster recovery processes using Veeam solutions. Safeguard data integrity and availability through robust disaster recovery procedures. System Monitoring and Optimization: Proactively monitor system performance, identify issues, and implement enhancements. Handle critical incidents swiftly to minimize downtime. Documentation and Reporting: Maintain comprehensive documentation for system configurations, processes, and updates. Generate detailed reports on system performance, backup activities, and patch management status. Collaboration and Teamwork: Collaborate with cross-functional teams to ensure smooth IT services integration. Provide mentorship and guidance to junior team members. TECHNICAL SKILLS / COMPETENCIES: MANDATORY Advanced knowledge of Windows servers and related technologies. Proficiency in Virtualization, Licensing, Terminal Services, Windows Hardening/ Security and System Performance Optimization. Expertise in patch management tools (e.g., ManageEngine, SCCM, Intune). Strong skills in Antivirus administration, Active Directory management and backup solutions (e.g., Veeam, veritas). Excellent troubleshooting and problem-solving abilities. Capability to thrive in a fast-paced, collaborative work environment. OPTIONAL Solid experience with Microsoft hybrid environments and Intune. Hands-on knowledge on Linux administration. Relevant certifications such as MCSE, Veeam VMCE, or Linux certifications. IIS, AD connect SOFT SKILLS: MANDATORY Excellent written, verbal and interpersonal skills Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel Show more Show less

Desktop Support Engineer to provide technical support for H/W and S/W issues. Include troubleshooting, installing, &maintaining computer systems. Only Male Candidates Contact Name: Adithiya C. No : 6381386240 Location : Trichy, Tiruchirappalli

System Management: Install, configure, and maintain server hardware and software. Monitor and optimize system performance, availability, and security. Manage user accounts, permissions, and access controls in accordance with company policies. Vulnerability Assessment and Penetration Testing (VAPT): Conduct regular vulnerability assessments and penetration tests to identify and mitigate security risks. Analyze security breaches and implement corrective measures to prevent future incidents. Collaborate with security teams to ensure that systems are hardened against potential threats. Network Administration: Maintain and configure network infrastructure, including routers, switches, firewalls, and VPNs. Ensure network security through regular updates, monitoring, and implementing best practices. Backup and Recovery: Implement and manage backup procedures to ensure data integrity and availability. Develop and test disaster recovery plans to ensure business continuity. Security Management: Monitor systems for security vulnerabilities and respond to incidents in a timely manner. Implement security measures to protect the company’s IT assets, including antivirus, encryption, and firewalls. Vendor Management: Collaborate with external vendors to procure and manage IT equipment and services. Evaluate vendor performance and manage service contracts to ensure compliance and value for money. Support and Troubleshooting: Provide technical support to end-users, resolving hardware, software, and network issues. Document system configurations, procedures, and troubleshooting guidelines. Must Have Skills: MCSE, CCNA, office 365 ,IT Audit, VAPT, FortiGate Fire wall configuration . Work exp with Broking domain AWS or Azure Or GCP, windows server management Back up and restoration of DB and DATA Network configuration and management Team management Job Types: Full-time, Permanent Pay: ₹217,776.69 - ₹1,024,576.87 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Yearly bonus Application Question(s): What is your current CTC? What is your expected CTC? What is your Notice Period? What is your current location? Have you worked with broking domain before this? Experience: System administration: 1 year (Preferred) Location: Puna, Maharashtra (Preferred) Work Location: In person

Job Description: IT Administrator (Infrastructure, Network and Applications) Location: Gurugram (Onsite) Reporting To: Head Technology Experience Required: 5-7 years in IT administration, with focus on Microsoft 365, Intune, and cybersecurity Employment Type: Full-time About Positive Moves Characterized as Disruptive Innovation Partners, Positive Moves is a global retained executive search firm established in 1992. With offices in Hong Kong, Singapore, London, Dubai, Paris, the USA, and India, we serve clients across industries like Financial Services, Consumer Products, Retail, Manufacturing, Telecom, Strategy Consulting, Technology, Oil & Gas, and Healthcare. Role Overview The IT Administrator will be responsible for the optimum setup, smooth operations, and ongoing maintenance of all technology and cybersecurity functions across the organization. This includes Microsoft 365 and Intune management, endpoint protection, networks, vendor coordination, and direct support to senior executives. Key Responsibilities Microsoft 365 Administration & Intune Manage Microsoft 365 suite (Exchange Online, Outlook, OneDrive, Teams, SharePoint, Power Automate). Configure new user accounts, archiving, security groups, mailbox rules, and conditional access policies. Administer Microsoft Intune for mobile device management (MDM) and mobile application management (MAM) across Windows and mobile platforms. Ensure device compliance, application deployment, and configuration profiles via Intune. Monitor and enforce policies for password security, device encryption, and OS patching using Intune. Assist with automation and reporting using Microsoft tools and scripts. Provide hybrid support for both in-office and remote employees globally. Network, Infrastructure & Device Support Oversee internal network operations including Wi-Fi (Access Points), Switches, and Firewalls (Sophos). Troubleshoot and support desktops, laptops, printers, mobile devices, AV systems. Provision and manage laptops, desktops, and mobile phones (Windows, Android, iOS). Support and manage voice infrastructure and telephony configurations. Assist VIP users with priority and discretion, ensuring minimal downtime. Security & Continuity Administer Sophos Central for firewall, antivirus, endpoint protection, and threat response. Enforce endpoint security standards and ensure regular updates and patch compliance. Implement and maintain disaster recovery and data backup policies. Support encryption, MFA, DLP, and other M365 security frameworks. Vendor, Procurement & Expense Management Identify, liaise, and manage all technology, telecom, and networking vendors. Recommend and procure hardware/software; track licenses, warranties, and renewals. Maintain accurate expense reports and support budgeting/forecasting. Ensure cost-effective solutions while maintaining SLA adherence and quality. Documentation & Policy Create and update firm-wide IT policies, SOPs, and technical documentation. Ensure user guides and documentation are updated and accessible. Regularly audit compliance with IT and cybersecurity best practices. Key Requirements 5+ years of experience in IT administration with strong Microsoft 365 & exposure to networks and cyber security best practices. In-depth knowledge of Intune (compliance policies, configuration profiles, device lifecycle) Strong troubleshooting across hardware, software, network, and security Hands-on experience with Sophos security tools Ability to support senior leadership (VIP users) effectively Excellent communication, coordination, and documentation skills Willingness to be on-call and responsive in high-priority situations Show more Show less

Note If shortlisted, you will be contacted via WhatsApp and email. Please monitor both channels and respond promptly. Location - Noida Work Mode - Work from Office Salary - INR(₹) 1,500,000 to 2,000,000 Joining Time / Notice Period: Immediate – 30 days About The Client We’re hiring for a technology-focused firm specializing in cybersecurity, cloud infrastructure, and risk management. They help global enterprises strengthen security operations, ensure compliance, and build resilient frameworks with advanced SOC capabilities and proactive incident response. Job Purpose The client is actively seeking an experienced SOC Lead to oversee 24/7 security operations and incident response efforts. This role involves leading L1/L2 teams, proactively monitoring threats, managing incident investigations, and ensuring organizational cyber resilience. The ideal candidate will possess strong hands-on experience across security infrastructure components, enterprise IT systems, and cloud environments—especially AWS—and will be instrumental in safeguarding systems from internal and external cyber threats. Roles And Responsibilities Lead and manage the SOC team across L1 and L2 analysts in a 24/7 environment. Handle escalated security incidents including threat detection, investigation, containment, and remediation. Work cross-functionally with technical and business stakeholders during and after incident response. Conduct proactive threat hunting and brand monitoring across endpoints, networks, and cloud environments (especially AWS). Analyze and respond to security alerts generated by SIEM platforms (e.g., Splunk, Datadog, Arcsight). Utilize IOCs and IOAs for real-time detection and forensic analysis. Perform in-depth forensics investigations, evidence handling, and data recovery. Ensure the integrity and secure custody of audit trails in the event of incidents. Maintain and evolve detection use cases, alert tuning, and log source integrations in SIEM. Must-Have Qualifications And Experience Bachelor's degree in Engineering or Technology (B.E./B.Tech.). 7+ years of experience in cybersecurity incident response and SOC operations. Proven Hands-on Expertise In Advanced Firewalls, IDS/IPS/WIPS, HIPS EDR, DLP, Antivirus, Proxy, VPN, DNS, DHCP Cloud platforms: AWS (required), Azure (preferred) SIEM systems (e.g., Splunk, Datadog, Arcsight) Security integration and use case development for SIEM Experience in forensics analysis, data recovery, and audit trail management. Familiarity with APT threats, vulnerability scanning, and threat intelligence. Knowledge of industry regulations and compliance frameworks such as SOC2, HIPAA, ISO27001. Exposure to incident response tools, ITSM platforms (JIRA, ServiceNow), and cloud-based security controls. Security certifications preferred: CISSP, CHFI, CEH. Show more Show less

Note If shortlisted, you will be contacted via WhatsApp and email. Please monitor both channels and respond promptly. Location - Noida Work Mode - Work from Office Salary - INR(₹) 1,500,000 to 2,000,000 Joining Time / Notice Period: Immediate – 30 days About The Client We’re hiring for a technology-focused firm specializing in cybersecurity, cloud infrastructure, and risk management. They help global enterprises strengthen security operations, ensure compliance, and build resilient frameworks with advanced SOC capabilities and proactive incident response. Job Purpose The client is actively seeking an experienced SOC Lead to oversee 24/7 security operations and incident response efforts. This role involves leading L1/L2 teams, proactively monitoring threats, managing incident investigations, and ensuring organizational cyber resilience. The ideal candidate will possess strong hands-on experience across security infrastructure components, enterprise IT systems, and cloud environments—especially AWS—and will be instrumental in safeguarding systems from internal and external cyber threats. Roles And Responsibilities Lead and manage the SOC team across L1 and L2 analysts in a 24/7 environment. Handle escalated security incidents including threat detection, investigation, containment, and remediation. Work cross-functionally with technical and business stakeholders during and after incident response. Conduct proactive threat hunting and brand monitoring across endpoints, networks, and cloud environments (especially AWS). Analyze and respond to security alerts generated by SIEM platforms (e.g., Splunk, Datadog, Arcsight). Utilize IOCs and IOAs for real-time detection and forensic analysis. Perform in-depth forensics investigations, evidence handling, and data recovery. Ensure the integrity and secure custody of audit trails in the event of incidents. Maintain and evolve detection use cases, alert tuning, and log source integrations in SIEM. Must-Have Qualifications And Experience Bachelor's degree in Engineering or Technology (B.E./B.Tech.). 7+ years of experience in cybersecurity incident response and SOC operations. Proven Hands-on Expertise In Advanced Firewalls, IDS/IPS/WIPS, HIPS EDR, DLP, Antivirus, Proxy, VPN, DNS, DHCP Cloud platforms: AWS (required), Azure (preferred) SIEM systems (e.g., Splunk, Datadog, Arcsight) Security integration and use case development for SIEM Experience in forensics analysis, data recovery, and audit trail management. Familiarity with APT threats, vulnerability scanning, and threat intelligence. Knowledge of industry regulations and compliance frameworks such as SOC2, HIPAA, ISO27001. Exposure to incident response tools, ITSM platforms (JIRA, ServiceNow), and cloud-based security controls. Security certifications preferred: CISSP, CHFI, CEH. Show more Show less

Note If shortlisted, you will be contacted via WhatsApp and email. Please monitor both channels and respond promptly. Location - Noida Work Mode - Work from Office Salary - INR(₹) 1,500,000 to 2,000,000 Joining Time / Notice Period: Immediate – 30 days About The Client We’re hiring for a technology-focused firm specializing in cybersecurity, cloud infrastructure, and risk management. They help global enterprises strengthen security operations, ensure compliance, and build resilient frameworks with advanced SOC capabilities and proactive incident response. Job Purpose The client is actively seeking an experienced SOC Lead to oversee 24/7 security operations and incident response efforts. This role involves leading L1/L2 teams, proactively monitoring threats, managing incident investigations, and ensuring organizational cyber resilience. The ideal candidate will possess strong hands-on experience across security infrastructure components, enterprise IT systems, and cloud environments—especially AWS—and will be instrumental in safeguarding systems from internal and external cyber threats. Roles And Responsibilities Lead and manage the SOC team across L1 and L2 analysts in a 24/7 environment. Handle escalated security incidents including threat detection, investigation, containment, and remediation. Work cross-functionally with technical and business stakeholders during and after incident response. Conduct proactive threat hunting and brand monitoring across endpoints, networks, and cloud environments (especially AWS). Analyze and respond to security alerts generated by SIEM platforms (e.g., Splunk, Datadog, Arcsight). Utilize IOCs and IOAs for real-time detection and forensic analysis. Perform in-depth forensics investigations, evidence handling, and data recovery. Ensure the integrity and secure custody of audit trails in the event of incidents. Maintain and evolve detection use cases, alert tuning, and log source integrations in SIEM. Must-Have Qualifications And Experience Bachelor's degree in Engineering or Technology (B.E./B.Tech.). 7+ years of experience in cybersecurity incident response and SOC operations. Proven Hands-on Expertise In Advanced Firewalls, IDS/IPS/WIPS, HIPS EDR, DLP, Antivirus, Proxy, VPN, DNS, DHCP Cloud platforms: AWS (required), Azure (preferred) SIEM systems (e.g., Splunk, Datadog, Arcsight) Security integration and use case development for SIEM Experience in forensics analysis, data recovery, and audit trail management. Familiarity with APT threats, vulnerability scanning, and threat intelligence. Knowledge of industry regulations and compliance frameworks such as SOC2, HIPAA, ISO27001. Exposure to incident response tools, ITSM platforms (JIRA, ServiceNow), and cloud-based security controls. Security certifications preferred: CISSP, CHFI, CEH. Show more Show less

Note If shortlisted, you will be contacted via WhatsApp and email. Please monitor both channels and respond promptly. Location - Noida Work Mode - Work from Office Salary - INR(₹) 1,500,000 to 2,000,000 Joining Time / Notice Period: Immediate – 30 days About The Client We’re hiring for a technology-focused firm specializing in cybersecurity, cloud infrastructure, and risk management. They help global enterprises strengthen security operations, ensure compliance, and build resilient frameworks with advanced SOC capabilities and proactive incident response. Job Purpose The client is actively seeking an experienced SOC Lead to oversee 24/7 security operations and incident response efforts. This role involves leading L1/L2 teams, proactively monitoring threats, managing incident investigations, and ensuring organizational cyber resilience. The ideal candidate will possess strong hands-on experience across security infrastructure components, enterprise IT systems, and cloud environments—especially AWS—and will be instrumental in safeguarding systems from internal and external cyber threats. Roles And Responsibilities Lead and manage the SOC team across L1 and L2 analysts in a 24/7 environment. Handle escalated security incidents including threat detection, investigation, containment, and remediation. Work cross-functionally with technical and business stakeholders during and after incident response. Conduct proactive threat hunting and brand monitoring across endpoints, networks, and cloud environments (especially AWS). Analyze and respond to security alerts generated by SIEM platforms (e.g., Splunk, Datadog, Arcsight). Utilize IOCs and IOAs for real-time detection and forensic analysis. Perform in-depth forensics investigations, evidence handling, and data recovery. Ensure the integrity and secure custody of audit trails in the event of incidents. Maintain and evolve detection use cases, alert tuning, and log source integrations in SIEM. Must-Have Qualifications And Experience Bachelor's degree in Engineering or Technology (B.E./B.Tech.). 7+ years of experience in cybersecurity incident response and SOC operations. Proven Hands-on Expertise In Advanced Firewalls, IDS/IPS/WIPS, HIPS EDR, DLP, Antivirus, Proxy, VPN, DNS, DHCP Cloud platforms: AWS (required), Azure (preferred) SIEM systems (e.g., Splunk, Datadog, Arcsight) Security integration and use case development for SIEM Experience in forensics analysis, data recovery, and audit trail management. Familiarity with APT threats, vulnerability scanning, and threat intelligence. Knowledge of industry regulations and compliance frameworks such as SOC2, HIPAA, ISO27001. Exposure to incident response tools, ITSM platforms (JIRA, ServiceNow), and cloud-based security controls. Security certifications preferred: CISSP, CHFI, CEH. Show more Show less

Note If shortlisted, you will be contacted via WhatsApp and email. Please monitor both channels and respond promptly. Location - Noida Work Mode - Work from Office Salary - INR(₹) 1,500,000 to 2,000,000 Joining Time / Notice Period: Immediate – 30 days About The Client We’re hiring for a technology-focused firm specializing in cybersecurity, cloud infrastructure, and risk management. They help global enterprises strengthen security operations, ensure compliance, and build resilient frameworks with advanced SOC capabilities and proactive incident response. Job Purpose The client is actively seeking an experienced SOC Lead to oversee 24/7 security operations and incident response efforts. This role involves leading L1/L2 teams, proactively monitoring threats, managing incident investigations, and ensuring organizational cyber resilience. The ideal candidate will possess strong hands-on experience across security infrastructure components, enterprise IT systems, and cloud environments—especially AWS—and will be instrumental in safeguarding systems from internal and external cyber threats. Roles And Responsibilities Lead and manage the SOC team across L1 and L2 analysts in a 24/7 environment. Handle escalated security incidents including threat detection, investigation, containment, and remediation. Work cross-functionally with technical and business stakeholders during and after incident response. Conduct proactive threat hunting and brand monitoring across endpoints, networks, and cloud environments (especially AWS). Analyze and respond to security alerts generated by SIEM platforms (e.g., Splunk, Datadog, Arcsight). Utilize IOCs and IOAs for real-time detection and forensic analysis. Perform in-depth forensics investigations, evidence handling, and data recovery. Ensure the integrity and secure custody of audit trails in the event of incidents. Maintain and evolve detection use cases, alert tuning, and log source integrations in SIEM. Must-Have Qualifications And Experience Bachelor's degree in Engineering or Technology (B.E./B.Tech.). 7+ years of experience in cybersecurity incident response and SOC operations. Proven Hands-on Expertise In Advanced Firewalls, IDS/IPS/WIPS, HIPS EDR, DLP, Antivirus, Proxy, VPN, DNS, DHCP Cloud platforms: AWS (required), Azure (preferred) SIEM systems (e.g., Splunk, Datadog, Arcsight) Security integration and use case development for SIEM Experience in forensics analysis, data recovery, and audit trail management. Familiarity with APT threats, vulnerability scanning, and threat intelligence. Knowledge of industry regulations and compliance frameworks such as SOC2, HIPAA, ISO27001. Exposure to incident response tools, ITSM platforms (JIRA, ServiceNow), and cloud-based security controls. Security certifications preferred: CISSP, CHFI, CEH. Show more Show less

REQUIREMENTS: Preferably from Cochin Both Male & Female may apply Minimum 2 years of experience in a single organisation Immediate joining availability 1. Technical Support Provide first-level support for hardware, software, and networking issues. Troubleshoot system errors and connectivity problems. Respond to user queries via email, phone, or in person. 2. Installation and Configuration Install and configure computer systems, software, printers, and other IT equipment. Set up new user accounts and profiles in systems (e.g., Windows, email, servers). 3. Maintenance and Monitoring Perform regular maintenance on IT equipment and systems. Monitor performance and ensure system availability and reliability. Maintain backups and ensure data security protocols are followed. 4. Security and Access Control Ensure systems are secure from threats (malware, phishing, unauthorized access). Maintain antivirus software and security patches. Manage permissions and access rights for users. 5. Documentation and Reporting Document issues, solutions, and updates in ticketing systems or logs. Maintain inventory of IT hardware/software assets. Prepare reports on recurring issues or system performance. 6. User Training and Support Assist users in understanding basic functions and software usage. Conduct training for employees on new systems or updates. Provide support during onboarding for new employees. 7. Support for Remote Work & Cloud Tools Assist with VPN setup, remote desktop access, and cloud collaboration tools (e.g., Google Workspace, Microsoft 365). Support video conferencing and online meetings. 8. Coordination with Vendors and External Support Liaise with external service providers or vendors for warranties, hardware issues, or outsourced services. Job Type: Full-time Pay: From ₹18,000.00 per month Benefits: Paid time off Shift: Day shift Work Days: Weekend availability Ability to commute/relocate: Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: IT support: 2 years (Required) Work Location: In person Application Deadline: 10/06/2025 Expected Start Date: 01/06/2025

Note If shortlisted, you will be contacted via WhatsApp and email. Please monitor both channels and respond promptly. Location - Noida Work Mode - Work from Office Salary - INR(₹) 1,500,000 to 2,000,000 Joining Time / Notice Period: Immediate – 30 days About The Client We’re hiring for a technology-focused firm specializing in cybersecurity, cloud infrastructure, and risk management. They help global enterprises strengthen security operations, ensure compliance, and build resilient frameworks with advanced SOC capabilities and proactive incident response. Job Purpose The client is actively seeking an experienced SOC Lead to oversee 24/7 security operations and incident response efforts. This role involves leading L1/L2 teams, proactively monitoring threats, managing incident investigations, and ensuring organizational cyber resilience. The ideal candidate will possess strong hands-on experience across security infrastructure components, enterprise IT systems, and cloud environments—especially AWS—and will be instrumental in safeguarding systems from internal and external cyber threats. Roles And Responsibilities Lead and manage the SOC team across L1 and L2 analysts in a 24/7 environment. Handle escalated security incidents including threat detection, investigation, containment, and remediation. Work cross-functionally with technical and business stakeholders during and after incident response. Conduct proactive threat hunting and brand monitoring across endpoints, networks, and cloud environments (especially AWS). Analyze and respond to security alerts generated by SIEM platforms (e.g., Splunk, Datadog, Arcsight). Utilize IOCs and IOAs for real-time detection and forensic analysis. Perform in-depth forensics investigations, evidence handling, and data recovery. Ensure the integrity and secure custody of audit trails in the event of incidents. Maintain and evolve detection use cases, alert tuning, and log source integrations in SIEM. Must-Have Qualifications And Experience Bachelor's degree in Engineering or Technology (B.E./B.Tech.). 7+ years of experience in cybersecurity incident response and SOC operations. Proven Hands-on Expertise In Advanced Firewalls, IDS/IPS/WIPS, HIPS EDR, DLP, Antivirus, Proxy, VPN, DNS, DHCP Cloud platforms: AWS (required), Azure (preferred) SIEM systems (e.g., Splunk, Datadog, Arcsight) Security integration and use case development for SIEM Experience in forensics analysis, data recovery, and audit trail management. Familiarity with APT threats, vulnerability scanning, and threat intelligence. Knowledge of industry regulations and compliance frameworks such as SOC2, HIPAA, ISO27001. Exposure to incident response tools, ITSM platforms (JIRA, ServiceNow), and cloud-based security controls. Security certifications preferred: CISSP, CHFI, CEH. Show more Show less

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for IT OFFICER to join our dynamic team and embark on a rewarding career journey. Network Management: Oversee the organization's computer networks, including LANs (Local Area Networks) and WANs (Wide Area Networks). Ensure network security, stability, and performance. Hardware and Software Support: Provide technical support to employees, troubleshoot hardware and software issues, and assist with the setup and configuration of computer systems. System Administration: Manage servers, operating systems, and software applications. Ensure system reliability and data security. Cybersecurity: Implement and maintain cybersecurity measures to protect the organization's data and systems. This includes firewalls, antivirus software, and regular security updates. Data Backup and Recovery: Develop and manage data backup and disaster recovery plans to safeguard against data loss and system failures. User Access Control: Administer user accounts, permissions, and access levels to ensure that employees have the appropriate access to IT resources. IT Procurement: Assist in the procurement and maintenance of hardware, software licenses, and IT equipment. IT Policy and Compliance: Develop and enforce IT policies, guidelines, and compliance standards. Ensure that the organization adheres to relevant regulations and best practices. Documentation: Maintain accurate records, documentation, and IT inventory to track hardware, software, licenses, and warranties.

To support and provide input into the digital strategy roadmap with focus on identifying opportunities and the development of design automation solutions with the support of digital and automation head within the Maintenance and Operation Groups and imparting training. To assist in upgradation projects, analytics/,artificial intelligence with respect to software including firewalls and servers as we'll as troubleshooting with respect to software usage for Hot Line, Cold Line, Finishing Line and provide support related to IBA Configuration and Kepware Connectivity with Individual Machine. To assist in implementation of IIOT for risk management, artificial intelligence and augmented reality projects and analytics through VEDA, Neptunus , MTEL as we'll as safety compliance and reporting with respect to PPE usage. Data Scientist responsibilities include: Undertaking data collection, pre-processing and analysis Building models to address business problems Presenting information using data visualization techniques. Job Context & Major Challenges This position will be responsible :- Identify valuable data sources and automate collection processes Undertake preprocessing of structured and unstructured data Analyze large amounts of information to discover trends and patterns Build predictive models and machine-learning algorithms Combine models through ensemble modeling Present information using data visualization techniques Propose solutions and strategies to business challenges Collaborate with engineering and product development teams This role is required to assist in upgradation projects with respect to software aspects of network switches, firewalls, new servers, complete cabling of fiber optics. Criticality is assisting in Industry 4.0. project initiatives and its implementation across the plant with focus on cyber security project consisting threat detection software (Clarity), managed network switches, next generation firewalls, new servers. A critical element of the role is to assist in implementing IIOT (Industrial Internet of Things) and monitoring analytics so that big data downtime prediction breakdown prediction and risk management shared by machine centers. It involves facilitating data exchange between machine and central network and leveraging artificial intelligence for augmented reality projects. Criticality is to assist in providing reliable process data automation (auto data log in) of production data across different machine centres. This role is also required to assist in safety compliance and reporting with respect to PPE usage. Critical aspects are supporting operation and maintenance of VEDA (video analytics) and analytical prediction software (Neptunus System & Aspen MTEL System as we'll as installation and continuous monitoring of firewall/ anti virus software towards cyber security across the plant. Other important aspects of the role are supporting Automation engineer to add data from Scada to SQL, data from IBA to Central IBA, providing and maintaining data for user in any form required by them for third party Integration, supporting individual automation engineer to maintain and troubleshoot database for Individual machine, assisting in maintaining Siemens, Rockwe'll and GE software Backup with help of Automation Engineer of respective area, working with vendor to maintain IIOT and Cybersecurity Software, assisting in Digital Project initiative, maintaining L2 Data from SQL to Ekaayan, maintaining Document related to Software and License of Central Server, giving support related to Thingworx IIOT Platform and helping User to troubleshoot data related issue, giving support in respect of creating interface between machine to machine to maintain seamless data flow, providing and maintaining data for user in any form required to them, Job Challenges: oNot disturbing existing operation of plant during changeover of systems oRetaining skilled manpower to maintain the sophisticated equipment and drive digitization oLimited resources to manage the such huge and complicated OT network. oContinuous Data Connectivity and accessibility across different machine centers for OT cyber security oSystem for IIOT platform interim data backup plan to upkeep IIOT functionality and restoration through cloud platform. oCentralized antivirus server for OT assets and its system control for patch update. oCentralized health monitoring system for OT assets across the plant . Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 1)Business Excellence Assisting in continuous availability of network switches, firewalls, new servers across Hotline, Cold line and Finishing Line through preventive and breakdown maintenance as we'll as shutdown and overhauling Assisting in driving artificial intelligence and augmented reality project, and monitors analytics Implementing of Standard Maintenance Practices of OT Assest Assisting in availability of Central IBA system for process data Availability Assisting in maintaining Veda System to improve the safety standard of the plant Assisting in monitoring analytics in IIOT Platform to meet the business need and add values to plant KRA2 2)Cost Giving inputs for planning and budgeting with respect to CAPEX related to software associated with digitization and automation Implementing cost saving initiatives by driving continuous process improvement without compromising quality KRA3 3)Cash Monitoring spares and consumables inventory in area under jurisdiction so as to optimize working capital and improve profitability and cash flows Monitoring energy consumption within budget KRA4 4)Customer Supervising data exchange between machine and central network and installing gadgets/ cards, machine centres connected with the network to support operations Minimising response time in providing information and solutions to all internal and external customers KRA5 5)Sustainability & Compliance Implementing IIOT (Industrial Internet of Things) towards sharing big data by machine centres for downtime prediction breakdown prediction and risk management Ensuring compliance of all statutory and environmental norms to the satisfaction of all statutory bodies/ auditors Driving digitisation projects Driving WCM, Kaizen and improvement projects for continuous improvement and greater sustainability KRA6 6)Safety Implementing cyber security involving installation of firewall/ anti virus software for cyber security Assisting in maintaining Veda System to improve the safety standard of the plant Safety compliance and reporting with respect to PPE usage Qualifications: B.E.M.B.A Minimum Experience Level: 3-6 Years Report to: Assistant General Manager

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary: The role involves providing voice and email support for IT Helpdesk tickets, resolving issues within SLA, and escalating problems as necessary. Key responsibilities include maintaining SLA, deploying and maintaining desktops/laptops, ensuring end-user devices are up-to-date with antivirus, maintaining IT asset inventory, managing user accounts, and following ITIL processes.. Essential Job Responsibilities: Provide first-level support for IT Helpdesk tickets, resolving within SLA. Maintain a 98.9% SLA in resolving incidents. Build, deploy, and maintain desktops/laptops with required software. Ensure end-user computing devices are up-to-date with antivirus and run weekly scans. Maintain and update IT asset inventory. Manage onboarding and offboarding user accounts. Follow ITIL processes and procedures. Maintain access control biometric and DVR systems. Qualifications & Characteristics: Preferred degree in Computer Science (B.Tech, B.Sc.). Professional Certifications (MCP, MCSE, CCNA). 5 years of relevant experience in an IT ServiceDesk role. Experience supporting and maintaining IT desktop infrastructure for a minimum of 400 users. Strong knowledge of Windows 8/10 and Windows Server 2008/2012. Experience in managing user accounts and distribution groups in AD, Exchange, and O365. Strong networking troubleshooting skills (LAN/WAN/Wi-Fi) and VPN client connectivity. Experience in managing and troubleshooting Outlook client and server issues. Understanding of antivirus, spyware, and malware detection and prevention. Knowledge of DNS, DHCP, File server, and print server. Experience in maintaining software/hardware inventory. Excellent troubleshooting skills in software and hardware installations and configurations. Proficient in managing Windows 8.1/10, AD accounts and groups, MS Office 2013/2016/O365, McAfee, ticketing systems (ServiceNow), and hardware knowledge of laptops and desktops. Understanding of LAN/Wi-Fi/WAN, DNS, DHCP, file and print server, and Office 365. Certifications such as MCSE/MCSA. Excellent written and spoken English skills. Good understanding and working experience with ITIL processes and procedures. Quick learner, self-motivated, and a good team player. Flexible to work in rotational night shifts. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs