Job
Description
Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we ll help you in advancing your skills and career. Here, you ll be supported in progressing - whatever your ambitions. About the role: Analyst II, Sales Operations The core objective of this role is to support the sales-operation manager to maintain the service delivery goals and other objectives of the department. Location: Gurugram, India Job Responsibilities: Support sales operations activities including rebate processing, pricing contract management, and capital equipment Management. Ensure achievement of individual goals, SLAs, KPIs, and timely delivery of services. Monitor service metrics and take corrective actions for incidents and errors. Coach team members, manage recertifications, and communicate process updates effectively. Facilitate knowledge transfer, act as back-up, and promote best practice sharing within the team. Escalate issues or exceptions promptly to supervisors. Contribute to departmental strategies and support improvement initiatives (e. g. , automation, system implementation). Prepare and deliver regular reports (daily/weekly/monthly) on operational activities. Provide frontline support to sales teams and analyze requirements to help achieve results. Maintain compliance with SOPs/DTPs and ensure completion of mandatory training. Own and update process documentation (SOPs, DTPs, process maps) for operational excellence. Foster open, two-way communication with internal and external stakeholders. Your Experience: Bachelor s degree required; Masters preferred > 5 years of Shared Services/Global Business Services experience in sales operation, master data, finance, supply Chain management operations. Service Delivery management, operational metrics and scorecards, and experience within a progressive global shared service operating model with be preferred. 1-2 Years of Team Handling Experience is preferred. Superior problem-solving skills, communication and team/interpersonal skills. Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures. Preferred experience in driving projects for improvements. PC literacy: ability to quickly learn and productively use new software applications IT technical skills: Microsoft office tool, understand the underlying technical aspects of technology / system / applications. International experience - Self-awareness of communication styles and cultural / global differences Requisition ID: 604128 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn t just business, it s personal. And if you re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
