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5 - 10 years
4 - 8 Lacs
Pune
Work from Office
For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. As a Analyst II - L2 Support, you will play a crucial role in ensuring the stability, availability, and performance of our production environment. This individual will be responsible for monitoring, maintaining, and troubleshooting our systems and applications to minimize downtime and optimize efficiency. Duties and Responsibilities: Regularly monitor the production environment to ensure system health and availability and identify and resolve issues, such as system errors, performance bottlenecks, or downtime, in a timely manner. Perform routine maintenance tasks to ensure optimal performance and reliability of systems and applications. Respond promptly to incidents reported by users or detected through monitoring systems. Conduct thorough troubleshooting and root cause analysis to identify the underlying issues and implement corrective actions and workarounds to restore service and minimize impact on users. Provide technical assistance to end-users and other internal teams, addressing their inquiries and resolving technical issues. Maintain accurate and up-to-date documentation of system configurations, procedures, troubleshooting steps, and resolutions Proactively identify opportunities to improve the production environment, such as optimizing performance, enhancing reliability, or automating repetitive tasks. Knowledge, Skills and Experience: Proficiency in XML-based system interfaces, including schema design and the use of XML-based tools such as SOAPUI and Postman, is preferred. Familiarity with Zendesk and issue management systems like JIRA. Understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles. Knowledge of scripting languages (e.g., Groovy, Python, VBA). What do we offer Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Note - This role will be in Rotational Shifts What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
Posted 2 months ago
2 - 4 years
5 - 6 Lacs
Mumbai
Work from Office
Job Description: Essential Job Functions: Should have minimum 3 years of in- scope experience and total 5 years experience in the field of Banking IT domain / support of related solutions. Working experience of Finacle UBS version 10. 2. 18 Menu/ Options, Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Working Experience of Core Banking Solutions, banking technical support Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis Working experience in Service Desk and handling of IT Service management (as per ITIL standards) Mandatory Certificate ITIL 4 Foundation Basic Qualification: Graduate in Engineering preferably in Computer Science & Engineering/ IT/ ECE or BCA/MCA or 3-year Diploma in Computer Science & Engineering/ IT/ ECE or B. Sc. /M. Sc. in Computer Science/IT or any graduate/postgraduate or equivalent from university / institute recognized by the Govt. of India or its regulatory body. Experience criteria: "5 - for Graduate in Engineering/MCA or equivalent 8 - for Others" Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Posted 2 months ago
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