JOB OVERVIEW
The HR Workday Services Analyst role is responsible for supporting the Workday Core system by conducting technical enhancement intake requests with the business and working on large-scale projects requiring system configuration or mass transaction support.
Key accountabilities include supporting organization administration and data management efforts to ensure compliance and accuracy of employee data in our Human Capital Management (HCM) system, Workday. This will include process improvement of the core functionality in HR technologies (Workday and other systems), coordinating work with upgrade cycles and other continuous improvement over time, and developing measures of success for core HR systems processes. This role also supports enterprise initiatives by working on cross-functional teams [DT, COEs and HR teams] to support mergers / acquisitions / divestitures , restructures, and HR functional priorities related to Workday HR data and processes.
KEY ACCOUNTABILITIES
50% System Governance Enhancements
Supports the improvement of global business processes for core employee lifecycle processes, including position org management, hiring, internal transfers, and exits via technical system improvements.
Supports the maintenance of definitions for foundational employee and organizational data, including organization types, worker types, and other key data elements.
Supports Workday Security governance / assignments to ensure efficient accurate assignments and enhances security processes (audits, approvals, reviews, requests, etc.)
Ensure all requests for data changes and other system actions adhere to established governance protocols and processes.
Supports DT HR Analysts in system testing and technical discovery for semi-annual releases and ongoing system changes.
Accountable for system testing and documentation for enhancements/change requests.
Actively participates in Global Process Data Stewards and Change Control meeting with HR COEs and DT SMEs to discuss/inform/consult on Workday changes and impact.
Establish strong partnership with end users (HR) and collaborates across teams with process and data stewards and Centers of Expertise to improve processes and data.
Conducts intake analysis and technical discovery, including building effective business cases and documentation with the business and/or COE on system change requests.
Proactively manages and prioritizes system change requests via ServiceNow case management.
Reviews and updates Knowledge Base articles as they come up for review.
30% Project Work
Works on technical projects using Workday functionality that GMI may not have enabled (e.g. Workday Worksheets, Templates, Org Studio) to improve the user experience, and advance our processes and ways of working to be more efficient.
Primary point of contact to review mass data loads into Workday via EIB files as a result of reorganizations, system projects, etc. Understands downstream impacts and complexities, of EIB loads and partners with DT as necessary.
20% Inquiry Resolution/ System Data Management Technical SME
Serves as a technical SME for the Workday Services team related to Workday security assignments, EIB loads, business processes and other technical expertise.
First point of contact for analyzing Workday security change requests to ensure accuracy of application, adherence to the Global Governance standards, and SOX compliance.
MINIMUM QUALIFICATIONS
- Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)
- Minimum Degree Requirements: Bachelors
- Minimum years of related experience required:1
PREFERRED QUALIFICATIONS
- Preferred years of related experience required:3 years
- Demonstrates leadership and influence within team.
- Can prioritize and complete multiple tasks with competing deadlines.
- Excellent written and verbal communication, experience with presentations, stakeholder management, and communications at high levels in the organization.
- Experience working globally, with demonstrated success collaborating across cultures and geographies
- Effective research, and self-learning ability to expand knowledge in Workday functionality, GMI processes, and self-development/skill building (e.g. Workday Community, GMe, GoLearn)
- Experience navigating undefined processes to create new and enhance existing processes.
- Has facilitated team projects that included training, SME, and delegation of work to others.
- Comfortability speaking in front of groups, or large meetings, or with participants of all levels in the organization.
- Utilizes Excel (pivot table, lookups) to conduct analysis and save time instead of manual entry or analysis. Invests in continually learning and expanding this skillset.
- Understands and proactively considers impacts to customers, and stakeholders
- Understands broader system and data governance strategy
Competencies/Behaviors required for job
- Ability to influence team members
- Self-starter and can work with limited guidance
- Team-focus, naturally wants to build all members
- Anticipates downstream impact of process/system changes
- End-to-end mindset, strives to solve root cause when troubleshooting, and improve processes
- Workday experience preferred but not required
