Posted:1 week ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Company



About the Role


📩 Send your resume to: shine.albert@hcltech.com


Shift: US Shift

Notice Period: Immediate Joiners

Location: Onsite – Chennai


Responsibilities



  • Manage customer portfolios and ensure timely collections
  • Analyze aging reports and prioritize high-risk accounts
  • Resolve disputes by collaborating with billing, sales & customer service
  • Negotiate payment plans and monitor credit limits
  • Prepare weekly reports and dashboards
  • Handle escalations and lead root cause analysis
  • Drive reduction in DSO and bad debt
  • Mentor junior analysts and support system enhancements
  • Present insights to leadership and support audits


Qualifications



  • 2–3 years of OTC Collections experience


Required Skills



  • Strong analytical, negotiation, and stakeholder management skills


Preferred Skills



  • Experience in managing escalations and external collection agencies
  • Ability to drive automation and process improvements


Pay range and compensation package



Equal Opportunity Statement

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HCLTech logo
HCLTech

Information Technology Services

New Delhi

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