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Analyst

0 - 3 years

2 - 6 Lacs

Mumbai

Posted:1 month ago| Platform: Naukri logo

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Skills Required

quality check troubleshooting rta customer experience wfm data analysis team management mis reporting forecasting customer service rostering avaya cms workforce management csat customer support real time analysis team leading mis

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT Interact with client stakeholders for validation What Skills you should have? Strong proficiency in MS Office, especially MS Excel and PPT Development skills will be an added advantage. Technical and Network knowledge will be helpful for troubleshooting on server. If this sounds like you then you are our kind of person You have completed a Bachelors Degree.

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IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

958 Jobs

    Key People

  • Mukesh Gupta

    Chief Executive Officer

  • Ankush Tiwari

    Chief Financial Officer

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