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eClerx
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Analyst

Analyst

eClerx

0 - 1 years

2 - 6 Lacs

Panvel

Posted:4 days ago| Platform:

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Skills Required

rta financial analysis project management data analysis quality control team management forecasting rostering avaya cms workforce management real time analysis quality check team leading quality assurance troubleshooting customer experience wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Analyst Roles and responsibilities:

Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical network knowledge
Work on different tools which will help to identify Customer experience monitoring
Handle troubleshooting on server issue & front end issues
Conduct extensive quality check while executing client request
Interact with client stakeholders to understand the customer impact and severity of issue
Create report on daily and weekly basis on alerts observed on different Dashboard
Help to create documentation on new projects an get trained on different activities
Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel PPT
Interact with client stakeholders for validation

Technical and Functional

Skills:

Bachelors degree with 0-1 Year experience.
Strong interpretation and communication skills
Strong written and verbal communication skills for stakeholders interaction
Technical and Network knowledge will be helpful for troubleshooting on servers
Strong proficiency in MS Office, especially MS Excel and PPT
Development skill will be good to have
People Skills and Other Personality Traits:
Strong interpretation and communication skills
Ability to communicate effectively with clients and/or higher management
Eye for detail to do required monitoring & reporting

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