Analyst Development

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Qualification

Total Experience: 3.5 – 4 years

Min Experience in Pega: 2 Years

Role Summary:

Responsible for providing production Support to Pega Platform and assisting in solving issues encountered via Jira or Service Now. Should have working experience and technical knowledge in PEGA and should be able to work in Application support team. The individual will be involved in Change management, requirement Gathering, incident management, Health Check-ups & implementation of new changes in the application.

Main Accountabilities:

The Candidate will support the environments; deliver new functionality and modifying existing processes, within current environments. They will monitor and communicate performance/system availability to ensure quality of services are delivered.

Some of the specific responsibilities are:

• Provide ongoing support of the Pega systems supporting multiple application systems, including responding to service requests, problem analysis, resolution, escalation and reporting as necessary
• To work as Function and PEGA Administrator and will be responsible for setting up new users and doing Prod deployments.

Competencies:

• Must have worked on Pega 8.x or higher versions
• Certification and/or working experience with Pega Platform
• 2+ years of hands-on application and production support experience
• Experience with integrating and supporting vendor packages in an established production environment consisting of various technologies and platforms
• Must have knowledge on the Infinity 2024 features.
• Strong working background with client-server environments and exposure to web-based applications
• Ability to work independently as well as being a strong team player with the ability to work effectively in a multi-site environment
• Solid problem-solving skills
• Excellent organizational skills with the ability to handle several tasks efficiently
• Good Communication skills and Experience of interacting with clients of different Nationalities.

Nice to Have Competencies:

• Experience with relational databases (SQL Server, Oracle) or similar database technologies
• Experience with technologies such as J2EE, JSP, EJB, Xml, Java and Red Hat Enterprise Linux 7
• Experience of DevOps Tools to make deployments in PEGA
• Proven analysis and development skills preferably with a degree in Computer Science, related technology degree/diploma, or equivalent experience
• Excellent verbal and written communications skills
• Experience with System Development Life Cycle Methodologies and Agile Methodology
• Identify and participate in system stability, upgrade, and business continuity projects
• Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment
• Provide development and infrastructure estimates at various levels of a project to match architectural solutions, including assistance in business case creation
• Good to have certification: Pega CSA.

Job Category:

Posting End Date: