Analyst-Command Center

Lennox India Technology Centre (LITC)

3 - 6 years

3 - 7 Lacs

chennai

Posted:3 months ago| Platform:

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Skills Required

career development hvac networking formulation refrigeration troubleshooting technical support supervision it staff testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Under direct supervision, provides specialized second tier technical support for a subset of business systems applications.
Provides assistance in one or all areas of applications that includes testing, design and analysis. Assists in the formulation of procedures and best practices for users of applications.
Provides accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity.
Performs restorative and maintenance actions either remotely or at the end users location to resolve problems, using basic troubleshooting and technical skills.
Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
Qualifications
Requires a bachelors degree or an equivalent combination of education and experience.
Demonstrates detailed user knowledge of assigned applications. Must be able to communicate effectively with both end users and IT staff. Shows excellent trouble-shooting abilities. Possesses excellent verbal and written communication skills.

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