Airbnb Support Executive

Job Title: Airbnb Support Executive

Location: Jalandhar / On-Site

Shift: Night Shift (7 PM to 5 AM IST 1 hour break including)

Employment Type: Full-Time

Industry: Hospitality / Short-Term Rentals (Airbnb)

Job Summary:

We are looking for an enthusiastic and customer-focused **Airbnb Support Executive** to assist guests, manage online bookings, and coordinate backend support for our Airbnb listings. This role is vital in ensuring excellent guest experiences and maintaining smooth operations across our short-term rental properties.

Key Responsibilities

Handle Airbnb guest queries, bookings, cancellations, and modifications promptly through app, email, or phone.

* Provide real-time support during check-in/check-out, special requests, or issue escalation.

* Coordinate with housekeeping and maintenance teams to ensure property readiness.

* Monitor upcoming reservations and proactively communicate with guests for confirmations or clarifications.

* Manage guest reviews, ratings, and resolve complaints or issues to ensure a 5-star experience.

* Update calendars across Airbnb and other platforms (Booking.com, Agoda, etc.).

* Maintain daily shift logs, handover reports, and guest satisfaction records.

Required Skills & Qualifications:

3-5 year

* Strong English communication skills (spoken & written).

* Tech-savvy and comfortable with mobile apps, Excel, and online platforms.

* Ability to multitask, stay calm under pressure, and resolve guest issues efficiently.

* Availability to work night shifts and weekends as needed.

Preferred Qualifications

* Familiarity with Airbnb hosting dashboard, guest resolution process, and OTA tools.

* Experience using CRM tools like Zoho, Slack, or Trello.

* Knowledge of short-term rental operations or property management.