Airbnb Support Executive

As an Airbnb Support Executive, your role will involve assisting guests, managing online bookings, and coordinating backend support for Airbnb listings to ensure excellent guest experiences and smooth operations across short-term rental properties. Key Responsibilities: - Handle Airbnb guest queries, bookings, cancellations, and modifications promptly through the app, email, or phone. - Provide real-time support during check-in/check-out, special requests, or issue escalation. - Coordinate with housekeeping and maintenance teams to ensure property readiness. - Monitor upcoming reservations and proactively communicate with guests for confirmations or clarifications. - Manage guest reviews, ratings, and resolve complaints or issues to ensure a 5-star experience. - Update calendars across Airbnb and other platforms (Booking.com, Agoda, etc.). - Maintain daily shift logs, handover reports, and guest satisfaction records. Required Skills & Qualifications: - Minimum 3-5 years of experience in Airbnb support, customer service, or hospitality. - Strong English communication skills (spoken & written). - Tech-savvy and comfortable with mobile apps, Excel, and online platforms. - Ability to multitask, stay calm under pressure, and resolve guest issues efficiently. - Availability to work night shifts and weekends as needed. In addition, the preferred qualifications for this role include familiarity with the Airbnb hosting dashboard, guest resolution process, and OTA tools, experience using CRM tools like Zoho, Slack, or Trello, and knowledge of short-term rental operations or property management.,