Air Ticketing Executive

Designation: Air Ticketing Executive

Experience: 0-1 years

Location: Mumbai

Shift : Day Shift, 5 days working, Rotational Week offs

Travelxp is seeking a passionate and detail-oriented Flight Operations Executive to join our growing team. In this role, you will be responsible for managing all aspects of flight operations for our discerning High-Net-Worth clientele (HNW).

Roles & Responsibility:

• Independently manage the booking, ticketing, and itinerary creation for domestic and international flights, ensuring adherence to company policies and client preferences.
• Possess in-depth knowledge of international flight regulations, routes, fares, and ticketing procedures.
• Proactively monitor flight schedules and manage any disruptions, cancellations, or changes. This includes communicating effectively with clients, airlines, and other stakeholders to implement necessary adjustments and rebooking.
• Handle flight reissuances independently, ensuring a smooth and efficient process for clients.
• Manage vendor relationships with airlines and other travel service providers, negotiating rates and securing the best possible deals for our clients.
• Generate reports and track key performance indicators (KPIs) for flight operations, identifying areas for improvement and recommend process optimizations.
• Provide exceptional customer service, addressing client inquiries regarding flight options, schedules, fares, and any travel-related concerns.
• Ensure compliance with all relevant aviation regulations and industry standards.

Qualifications:

• Bachelor's Degree in Travel & Tourism Management, Business Administration, or a related field (preferred).
• Minimum 1 years of experience working in a travel agency or similar role, with a proven track record in flight operations.
• In-depth knowledge of international flight regulations, routes, fares, and ticketing procedures (IATA certification a plus).
• Experience handling complex flight disruptions, cancellations, and rebooking scenarios.
• Excellent problem-solving and analytical skills with the ability to identify and implement solutions.
• Strong communication, interpersonal, and negotiation skills.
• Proficiency in MS Office Suite and travel industry booking systems (e.g., GDS).
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• A passion for travel and a commitment to providing exceptional customer service.