Aftersales Manager

Role Overview: As an Aftersales Manager at TVS Motor Company in Chandigarh, India, you will be responsible for optimizing aftersales services to ensure maximum customer satisfaction. Your role will involve overseeing customer service operations, analyzing data, collaborating with sales teams, and devising strategies to enhance customer experience and loyalty. It is crucial to work closely with various departments to uphold superior service standards and provide unwavering support. Key Responsibilities: - Oversee customer service operations to ensure high levels of satisfaction - Analyze data to identify areas for improvement and enhance service levels - Collaborate with sales teams to optimize aftersales services - Devise strategies to elevate customer experience and loyalty - Work with various departments to maintain superior service standards Qualifications Required: - Strong background in customer satisfaction and customer service - Prior experience in aftersales and sales - Analytical skills to identify areas for improvement and implement solutions - Excellent communication and interpersonal abilities - Bachelor's degree in Business Administration, Marketing, or related field - Prior experience in the automotive industry would be advantageous (Note: No additional details about the company were provided in the job description),