Aftersales Manager

As the Aftersales Manager at NKlusive, a luxury brand under NK Realtors, your role will involve overseeing and enhancing aftersales processes to ensure utmost customer satisfaction and retention. Based in Bengaluru South, you will address customer concerns, manage aftersales services, and ensure efficient fulfillment of all client needs. Building strong relationships with customers, analyzing feedback, and collaborating with the sales team to enhance service standards and offerings will be key aspects of your responsibilities. Key Responsibilities: - Oversee and enhance aftersales processes to ensure customer satisfaction and retention - Address customer concerns and manage aftersales services effectively - Build strong relationships with customers and collaborate with the sales team to improve service standards - Analyze feedback and utilize demonstrated analytical skills to assess and enhance processes - Lead a team effectively, meeting business objectives and ensuring high-quality customer service Qualifications: - Strong expertise in Customer Satisfaction and Aftersales operations - Proficiency in Customer Service and Sales - Demonstrated Analytical Skills for assessing and improving processes and customer feedback - Excellent communication and interpersonal skills - Proven ability to lead a team effectively and meet business objectives - Experience in the real estate or luxury market is a plus - Bachelors degree in Business Administration, Sales, or a related field NKlusive, established in 1987, is a trusted name in real estate known for providing comprehensive property solutions with a focus on quality and customer satisfaction. Operating in Kolkata and Hyderabad, NKlusive distinguishes itself through its dedication to excellence, making it a reliable partner for luxury real estate clients.,