After Sales Service - Hospitality

Role Overview: - Ensure seamless client onboarding and provide exceptional post-sale support to maintain strong relationships with clients - Coordinate workspace setup, access control, and welcome kits for new clients - Conduct facility walkthroughs - Engage regularly with clients to gather feedback, address concerns, and ensure their expectations are met - Resolve client issues related to Wi-Fi, facility maintenance, billing, or other service-related matters - Build and nurture post-sale relationships with clients to encourage retention and explore potential upgrades or referrals - Collect member feedback through surveys, check-ins, and reviews - Collaborate with departments such as facility management, IT, housekeeping, and front office to uphold service delivery standards - Identify upselling opportunities, support contract renewals, and maintain records of all client interactions using CRM and ticketing systems - Organize post-sale engagement initiatives like networking events, workshops, and wellness activities to enhance the client experience Qualification Required: - Passion for providing exceptional after-sales service in the hospitality sector - Enjoy working in a dynamic coworking environment (Note: No additional details of the company were provided in the job description),