After Sales Service - Hospitality

As an After Sales Service - Hospitality at Nexus Spaces in Indore, your primary responsibility will be to ensure seamless client onboarding and provide exceptional post-sale support to maintain strong relationships with our clients. Your key duties will include coordinating workspace setup, access control, and welcome kits for new clients, as well as conducting facility walkthroughs. You will also be tasked with engaging regularly with clients to gather feedback, address concerns, and ensure their expectations are met. Additionally, you will play a crucial role in resolving any client issues related to Wi-Fi, facility maintenance, billing, or other service-related matters. Building and nurturing post-sale relationships with clients to encourage retention and explore potential upgrades or referrals will be a key focus of your role. Proactively collecting member feedback through surveys, check-ins, and reviews, and collaborating with various departments such as facility management, IT, housekeeping, and front office to uphold service delivery standards will also be part of your responsibilities. Furthermore, you will work closely with the sales or community teams to identify upselling opportunities, support contract renewals, and maintain accurate records of all client interactions using CRM and ticketing systems. In addition, you may be involved in organizing post-sale engagement initiatives like networking events, workshops, and wellness activities to enhance the overall client experience. This position offers opportunities for both full-time and part-time employment on a permanent basis. If you are passionate about providing exceptional after-sales service in the hospitality sector and enjoy working in a dynamic coworking environment, we encourage you to apply for this role at Nexus Spaces.,