After Sales Service - Hospitality

Nexus Spaces is the premier coworking space in Indore. We offer a wide variety of workspace options to choose from, including coworking spaces, private offices, and meeting rooms.

We are hiring After Sales Service - Hospitality for Vijay Nagar Location.

Key Responsibilities:

• Client Onboarding Support:

Coordinate smooth onboarding for new clients including workspace setup, access control, welcome kits, and facility walkthroughs.

• Post-Sale Follow-Up:

Regularly engage with clients post-signup to ensure expectations are met and gather feedback for improvement.

• Issue Resolution:

Address and resolve client concerns related to Wi-Fi, facility maintenance, billing, or other service-related issues.

• Relationship Management:

Build strong post-sale relationships with clients to encourage retention and potential upgrades or referrals.

• Feedback Collection:

Proactively gather and log member feedback using surveys, check-ins, and reviews; escalate recurring concerns.

• Cross-Department Coordination:

Collaborate with facility management, IT, housekeeping, and front office to ensure service delivery standards are consistently met.

• Renewal & Upselling Support:

Work closely with the sales or community teams to identify upselling opportunities and support contract renewals.

• CRM & Ticketing Updates:

Maintain accurate and up-to-date records of all client interactions, feedback, complaints, and resolution status.

• Event Support:

Assist in organizing post-sale engagement initiatives like networking events, workshops, and wellness activities.

Job Types: Full-time, Part-time, Permanent