Posted:1 day ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
• Respond to customer inquiries and service requests via phone, email, and toll-free
lines in a courteous and efficient manner.
• Register service requests and provide clients with reference numbers and clear
information on visit procedures.
• Collaborate with internal departments to ensure timely and effective service
coordination.
• Support Field Service Engineers (FSEs) in preparing accurate and comprehensive
service reports.
• Review service reports and ensure appropriate follow-up for seamless resolution.
• Encourage customer participation in satisfaction surveys to gather valuable feedback.
• Coordinate with FSEs and Project Execution teams for smooth handling of
replacements and Annual Maintenance Contract (AMC) visits.
• Maintain detailed service records and highlight areas for product or process
improvement.
• Prepare insightful Root Cause Analysis (RCA) and service performance reports to
support ongoing improvement initiatives.
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