Service Engineer (Manager) / Technician - After Sales & Service

JD:

Industry:

Location:

Experience:

Key Responsibilities:

• Installation, commissioning, and servicing of

  material handling equipment, hydraulic systems

  , and related engineering machinery.
• Provide on-site and remote technical support to industrial clients.

• Technically sound to diagnose and resolve mechanical, electrical, and operational issues efficiently.

• Ready to travel frequently with or without Service Engineer (Service Technicians).

• Attend service calls as per TAT Turnaround Time (For Technicians).

• Maintain clear and timely communication with the Service Engineer (Manager) and Customer (For Technicians).

• Conduct preventive maintenance and handle urgent breakdown service calls.
• Support sales team with product demos, technical presentations, and customer visits.

• Ensure smooth and transparent communication between Management, Customers, and Technicians for efficient service operations (For Service Manager and Service Engineer).

• Maintain the Service Report MIS / Tracker and ensure timely data updates (For Service Manager and Service Engineer).

• Effectively manage the service team, ensure tasks are completed within the defined TAT, and coordinate smoothly with other internal departments (For Service Engineer / Service Manager).

• Maintain service documentation, logs, and customer feedback records.
• Manage spare parts, service schedules, and team coordination (For Service Manager and Service Engineer).

Required Qualifications:

• BE in Mechanical / Electrical / Industrial Engineering

  OR

  Diploma in Mechanical / Electrical / Industrial Engineering (ITI preferred but optional)

• Knowledge of material handling equipment, hydraulic systems, and industrial machinery.
• Strong troubleshooting ability and customer-handling skills.
• Basic computer proficiency (Email, MS Office, Reporting).

Skills & Additional Requirements:

• Team spirit and ability to work collaboratively.

• Good interpersonal skills and professional behaviour.

• Strong communication skills (verbal & written).

• Valid driving license is mandatory.

• Field sales experience (preferred).

• Lead generation skills through industrial visits, networking, and follow-ups.

• Ability to close sales with strong negotiation and communication skills.

• Willingness to travel frequently for service and customer visits.
• Ability to work independently and within a team.

Who Can Apply

• Candidates applying for

  Service Engineer (Manager)

  or

  Service Technician

  roles in

  Material Handling, Hydraulics, or any Engineering Company

  .