AFM Soft (Residential site) - Mumbai Goregaon

Job Title:

Job Location

Experience Required:

CTC Offering

Key Responsibilities:

• Supervise and coordinate all soft services on-site including cleaning, security, landscaping, pest control, waste disposal, and concierge/reception.
  
• Manage and liaise with third-party contractors and vendors to ensure adherence to service agreements and quality standards.
  
• Conduct regular site inspections and audits to maintain service quality and compliance with health and safety regulations.
  
• Address residents service requests and concerns promptly and professionally.
  
• Assist in managing budgets related to soft services and monitor service costs.
  
• Maintain accurate records and prepare reports on service performance and operational issues.
  
• Support emergency preparedness and response activities related to soft services.
  
• Foster positive relationships with residents, contractors, and internal teams.
  

Qualifications:

• Diploma or degree in Facilities Management, Property Management, Business Administration, or related field preferred.
  
• Minimum 2 years of experience managing soft services in a residential property.
  
• Knowledge of vendor management, service contracts, and health & safety regulations.
  
• Strong communication and interpersonal skills.
  
• Detail-oriented with good organizational and problem-solving abilities.
  
• Proficiency in MS Office and facility management software is desirable.