Admission Counselor

Key Responsibilities:

1. Student Acquisition (New Enrollments):

● Inbound and Outbound Calling: Reach out to prospective leads and handle incomingqueries from students.

● Consultative Sales Approach: Understand the academic and career goals of prospectivestudents and recommend suitable SSEI courses.

● Academic Counseling: Provide accurate information about course content, certificationbenefits, and career pathways.

● Follow-ups: Systematically follow up with leads to drive course enrollments and assiststudents in completing the admission process.

● CRM Management: Maintain detailed and accurate records of all student interactions,statuses, and next actions in Google Sheets and CRM.

2. Student Engagement (Existing Student Support):

● Relationship Management: Act as a trusted point of contact for existing students,addressing their queries and providing support throughout their learning journey.

● Issue Resolution: Handle concerns related to classes, schedules, materials, and anyacademic challenges, escalating where necessary to ensure quick resolution.

● Retention & Upselling: Identify students who can benefit from additional SSEI courses andassist them in enrolling for advanced learning opportunities.

● Feedback Collection: Regularly gather feedback from students about their experience tohelp improve SSEI’s offerings and services.

3. General Responsibilities:

● Quality Adherence: Follow communication protocols, call scripts, and maintain a highstandard of professionalism and empathy in all interactions.

● Reporting: Provide daily updates to the Business Manager regarding new acquisitions,engagement activities, feedback received, and unresolved issues.

● Continuous Improvement: Participate actively in training sessions, skill developmentprograms, and quality enhancement initiatives organized by the QA Manager.

Requirements:

● Proficiency in Hindi and English (spoken) is a must.

● Basic knowledge of tele-calling tools (e.g., Exotel), CRM systems, and Google Sheets

.● Strong listening, communication, and persuasion skills.

● A student-first attitude: “If you’re satisfied, tell others. If not, tell us.”

● Ability to multitask, prioritize, and manage time effectively.

● Positive attitude, adaptability, and a willingness to learn and grow.

Job Types: Full-time, Permanent

Pay: Up to ₹32,000.00 per month

Experience:

• Inside sales: 1 year (Preferred)

Expected Start Date: 02/12/2025