Admission Counsellor - Working Professional

JOB SCOPE

The ideal candidate for this role is a proven sales performer adept in direct-toconsumer consultative sales who excels at working with high ticket size products. The F2F Admission Counsellor will conduct in-person consultations with walk-in or pre-scheduled learners. The role involves providing tailored career guidance, showcasing course offerings, and converting leads to enrollments through a high-touch, consultative sales approach.

RESPONSIBILITIES & DUTIES

• Understand learners' career aspirations and recommend suitable upGrad programs.

• Conduct in-person career counselling sessions, building rapport and trust with prospects.

• Tailor counseling discussions based on the learner’s education background, professional experience, and future career aspirations, providing program recommendations that are customized, and data driven.

• Close enrolments and achieve revenue targets through effective follow-ups and counselling.

• Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships.

• Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.

• Candidates with a track record of handling high RPU or affluent customer segments are preferred.

BASIC ELIGIBILITY CRITERIA

• Minimum of 2 to 5 years of B2C sales experience,

• Prior experience in field sales [Preferred].

• *Minimum graduation or above, with qualifications from relevant backgrounds preferred: o For Data/Tech/AI programs: Engineering, Computer Science, BCA. o For Management programs: BBA, Management, BSc, BCom & any other graduation program.

• Currently working in the capacity of an individual contributor

SKILLS

• Excellent written and verbal communication skills, including strong interpersonal and presentation abilities. 2

• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.

• Ability to persuade learners towards enrolling in courses while ethically influencing their decisions.

• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

KEY PERFORMANCE INDICATORS

• Number of walk-ins handled and conversion rate.

• Daily face to face counselling sessions (average 3–5 sessions/day).

• Achievement of weekly revenue and enrolment targets.

• Timeliness and accuracy of CRM updates and feedback logs.