Job
Description
JOB SCOPE The ideal candidate for this role is a proven sales performer adept in direct-toconsumer consultative sales who excels at working with high ticket size products. The F2F Admission Counsellor will conduct in-person consultations with walk-in or pre-scheduled learners. The role involves providing tailored career guidance, showcasing course offerings, and converting leads to enrollments through a high-touch, consultative sales approach. RESPONSIBILITIES & DUTIES • Understand learners' career aspirations and recommend suitable upGrad programs. • Conduct in-person career counselling sessions, building rapport and trust with prospects. • Tailor counseling discussions based on the learner’s education background, professional experience, and future career aspirations, providing program recommendations that are customized, and data driven. • Close enrolments and achieve revenue targets through effective follow-ups and counselling. • Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships. • Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality. • Candidates with a track record of handling high RPU or affluent customer segments are preferred. BASIC ELIGIBILITY CRITERIA • Minimum of 2 to 5 years of B2C sales experience, • Prior experience in field sales [Preferred]. • *Minimum graduation or above, with qualifications from relevant backgrounds preferred: o For Data/Tech/AI programs: Engineering, Computer Science, BCA. o For Management programs: BBA, Management, BSc, BCom & any other graduation program. • Currently working in the capacity of an individual contributor. *Note: Graduation is a requirement for the role, but exceptions may be made for candidates unable to complete their degree due to specific circumstances, provided they meet all other required criteria. SKILLS • Excellent written and verbal communication skills, including strong interpersonal and presentation abilities. 2 • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. • Ability to persuade learners towards enrolling in courses while ethically influencing their decisions. • Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements. KEY PERFORMANCE INDICATORS • Number of walk-ins handled and conversion rate. • Daily face to face counselling sessions (average 3–5 sessions/day). • Achievement of weekly revenue and enrolment targets. • Timeliness and accuracy of CRM updates and feedback logs. Show more Show less
