Administrator L3

L2 – Silver Peak SD-WAN Network Engineer

Role Summary:
The L2 SD-WAN Network Engineer will support the deployment, configuration, and maintenance of Silver Peak (Aruba EdgeConnect) SD-WAN solutions. This role focuses on implementing designs, migrations, troubleshooting, and ensuring operational stability across branch, data center, and cloud environments.

Responsibilities:

• Implement SD-WAN configurations based on HLD/LLD provided by architects.
• Configure and maintain Silver Peak appliances, templates, and policies.
• Perform routing and switching tasks, including VLAN configuration, trunking, and inter-VLAN routing.
• Configure BGP, OSPF, and static routes for branch and data center connectivity.
• Assist in migration from legacy WAN (MPLS, Versa, Meraki) to Silver Peak SD-WAN.
• Monitor network performance and optimize QoS for critical applications.
• Troubleshoot connectivity issues across underlay and overlay networks.
• Work with cloud teams to establish IPsec tunnels and BGP peering for AWS/Azure.
• Maintain accurate documentation of configurations and changes.
• Provide L2 support for incidents and escalate complex issues to L3.

Required Skills:

• 5+ years of experience in enterprise networking.
• 2+ years of hands-on experience with SD-WAN (Silver Peak preferred).
• Strong knowledge of routing protocols (BGP, OSPF) and switching fundamentals.
• Familiarity with MPLS, IPsec VPN, and QoS.
• Basic understanding of AWS/Azure networking.
• Experience with network monitoring tools and troubleshooting methodologies.

Preferred Certifications:

• Silver Peak ASE or Aruba Edge Professional.
CCNP or equivalent.

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Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

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