Administrator

Roles & Responsibilities:

- Jira Administration Expertise: Proven in-depth knowledge and hands-on experience with advanced administration of Jira Software (including Data Center/Server and/or Cloud environments), Jira Service Management, and Confluence.

- Complex workflow design and implementation (validators, conditions, post-functions). Scheme management (permission schemes, notification schemes, issue type schemes, screen schemes). User and group management, directory integration (LDAP/Active Directory).

- JQL mastery and advanced reporting capabilities. Troubleshooting and performance tuning.

- Groovy Scripting: Strong proficiency in Groovy scripting for Jira automation (ScriptRunner, Automation for Jira, etc.).

- Developing custom listeners, behaviors, scripted fields and extending Jira's native capabilities to meet complex business needs.

- Integrating Jira with external systems via REST APIs. Automating routine tasks and implementing complex business logic.

- Develop and deliver training to users on Jira functionalities and agile processes.

- Act as a Subject Matter Expert (SME) for Jira, advising on optimal configurations and new features.

- Assist in evaluating, testing, and implementing new Jira apps/plugins and integrations.

- Contribute to the continuous improvement of our agile practices and tools.

- Mentor junior team members and contribute to a culture of knowledge sharing.

Professional & Technical Skills:

- Bachelor’s degree in computer science, Information Systems, or a related field.

- 10+ years of experience in IT industry and 4+years of progressive experience in Jira administration and support, with at least 2 years in a lead or senior administrator capacity.

- Agile Foundational Knowledge/Experience: Solid understanding and practical experience with agile methodologies (Scrum, Kanban, SAFe), and how Jira supports these frameworks.

- Demonstrated leadership potential, ability to take initiative, manage multiple priorities, and guide others.

- Problem-Solving & Analytical Skills: Excellent analytical and problem-solving abilities with a keen eye for detail.

- Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Proven ability to collaborate effectively with cross-functional teams.

Additional Information:

- Jira Migration Experience: Hands-on experience with migrating Jira instances (e.g., Server to Data Center/Cloud, consolidation of instances)

- Agile Certifications: Certifications in Agile methodologies (e.g., CSM, CSPO, SAFe Agilist).

- Database Knowledge: Familiarity with SQL and database concepts relevant to Jira.

- Atlassian Certifications: Atlassian Certified Professional (ACP) certifications (e.g., ACP-JA, ACP-JSM) are a plus.

- Unix/Linux Shell Scripting: Familiarity and practical experience with Bash or other Unix/Linux shell scripting for server-side automation and administration tasks.