Administrative Assistant

We are looking for a proactive and detail-oriented Administrative Assistant with a strong customer-centric mindset. This role supports the Operations Manager in ensuring seamless internal coordination and delivering exceptional service to our customers. The successful candidate will play a key role in organizing documentation, streamlining processes, and enhancing the overall customer journey through operational efficiency and responsiveness.

Key Responsibilities:

Maintain and organize customer-related documents (contracts, communications, and records) in both physical and digital formats for easy retrieval and audit readiness.

Assist the Operations Manager with day-to-day administrative tasks, scheduling, and project coordination to support smooth business operations.

Set up and manage new customer contracts, ensuring all documentation is accurate, complete, and aligned with customer needs.

Handle contract renewals by proactively coordinating with customers and internal teams to ensure timely follow-up and seamless processing. Serve as a liaison between customers and internal departments (Sales, Finance, Operations) to ensure a responsive and unified customer experience.

Respond to customer inquiries with a solution-oriented approach, directing them to the appropriate teams when necessary while ensuring follow-through. Support the continuous improvement of internal administrative processes with a focus on enhancing customer satisfaction. Accurately input and regularly update customer information in company systems to reflect the most current data.

Skills & Qualifications:

Bachelor’s degree or a related field experience (preferred).

1–3 years of experience in an administration.

Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Strong attention to detail and organizational skills.

Effective communication skills, both written and verbal.

Ability to manage multiple priorities, meet deadlines, and adapt to a fast-paced environment.

Key Attributes:

Customer-Centric Thinking: Consistently considers the customer's perspective in decision-making and process improvements.

Proactive Attitude: Anticipates needs and takes initiative to resolve issues before they escalate.

Collaborative Mindset: Works effectively across departments to support company and customer objectives.

Confidentiality & Integrity: Handles sensitive information with discretion and professionalism.

Problem Solver: Approaches challenges with a solution-first mindset and a focus on continuous improvement.

Shift Timings: UK Shifts Work Days: Monday to Friday (5 Days a week)

Salary Range: Best in Industry

Availability: Looking for Immediate joiner.

Please share updated resumes on: hr@wfas.co.uk;

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• UK shift

Language:

• English (Required)

Work Location: In person

Application Deadline: 15/08/2025