Administration Executive / Front desk Executive

Company: The Grand Heritage Resorts

Location: Kondhapuri, Pune

Experience: 12 Years

Salary: 20,000 – 25,000 CTC per month

Benefits: Accommodation provided

Preference: Male candidates preferred

Job Description:

The Grand Heritage Resorts is looking for disciplined, well-spoken, and responsible Hospitality / Resort Executives to manage guest interactions, ensure smooth daily operations, and maintain high service standards across the property.

Key Responsibilities:

* Guest Handling & Front-End Operations

* Oversee front office, housekeeping, and guest services

* Attend client meetings, sit for finalisations, walkthroughs, and confirmations

* Handle and resolve guest complaints, service issues, and queries efficiently

Operational Management:

* Coordinate with all departments to ensure smooth daily operations

* Maintain and monitor resort cleanliness, housekeeping standards, and hygiene

* Basic understanding of housekeeping materials, cleaning chemicals, and usage

* Coordinate and supervise laundry operations

* Event Support & Post-Event Responsibilities

* Assist during events, ensuring client satisfaction

* Conduct post-event venue inspection for damages

* Document and manage damage recovery from clients where applicable

* Property & Facility Knowledge

* Basic knowledge of swimming pool cleaning, filtration, and maintenance

* Ensure all areas of the property meet resort standards

* Vendor & Internal Coordination

* Vendor coordination and timely follow-ups

* Coordinate with kitchen, housekeeping, security, and maintenance teams

Requirements:

* Degree/Diploma in Hotel Management / Hospitality / Event Management

* 1–2 years of experience in hotel, resort, or event operations

* Strong communication, supervision, and guest-handling skills

* Ability to stay at the venue when required

* Well-groomed, disciplined, and capable of independent decision-making