Admin Lead

Message Copilot

Job Title: Admin Lead Captive BPO Operations

Location: [Chennai]

Employment Type: Full-time

Reporting To: Operations Head / Facility Manager

Role Summary

The Admin Lead will oversee and streamline administrative operations for our captive BPO center. This role ensures seamless facility management, vendor coordination, compliance adherence, and administrative support to internal teams. The ideal candidate will bring a proactive mindset, strong organizational skills, and experience in managing administrative functions in a high-volume, process-driven environment.

Key Responsibilities

• Facility & Infrastructure Management

• Oversee day-to-day office operations, including housekeeping, security, pantry, and maintenance
• Ensure uninterrupted utilities (power, internet, HVAC) and coordinate with facility vendors

• Vendor & Procurement Oversight

• Manage vendor contracts, SLAs, and procurement of office supplies and services
• Negotiate cost-effective solutions while maintaining quality standards

• Compliance & Safety

• Ensure adherence to statutory and regulatory requirements (e.g., fire safety, labor laws, EHS)
• Maintain documentation for audits and inspections

• Administrative Support

• Coordinate travel, logistics, and accommodation for employees and visitors
• Manage front-desk operations, courier services, and mailroom activities

• Team Leadership

• Lead and mentor a team of administrative staff, including office assistants and support personnel
• Define KPIs, conduct performance reviews, and foster a culture of accountability

• Budgeting & Reporting

• Prepare and manage the admin budget; track expenses and optimize costs
• Generate periodic reports on facility usage, vendor performance, and compliance metrics

Qualifications & Skills

• Bachelor’s degree in Business Administration, Facilities Management, or related field
• 5+ years of experience in administrative roles, preferably in a BPO or ITES setup
• Strong leadership and team management capabilities
• Proficiency in MS Office and facility management tools
• Excellent communication, negotiation, and problem-solving skills
• Familiarity with ISO, OSHA, or other workplace safety standards is a plus

Preferred Attributes

• Experience in scaling admin operations during rapid team expansion
• Exposure to managing multi-location facilities or 24x7 operations
• Ability to work under pressure and handle crisis situations calmly.

Please reach @9363327746 or irajendran@med-metrix.com