Accounts Receivable Team Lead (B2B)

Accounts Receivable Team Lead

Retail industry

Role & responsibilities

• Work closely with your manager to ensure alignment of goals and priorities and collaboration with both internal and external stakeholders.
• Sets day-to-day operational objectives for the team.
• Provide the team with the right methods, tools, and resources to achieve the set goals.
• Manages development conversations and support in recruiting talents.
• Manages AR Specialists, Process experts also including experienced accountants.
• Responsible for staff planning and secure to have the agreed level of agents available.
• Inform stakeholders when team members are on leave and secure that all team members activate auto reply and block the outlook calendar to facilitate planning of meetings and handling of incidents.
• Secure back-up within the team and replace resignments within the resignation period to avoid operational impact.
• Responsible to identify and address knowledge gaps in the team.
• Secure availability during monthly, quarterly, and yearly cuts, which includes presence during local holidays.
• Make sure that team members absence during monthly cuts are agreed within the process.
• Monitor the daily operation. Have a flexible organization able to support all assignments.
• Escalate to Process lead/Process Expert when team needs support in complex matters or if the team have a backlog and is unable to meet agreed timelines.
• Knowledge in Handling Transition
• Adhere to take process notes, update tracker, SOP during the transition.
• Guide the Specialists & process expert throughout the transition period and responsible for and single point of contact for all transition related activities.
• Regular connect with Local Accounting team. (Check in calls/Pre & post monthly calls)

Preferred candidate profile

• Accounting skills, 10-15 years of relevant work experience in Accounts Receivables, Transition, reconciliation, Analysis and Audit)
• Degree (Bachelor/Master 's in accounting finance or equivalent) + Professional qualification (e.g. CPA, ACCA).
• Leadership skills with experience in leading and managing teams.
• Good communication skills to collaborate with various cross functional stakeholders.
• Excellent verbal and written skills in English
• Good understanding of RPA
• Added advantage if the candidate has a background in the retail industry and experience handling wholesale and franchise business models
• Process and monitor incoming payment from B2B Clients
• Issue invoices and billing statements; follow up on overdue accounts
• Generate aging reports and follow with customers
• Good working Knowledge on SAP (Mandatory)
• Experience and understanding of Finance Operations.
• 6-8 years of experience in the AR domain function.
• Experience in automation tools and system interfaces is a requirement, experience with SAP/ RPA preferred. In addition, it is important that you are motivated to understand our order platforms.