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Safeaeon
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Accounts Manager

Accounts Manager

Safeaeon

1 - 5 years

3 - 7 Lacs

nagar

Posted:23 hours ago| Platform:

Apply

Skills Required

usage sales customer satisfaction relationship building issue resolution advocate account management management customer engagement forecasting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Account Manager

Experience- 1 to 5 years

Location - Mohali

Shift Timings

- 8:30 PM-5:30 AM (Night Shift)

Position Overview: We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and collaborative processes to ensure customer satisfaction and drive growth.

Key Responsibilities:

1. Relationship Building and Maintenance

Develop and nurture relationships with a designated portfolio of customers.
Ensure customer satisfaction and identify opportunities for expansion.

2. Sales Techniques and Feedback

Utilize consultative selling techniques to surpass renewal and expansion targets.
Actively listen to customer feedback and relay insights to improve products and services.

3. Account Management and Upselling

Conduct regular account reviews and monitor key performance metrics for customer success.
Identify and pursue opportunities to upsell additional services to existing customers.

4. Industry Knowledge and Negotiation

Use industry and product knowledge to negotiate deals and create growth plans.

5. Customer Request Management

Prioritize and manage a high volume of customer requests and issues to ensure timely resolutions.

6. Automated Processes and Collaboration

Implement and manage automated processes to forecast and address at-risk customers.
Collaborate within a transparent and trust-based team environment.

7. Customer Advocacy and Partnerships

Actively advocate for customers, ensuring a positive experience.
Facilitate productive partnerships to help customers achieve their goals.

8. Call Goals and Issue Resolution

Consistently meet and exceed daily and weekly call goals to maintain customer engagement.
Identify and resolve customer pain points by coordinating with cross-functional teams.

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