Accounts Manager

• Manages assigned complex external accounts with daily interactions with clients, consultants, brokers, and leaders both internal and externally.
• Responsible for managing the day-to-day operational functions of multiple clients supporting areas of Implementation /onboarding new customers, escalated member/client concerns, benefit design setup and changes, product/program implementation and other service delivery projects to ensure operational quality and client satisfaction.
• Collaborates with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve.
• Provides regular communication to management on client concerns and feedback.
• Oversees all PBM operational functions pertaining to day-to-day management of the client.
• Responsible for the PBM operational management of self-funded clients in coordination with assigned account team members.
• Identifies solutions to non-standard requests and problems and translates concepts into practice.
• Consistently looks at existing processes, methods, and materials to find and implement opportunities for improvement.
• Serves as Subject Matter Expert (SME) for other departments on specific issues/inquires.
• Routinely identifies, develops, and shares best practice experience with peers.
• Facilitate resolution of all escalated requests by working with internal partners and conducting customer consultations as required.
• Coordinate activities to support impact reporting, root cause analysis, and full remediation.
• Ability to read, analyze and interpret SOPs and reporting.
• Demonstrate a high level of knowledge pertaining to the customer's specific benefit design.
• Coordinate 1/1 readiness activities; monitors new products and groups, scenario testing, facilitate daily updates/progress reports with client and internal functional partners.
• Proactively identifies and leads process improvements initiatives.
• Seeks stretch opportunities to expand knowledge and skillsets.
• Perform other assignments and responsibilities as required by management.
• Represent the client internally to implement plan design, complete projects, and address ongoing service needs.
• Assesses and interprets client needs and requirements and represents both internally and externally.
• Maintains and develops relationships with client leaders, key stakeholders, and brokers/consultants while maintaining focus on organizational strategies and goals.
• Advanced internal department knowledge of cross-functional partners.
• Establish and maintain strong relationships with clients to maintain consistency and drive client satisfaction.
• Collaborate with broader Account Team and Internal Business partners to maintain client action logs of outstanding items and identify issues/trends to determine corrective action steps; participate in regular discussions to review.
• Demonstrate a high level of knowledge pertaining to the customer's specific benefit design.
• Ability to understand, interpret, communicate, and execute on client requirements.
• Ability to recognize, anticipate and manage downstream impacts to ensure project success/client satisfaction.
• Seen as a consultative resource focused on best practices and optimal outcomes.

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person