Account Specialist

• Manage the sales cycle for our prospective customers. Conduct prospect qualification calls and demos via Zoom.
• Monitor and follow up on all inbound Marketing Qualified Leads.
• Monitor, follow up with, and notify our sales reps of high-priority global inbound leads to ensure prompt response times and a positive customer experience.
• Become a Product Expert and guide users through our product offerings.
• Engage Free Trial customers to help ensure they have a successful trial experience.
• Respond to customer questions and requests to provide exceptional customer service.
• Become an expert on technical hiring processes and advise on best practices.
• Work with Sales and Support to fulfill customer requests.
• Work with product teams to share key feedback and behavioral patterns to help prioritize the product roadmap.

Who you are

• 2 years of customer-facing experience.
• 1 year of experience demoing SaaS products.
• Business acumen: understanding how a given feature or its implementation generates a given business value.
• Excited by technology and enjoys keeping up with the latest trends.
• Ambitious and results-oriented individual.
• Excellent written and oral communication skills.

Even better if you have

• Experience managing an inbound SaaS sales cycle.
• Experience in qualifying with a framework like BANT and objection handling.

You will thrive in this role if

• Excellent presentation skills.
• Knowledge of Salesforce, Outreach CRM, and sales cadence tools.
• Understanding of the technical recruiting process.