Job
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Perform Manual review on accounts claimed as Fraud Application by card members/Third parties. Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times Balance customer interests with the interests of American Express Quality focused with strong attention to detail Excellent listening and verbal communication skills exhibiting a strong presence and the ability to communicate effectively across all audiences Strong Command on the English Language (specifically Concepts of Functional Grammar and its usage) both in terms of understanding and assessing Make outbound calls to card members, banks to validate information This role may be subject to additional background verification checks Self- driven and demonstrate the ability to deliver on tasks without direct supervision Minimum Qualifications: Graduates only Excellent Written & Oral Communication Skills Preferred Qualifications Demonstrate people management skills and has the ability to coach team members. Being 100% focused on the team's success. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Yearly Bonus - AIA Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less
