Account Manager

About the Role

Account Manager

Key Responsibilities

• Client Relationship Management

• Serve as the primary point of contact for assigned customer accounts.
• Conduct regular meetings with clients to review project progress, gather feedback, and address concerns.
• Maintain long-term relationships to ensure repeat business and referrals.

• Project Coordination

• Schedule and facilitate client meetings, demos, and reviews with technical teams.
• Capture detailed meeting notes and share action points with internal teams.
• Monitor project progress using tools like Jira (or similar project management tools).

• Business Growth & Upselling

• Identify opportunities to upsell support, AMC services, or additional projects.
• Actively engage clients for testimonials, referrals, and case studies.

• CRM & Documentation

• Update and manage all client-related information, tasks, and interactions in Zoho CRM (or any CRM tool).
• Maintain accurate records of communications, opportunities, and follow-ups.

• Collaboration

• Work closely with technical, sales, and support teams to ensure customer needs are met.
• Act as the voice of the customer internally, advocating for their requirements and experience.

Requirements & Qualifications

• Proven experience as an Account Manager, Customer Success Manager, or similar client-facing role in IT or service-based industries.
• Excellent command of written and spoken English.
• Strong organizational and multitasking skills with attention to detail.
• Hands-on experience with CRM systems (Zoho preferred) and project management tools (Jira or similar).
• Strong interpersonal skills and ability to build trust with clients.
• Ability to understand technical concepts and communicate them clearly to non-technical stakeholders.
• Proactive approach to problem-solving and driving client success.

Nice to Have

• Experience with upselling/cross-selling IT services or AMC contracts.
• Familiarity with SaaS environments or software development projects.
• Basic understanding of business processes in service delivery.