Account Manager - Industry 4.0 Solutions

Key Responsibilities:

• Developing and managing long-term relationships with key manufacturing clients for digital transformation projects.
• Serving as the main point of contact for client stakeholders, building trust and understanding business goals.
• Understanding client operations and pain points, and recommending technology solutions (IIoT, MES, etc.) that align with their needs.
• Shaping technical solutions with Pre Sales/SMEs across IIoT (edge connectivity, MQTT/Sparkplug B), MES (OEE, e batch, traceability, digital logbooks, recipe management), UNS/data architectures, and integrations (OPC UA, historians, ERP/MES/SCADA).
• Orchestrating proposals: scope, SoW, pricing, and commercial negotiations; navigate legal/procurement to closure.
• Coordinating cross-functional internal teams to ensure seamless project delivery and client satisfaction.
• Driving revenue growth by identifying and pursuing new business opportunities within the manufacturing sector.
• Preparing and delivering presentations, proposals, and strategic recommendations to senior management at client organizations.
• Supporting contract negotiations and renewals, ensuring both profitability and customer value.
• Tracking project milestones, managing timelines, and overseeing successful deployment of solutions.
• Monitoring client satisfaction, address concerns proactively, and ensuring long-term customer retention.
• Keeping up with latest trends in IIoT, MES, and manufacturing technology to maintain thought leadership with clients.
• Building reference stories and case studies; representing BASE at customer QBRs, councils, and industry events.

Qualifications:

• Bachelor’s degree in business, Engineering, Information Technology, or a related discipline.
• Proven experience as an Account Manager or similar client-facing role in discrete / process manufacturing (Automotive, EV batteries, Tyre, F&B, FMCG, etc.).
• Strong understanding of digital transformation, IIoT, MES, and associated technologies for manufacturing.
• Working knowledge of plant operations and ISA 95/ISA 88 concepts; comfort with SCADA/PLC/OPC UA, data historians, and MES workflows (OEE, traceability, SPC, recipe/BoM, work instruction/eBR, downtime analysis).
• Prior experience in selling or implementing industrial software solutions (IIoT platforms, MES, Unified Namespace, etc.).

Knowledge & Skills:

• Experience working with manufacturing enterprise clients or system integrators.
• Familiarity with IIoT connectivity (MQTT, REST, OPC UA), Unified Namespace principles, and modern data integration patterns.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills to manage multiple accounts and projects simultaneously.
• Ability to craft and deliver technical solutions in business terms.
• Experience with CRM tools and sales pipeline management.
• Leadership quality.