Account Manager

Company Description

CaratLane, India’s pioneering omni-channel jewellery brand, has been transforming the way people experience jewellery since 2008. With a vision to make jewellery accessible, affordable, and timelessly wearable, CaratLane formed a strategic partnership with Titan Company Limited in 2016, aligning with India’s largest jewellery retailer, Tanishq. In 2024, CaratLane became a proud part of the Tata Group, embodying the legacy of trust and excellence associated with Tata. With over 4,000 team members, a global network of 300+ stores, and millions of satisfied customers, CaratLane is celebrated for its commitment to innovation, craftsmanship, and customer satisfaction. To learn more, visit www.CaratLane.com.

Role Description

This is a full-time, on-site Account Manager role located in Bilaspur. The Account Manager will focus on managing client relationships, ensuring consistent communication, and delivering exceptional customer service. Responsibilities include overseeing customer accounts, addressing client inquiries, monitoring sales performance, and collaborating with internal teams to meet client needs. The role also involves analyzing business trends, reporting on key metrics, and continuously seeking ways to improve the client service experience.

Qualifications

• Client relationship management, excellent communication, and interpersonal skills
• Proficiency in analyzing sales data, managing accounts, and generating business reports
• Demonstrated ability to collaborate effectively with cross-functional teams
• Problem-solving, organizational, and time management abilities
• Sales, negotiation, and customer service experience in retail or related industries
• Goal-oriented and proactive approach to achieving business objectives
• Bachelor’s degree in Business, Marketing, or related field
• Experience in the jewellery or luxury retail industry is a plus
• Expert in Tally?