Account Manager

About Birlasoft Ltd.

CKA Birla Group

Key Responsibilities:

• Relationship Management:

  Building and maintaining strong, long-term relationships with clients, acting as the primary point of contact.

• Sales Strategy:

  Developing and implementing strategic sales plans to achieve revenue targets and grow the business.

• Account Management:

  Overseeing all aspects of assigned accounts, including sales, service, and support.

• Revenue Generation:

  Identifying and pursuing new business opportunities within existing accounts, as well as generating new leads.

• Customer Satisfaction:

  Ensuring client needs are met, resolving issues, and providing excellent customer service.

• Performance Management:

  Monitoring sales performance, tracking key metrics, and reporting on account status.

• Internal Collaboration:

  Working with internal teams (e.g., sales, marketing, product) to ensure client needs are met and opportunities are maximized.

• Contract Negotiation:

  Negotiating contracts and agreements with clients.

• Product Knowledge:

  Maintaining a strong understanding of company products and services to effectively communicate their value to clients.

• Reporting:

  Providing regular reports on sales performance, account status, and market trends.

Required Experience:

• Experience of 5+ years.
• Excellent verbal and written communication skills are essential for building relationships, presenting information, and resolving issues.
• Strong interpersonal skills are needed to build rapport with clients, understand their needs, and foster trust.
• The ability to negotiate contracts and agreements effectively is crucial for securing deals and maximizing revenue.
• A key aspect of the role is identifying and resolving client issues, requiring strong problem-solving abilities.

Location :