Account Manager

We are seeking a proactive and results-driven Account Manager to join our team. This role will focus on managing key client accounts, ensuring the delivery of exceptional service, and fostering long-term relationships. The Account Manager will act as the primary point of contact between clients and internal teams, with the goal of driving customer satisfaction and retention while identifying opportunities for growth.

Job Specification

• Collaborate with stakeholders to elicit, analyze, and document business requirements and ensure alignment with organizational goals.
• Develop comprehensive business and functional specifications, ensuring clarity and alignment between technical teams and business stakeholders.
• Lead the impact analysis for the implementation of new solutions, identifying potential risks, dependencies, and opportunities.
• Oversee the end-to-end lifecycle of technology solutions, ensuring timely delivery, scalability, and alignment with market needs.
• Utilize project management skills to plan, execute, and monitor projects, ensuring they are delivered on time and within scope.
• Foster effective communication and collaboration with stakeholders at all levels to manage expectations and ensure satisfaction.
• Continuously identify opportunities for process improvement and recommend strategies to enhance efficiency and effectiveness.
• Required Qualifications:
• Bachelor's degree in Business, IT, or a related field (or equivalent experience).
• Proven experience as an Account Manager, Client Manager, or similar role within the IT industry.
• Strong understanding of IT services, solutions, and products.
• Expertise in requirements analysis, elicitation, and documentation, with a strong attention to detail.
• Strong project management skills, with the ability to manage multiple priorities and deliverables simultaneously.
• Proficiency in stakeholder management, with excellent interpersonal and communication skills.
• Demonstrated ability to translate business needs into technical requirements and work effectively with cross-functional teams.
• Knowledge of software development lifecycle (SDLC) methodologies and tools.
• Experience working in diverse markets, with an understanding of global business dynamics.
• Strong analytical and problem-solving skills, with a focus on delivering innovative and scalable solutions.

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