Account Manager

Job Description

Job Description: You will be the engine for the accounts and will play an important role in the development of plans for each of our clients, addressing business requirements or concerns with the right solutions and then leading the team to execute flawlessly. He / She will lead all aspects of planning and execution including communications, event management, brand reputation management, effective media relations, and influencer relations as well incorporating digital plans for the clients. The ideal candidate will be a naturally curious individual, constantly consuming, reading, listening and meeting stakeholders to stay on top of cultural trends, consumer behavior and the media agenda. He / She will have an eagle eye for details, a quick learning curve, ability to understand complex issues and demonstrate awareness and curiosity to propose qualified opinions on how to communicate the clients’ visions to the world. Knowledge & flexibility to adapt to the new landscape around digital world would be an added advantage. Core Responsibilities : 1. Leads, manages and executes multiple client operations including media advisories, weekly reports and ensure adherence to timelines, budgets and quality standards 2. Contributes in developing client plans along with the team to create key communication messages across the traditional and digital platforms 3. Helps clients navigate dynamic communications environment, relevant trends, important influencers & proactively works towards managing their reputation 4. Actively builds and nurtures client relationships to build trust, confidence and client satisfaction. 5. Builds relationship with all key journalists and influencers in client universe 6. Works closely with the Account Directors in generating new business leads 7. Motivates the team regularly to improve the client satisfaction score and client retention ration 8. Assist the team to keep track of upcoming news stories and preparing media pitches & oversee the execution of plans 9. Communicates and collaborates with colleagues across departments and skill sets to deliver as one team 10. Establishes a healthy work environment by giving regular feedback to the juniors on their professional improvements and supporting them in all aspects of their job. Values & Skills: ü Continuous Learning approach towards business and understanding of core sector and media trends. ü Respect towards the all the client requirements demonstrating complete Client Centricity ü Ability to Collaborate & Nurture positive working Relationships with the Clients, Colleagues within the Agency and across the network ü Demonstrate Thinking and Innovation skills during challenging projects ü Ability to multi-task and succeed in maintaining Transparency & Humility in quick paced environment with multiple client demands ü Self-motivation: Should be able to create their own schedule and routine to keep themselves focused on the task without other distractions. ü Willing to learn and use digital tools: Virtual communication and collaboration is key. The candidate should be willing to learn and use digital tools such as video conferencing apps and other company-specific digital platforms. ü Time consciousness: Should value their own time as well as their colleagues’. Setting meetings and deadlines at appropriate hours to ensure you’re working in sync with everyone else. Critical thinking: Should be able to think creatively or use tools which help you flesh out ideas Qualifications & Experience Master’s/Bachelor’s Degree in Mass Communication/PR/Journalism from a reputed institute or MBA in Marketing 6-8 Years’ experience in a PR / Digital Agency Show more Show less