Account Management Manager

As an Account Management Manager at our company in Hyderabad, your primary responsibility will be to build and maintain strong relationships with key client accounts in the co-working or flexible workspace industry. You will play a crucial role in ensuring client satisfaction, retention, and revenue growth. Your duties will include: - Serving as the main point of contact for key client accounts. - Developing long-term relationships with clients by understanding their needs and offering customized workspace solutions. - Conducting regular check-ins and reviews with clients to guarantee service satisfaction. - Identifying opportunities for upselling and cross-selling within existing accounts. - Collaborating with sales and community teams to renew contracts and improve client retention. - Monitoring client usage and suggesting tailored solutions to optimize space utilization. - Coordinating with internal teams (community, operations, legal, finance) to ensure seamless service delivery. - Addressing any issues or complaints from clients promptly and effectively. - Tracking account metrics such as usage, satisfaction, retention, and revenue. - Providing regular reports and insights to leadership on account health and potential risks. - Overseeing the smooth onboarding of new clients, including workspace setup, orientation, and initial support. Qualifications required for this role include: - 6-7 years of experience in account management, client servicing, or relationship management, preferably in the co-working, flexible office, or commercial real estate sector. - Strong interpersonal and communication skills with the ability to connect with clients at all levels. - Proven capability to manage multiple accounts with a client-centric approach. - Knowledge of the Hyderabad commercial real estate or co-working landscape is advantageous. - Proficiency in CRM tools and MS Office Suite. - Bachelor's degree in Business, Marketing, or a related field (an MBA is a plus). Please note that this is a full-time position with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during day shifts with a yearly bonus. Your work location will be in person.,