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Account Director - Operations

Account Director - Operations

Akmv

15 - 20 years

50 - 70 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

service delivery hospitality client satisfaction operational excellence director operations strategic account management account director dgm operations cost optimization

Work Mode

Work from Office

Job Type

Full Time

Job Description

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Job Title:Account Director - Operations

DesignationLevel: Deputy General Manager (DGM)

Location: NCR, India (Willingness to travel across India as per businessrequirements)

About theRole:

We areseeking a seasoned and dynamic Account Director to lead and manage the clientaccount, This leadership role demands strong operational expertise, strategicaccount management, and the ability to drive excellence in service deliveryacross multiple geographies. The position is at the Deputy General Manager(DGM) level and will be based in Delhi NCR, with frequent travel across sites asrequired.

KeyResponsibilities:

- Overseeand manage end-to-end operations of the client account across all Indianlocations.

- Act asthe single point of contact for the client, ensuring delivery of high-qualityservices and client satisfaction.

- Leadcross-functional teams and collaborate with internal departments to driveefficiency and operational excellence.

- MonitorKPIs and SLAs, ensuring they are consistently met or exceeded.

- Driveprocess improvements, cost optimization, and innovation in service delivery.

- Buildstrong client relationships, understand evolving needs, and provide strategicguidance.

- Prepareand present operational reports and business reviews to internal and clientstakeholders.

- Ensurecompliance with all contractual, regulatory, and corporate requirements.

Qualifications& Experience:

- 15+years of experience in managing large-scale, client-driven operations acrossmultiple geographies.

- Proventrack record in account management and service delivery in complex, high-volumeenvironments.

-Preferred industry backgrounds: Hospitality, Integrated Facilities ManagementServices (IFMS).

-Exceptional leadership, communication, and stakeholder management skills.

- Abilityto work in a fast-paced, client-centric environment with a high degree ofprofessionalism and adaptability.

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Account Director - Operations