Account Director - Operations

Job Title: Account Director - Operations

Designation Level: Deputy General Manager (DGM)

Location: NCR, India (Willingness to travel across India as per business requirements)

About the Role:

We are seeking a seasoned and dynamic Account Director to lead and manage the client account, This leadership role demands strong operational expertise, strategic account management, and the ability to drive excellence in service delivery across multiple geographies. The position is at the Deputy General Manager (DGM) level and will be based in Delhi NCR, with frequent travel across sites as required.

Key Responsibilities:

- Oversee and manage end-to-end operations of the client account across all Indian locations.

- Act as the single point of contact for the client, ensuring delivery of high-quality services and client satisfaction.

- Lead cross-functional teams and collaborate with internal departments to drive efficiency and operational excellence.

- Monitor KPIs and SLAs, ensuring they are consistently met or exceeded.

- Drive process improvements, cost optimization, and innovation in service delivery.

- Build strong client relationships, understand evolving needs, and provide strategic guidance.

- Prepare and present operational reports and business reviews to internal and client stakeholders.

- Ensure compliance with all contractual, regulatory, and corporate requirements.

Qualifications & Experience:

- 15+ years of experience in managing large-scale, client-driven operations across multiple geographies.

- Proven track record in account management and service delivery in complex, high-volume environments.

- Preferred industry backgrounds: Hospitality, Integrated Facilities Management Services (IFMS).

- Exceptional leadership, communication, and stakeholder management skills.

- Ability to work in a fast-paced, client-centric environment with a high degree of professionalism and adaptability.