Accolite - Salesforce Administrator - Sales/Experience Cloud

Key Responsibilities

• Manage day to day administration including user management, security management, object and associated metadata Handle configuration and customization of Sales Cloud processes (Lead to Cash)
• Analyse lead quality and optimize lead-routing workflows to improve conversion efficiency.
• Manage Account, Opportunity, and Lead ownership assignments based on territory mapping.
• Maintain data hygiene and drive initiatives to reduce duplicates and inconsistencies.
• Troubleshoot and resolve production issues, data errors, and performance
• Respond to urgent user requests, access issues, or process failures.
• Log, track, and close incidents through the internal ticketing system (e.g., Jira, ServiceNow). Act as the first point of contact for Salesforce-related questions and incident resolution.
• Build and Manage reports and dashboards as requested by Business Teams
• Perform data loads (using Data Loader), data merge and maintain data hygiene
• Maintain documentation for incidents, SOPs, admin processes, and nightly operational tasks.
• Demonstrate strong interpersonal and problem-solving skills to work cohesively across multiple teams involved in the sales cycle.
• Maintain a composed and solution-focused mindset while working under pressure in a fast-paced environment.
  

Required Qualifications And Skills

• 2-4 years of experience working as a Salesforce Administrator on Salesforce Platform
• Salesforce Platform Administrator and Salesforce Platform App Builder certifications
• Efficient in Merging Accounts, Contacts, Opportunities(consolidation) and Lead Conversion.
• Hands on Experience with Sales Cloud. Strong knowledge on Lead to Cash and Quote to Cash process
• Experience handling incident management and operational requests
• Strong analytical and problem solving skills
• Strong communication and stakeholder management abilities.
• Strong understanding of SOQL query. Ability to build SOQL queries using standard and custom object relationships
  

Preferred Qualifications And Skills

• Experience in Service Cloud and Experience Cloud
• Knowledge of Apex basics
  

What This Role Offers

• Hands-on work across both sales operations and Salesforce administration
• Exposure to cross-functional RevOps activities and career growth into Senior Sales Ops, RevOps Analyst, or Salesforce Admin roles.
• Collaborative environment with strong learning opportunities.
  

Desired Skills And Experience

• Salesforce Administrator, Support