Academy Counsellor

Role & responsibilities

1. Student Counselling & Lead Conversion

• Provide counselling to walk-in, call-in, and online inquiries regarding courses, fees, and career opportunities.
  
• Understand student needs and recommend suitable courses.
  
• Conduct academy tours and explain course content, facilities, and training structure.
  
• Follow up on leads and convert them into admissions.
  
• Maintain high conversion rates through effective communication.
  

2. Admissions Management

• Manage the complete admission process from inquiry to enrollment.
  
• Ensure accurate documentation, form filling, and fee payments.
  
• Coordinate batch start dates, scheduling, and student registrations.
  
• Maintain student records and update in CRM or academy management software.
  

3. Marketing & Promotion

• Assist in promoting academy courses through social media, events, and campaigns.
  
• Coordinate with the marketing team for promotions, photoshoots, and content.
  
• Attend career fairs, exhibitions, or tie-up visits to schools/colleges.
  
• Help create marketing material (brochures, course highlights, etc.).
  

4. Student Relationship Management

• Maintain regular communication with enrolled students regarding schedules, exams, and placements.
  
• Handle student queries, concerns, or feedback in a professional manner.
  
• Build rapport with students to ensure a positive academy experience.
  
• Support students with placement assistance coordination when required.
  

5. Coordination With Trainers & Operations

• Coordinate with trainers on batch planning, class schedules, and attendance.
  
• Ensure classrooms, tools, and consumables are ready before training sessions.
  
• Support examination processesassessment schedules, communication, and results.
  
• Assist in organizing workshops, seminars, and guest artist sessions.
  

6. Reporting & Documentation

• Maintain and update lead trackers, admission reports, and monthly performance reports.
  
• Track inquiry sources, conversion rates, and batch-wise occupancy.
  
• Share daily/weekly MIS with Academy Manager.
  

Preferred candidate profile:

• Graduate in any discipline (Education or Management preferred).
  
• 13 years of experience in counselling, academic sales, or front office (preferably in beauty, wellness, or vocational training industry).
  
• Experience in a salon academy or training institute is an advantage.