About HONASA: Honasa Consumer Pvt Limited (HCPL), is a house of brands with a digital-first approach toward consumer brands creating the FMCG conglomerate of the future. HCPL has built an in-house portfolio of digital-first consumer brands like Mamaearth, The Derma Co, Aqualogica, and Ayuga and has recently acquired stakes in BBLUNT and content platform- Momspresso.HCPL is set to become a billion-dollar FMCG conglomerate in the next 5 years spread across the globe but connected through a digital center of excellence Hiring for mamaearth Customer Support Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Requirements: Experience of managing Customer Service for Domestice Process Maintaining a positive, empathetic and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels (email, chat and calls). Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Ensure customer satisfaction and provide professional customer support. Maintain CSAT score. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Must Have Skills: Voice Process and Non- Voice Process Typying speed- 25-30 wpm Good Verbal Communication Good written communication Other details: 6 days working with Rotational Off. CTC Offered- 28k + 2k (incentive) in hand

Key Responsibilities: Sales & Revenue Generation: Drive store sales to meet and exceed targets. Monitor KPIs and analyze performance data to optimize profitability. Team Management: Recruit, train, and develop store staff. Set clear goals and expectations for the team and conduct regular performance reviews. Foster a positive and productive team environment. Customer Experience: Ensure high levels of customer satisfaction through excellent service. Resolve customer complaints promptly and professionally. Store Operations: Oversee day-to-day operations including stock management, visual merchandising, and compliance with SOPs. Maintain high store standards in terms of hygiene, display, and functionality. Inventory & Merchandising: Monitor stock levels and coordinate with inventory teams for replenishment. Ensure adherence to visual merchandising guidelines and seasonal promotions.

Responsibilities To work as a backend engineer with our Core Shopping Experience engineering team To build highly available and scalable system solutions that power our apps and interfaces regardless of whether they are on the browser, on Android/iOS A smart, dynamic individuals with outstanding programming skills and a great passion for developing beautiful, innovative software Building high-level architecture of several systems and contributes to the overall success of the product by driving technology and best practices in engineering Responsible for building a highly scalable, extensible, reliable, and available platform Driving optimizations to scale out the platform in order to support an exponentially growing number of transactions Translating complex business use cases and wireframes into high-quality scalable code Must help in establishing industry best practices in architecture, design, and SDLC practices and drive their adaption Qualifications & Experience At least 4 years of experience in designing, developing, testing, and deploying large scale applications in any language or stack. Ability to design and implement low latency RESTful services. Strong in PHP, Java script, Node, and Python- (Proficient in anyone) Ability to design and implement low latency RESTful services. Conceptually familiar with a cloud-tech stack that includes AWS, Real-time message brokers, SQL, NoSQL, Continuous Delivery, Configuration Management. Good knowledge, understanding and experience of working with a large variety of multi-tier architecture (ref:hirist.tech) Show more Show less

Key Responsibilities: Sales Management: Achieve monthly, quarterly, and annual sales targets for the assigned territory. Drive primary and secondary sales growth through effective distribution strategies. Team Leadership: Lead, coach, and manage a team of Sales Officers / Territory Sales Executives to ensure performance KPIs are met. Provide training, mentoring, and motivation. Distributor Management: Appoint, manage, and drive performance of distributors. Ensure ROI for partners, timely claim settlements, and sufficient stock availability. Market Execution: Ensure excellent market coverage and in-store execution. Monitor visibility, availability, and brand presence across retail outlets. Data & Reporting: Analyze sales data, track performance metrics, and prepare regular MIS reports. Provide market feedback on competitor activities, pricing, and schemes.

Key Responsibilities: Achieve monthly, quarterly, and annual sales targets for the assigned territory. Manage and build strong relationships with distributors and retailers. Expand distribution network by identifying and onboarding new retailers/distributors. Ensure product availability, visibility, and placement in retail outlets. Execute trade promotions, schemes, and discounts effectively. Track and report competitor activities, market trends, and pricing insights. Share daily/weekly/monthly sales performance reports. Coordinate with supply chain teams to ensure timely product deliveries. Drive secondary sales and ensure proper stock management at the distributor level. Resolve distributor/retailer issues promptly and professionally.

Role & responsibilities 1. Keeping track of the stock in warehouses or other storing facilities and ensure inventories are updated and accurate. 2. Evaluate inbound, outbound and shipments to ensure the accurate quantity is in the right locations to improve Inventory control procedures. 3. Must ensure that accurate records of supplies, products, and materials are maintained. 4. Ensure all procedures related to the Inventory are strictly followed. 5. Working closely with supply chain teams to manage inventory levels and procedural efficiency. 6. Managing and resolving any discrepancies identified in stock takes or inventory records. 7. Assisting in the development of an inventory management strategy to minimise stock holding and maximise system accuracy. 8. Tracking and Reconciliation of inventory through multiple systems (WMS/OMS). 9. Tracking the stock in transit and the delivery of goods TAT should be adhered. 10. Publish periodically Inventory Ageing with all the management. 11. Assist in the Internal and External Audits. 12. Conducting Physical verification and provide RCA on Inventory Gaps and updating Variances in the System. Preferred candidate profile Inventory Management, Stock Control, Reconciliation, Supply chain, Analytical Thinking, Problem solving, Good in communication. SAP, WMS, ERP Software, Advance Excel. Experience in supply chain management is a plus. Bachelors degree in business administration, supply chain management, or related field. 5-10 years of experience in Inventory management and Control.

About Honasa - Honasa Consumer Limited (HCL) is the fastest-growing Beauty & Personal Care house of brands, creating the FMCG conglomerate of the future. Built on the values of Honesty, Natural ingredients, and Safe care, HCL addresses the needs of consumers through innovative products, evolved propositions, direct-to-consumer marketing, and e-commerce fulfillment. With brands like Mamaearth, The Derma Co., Aqualogica, and BBlunt, HCL currently serves over 500 cities across India, building an ecosystem that benefits both consumers and the community at large. The company is backed by leading investors such as Sequoia Capital India, Sofina SA, Fireside Ventures, and Stellaris Venture Partners. Job Title- AM - R&D Location- Mumbai (Thane) Key Responsibilities: Involved in all aspects of product formulation from the initial brief to final sign-off, and overseeing the manufacture of pilot batches and full-scale production. Lead the development of robust, stable, and effective formulations for manufacturing at third-party manufacturers and in-house facilities. Formulate products and conduct research and analysis to support manufacturing operations, production, product, and process development. Develop new formulations as per business demands and innovation requirements. Have in-depth knowledge of skincare and hair care products. Manage and execute development work for new products and the improvement of existing products. Lead technology transfer and scale-up operations to manufacture products in-house or at outsourced manufacturers. Conduct compatibility and product testing, shelf-life determination, process maintenance, and development. Maintain awareness of SOPs, cosmetic ingredients, GMP, and scale-up lab batches. Recommend ingredients and processes to improve the overall cost of each product and identify substitutes for raw materials. Responsible for research and development of new product formulations, from designing and formulating small batch lab prototypes to documentation, evaluation, and stability testing of a wide range of hair care products. Hands-on experience with surfactant-based formulations, in-depth knowledge of surfactants, conditioning agents, humectants, and different raw materials involved in hair care formulations. Provide technical leadership based on scientific principles for new products. Ability to work with ambiguity. Knowledge of regulatory and safety requirements for cosmetics. We are seeking a candidate who can bring technical leadership and innovation to our team, driving the development of cutting-edge personal care products Qualifications and Experience: B.Tech/M.Tech in Cosmetology, B.Sc./M.Sc. in Organic Chemistry, B.Pharm, M.Pharm. Relevant experience in the personal care industry is essential, particularly in skin and hair care.