ABCL- Area Sales Head- SME- Emerging Market- Ludhiana

Identify business growth opportunities across the location, build direct/ channel/ new client acquisition strategies and tap growth opportunities to achieve zonal targets

Augment the business volumes of mortgage lending in the location, manage client databases and tap them through Relationship Managers.

Drive relationships with key clients, faster TAT and cross selling initiatives in order to increase the client base of the Region

Monitor lead generation & RM sales productivity metrics to drive a high-performance sales culture across the zone

Scan the location market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the mortgage segment to the head office

Engage with channel partners and develop a touch point management system for faster customer connectivity

Conduct engagement programs and sales trainings to develop channel partners

Monitor SLAs, sales efficiencies and RoIe of channels

Effectively deploy schemes and prioritize sales of high revenue products and structures

Monitor client servicing metrics, develop relationship marketing programs and motivate RMs and channel partners to display highest levels of client servicing standards

Encourage the implementation of improved processes and best practices in order to enhance operational productivity

Engage with key customers on a periodic to build stronger relationships, thereby contributing to faster growth

Monitor customer issues and complaints and drive necessary action to address the same

Support the risk and review process by supervising the preparation of loan proposals and documentations to ensure controlled operations for the locations

Liaise with the customers and the Risk team to provide regular information required for monitoring the creditworthiness of the proposals

Prepare periodic MIS reports for profits, NPAs, new clients & report on a periodic manner to RSMs & ZSMs.

Guide and develop RMs to facilitate better customer acquisition, retention and support, and helping them to achieve superior performance standards

Nominate teams for product, behavioral and negotiation trainings and work for self development initiatives