A2P Sales

Key Responsibilities:

• Account Management:

  Manage and nurture relationships with existing clients to ensure satisfaction, retention, and consistent delivery service.

• Revenue Growth:

  Identify and execute upselling and cross-selling opportunities within the existing client base to drive revenue.

• Client Onboarding:

  Assist new clients with onboarding, technical integration, and the initial setup of A2P SMS services.

• Traffic Monitoring:

  Monitor SMS traffic, troubleshoot delivery issues, and ensure high delivery rates and service quality.

• Technical Collaboration:

  Work closely with technical teams to resolve client issues, optimize routing, and ensure compliance with industry standards.

• Reporting:

  Provide clients with regular updates on campaign performance, delivery reports, and usage analytics.

• Market Research:

  Stay updated on industry trends, regulatory changes, and competitive offerings within the A2P messaging space.

• Contract Negotiation:

  Negotiate service agreements, renewals, and pricing with clients ensuring mutually beneficial terms.

• Customer Support:

  Act as the primary point of contact with clients, providing timely and efficient query resolution.