377 7Qc Jobs - Page 2

Role & responsibilities Monitor & ensure process quality & compliance Experience in a International Blended process (BPO) Excellent communication & problem-solving abilities At least 1.2 Years Documented Experience as QA Immediate Joiners Preferred

Greetings from Infosys BPM Ltd., We are looking to hire an Assistant Manager Quality at Mangaluru, Karnataka, please find the below job description for your reference and apply if interested. Job Role: Assistant Manager Quality Work Location: Mangaluru, Karnataka (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality Assurance and Process Improvements Job Description: Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems. Good working knowledge of Quality Control methodologies Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies Experience on Quality Assurance practices leading Stable and predictable process performance Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies. Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs. Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits. Ability to analyze complex data and share key process and business inferences/insights with the leadership team Ability to project manage complex change initiatives by partnering with clients Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives. Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis Strong communication skills. Regards, Infosys BPM Talent Acquisition Team

Company Overview Sadguru Autocomponents Pvt. Ltd. (SAPL) is a leading aluminum die casting manufacturer based in Pune, Maharashtra. We manufacture precision and critical components for Tier 1 suppliers and global OEMs across automotive and non-automotive sectors. With high-pressure and gravity die casting, CNC machining, and an in-house powder coating facility, we are ISO 9001:2015 certified and transitioning to IATF 16949 standards. Role Summary We are looking for a hands-on and structured Manager Quality Assurance to lead the QA function across our die casting, machining, and powder coating operations. The ideal candidate will be responsible for strengthening systems, handling audits, managing customer complaints, and driving continual improvement. Key Responsibilities Lead QA activities across incoming, in-process, and final inspection Manage customer complaints, 8D, RCA, and CAPA processes Coordinate internal audits, IATF readiness, and documentation compliance Ensure traceability, calibration, and QMS discipline across all departments Collaborate with cross-functional teams for quality improvement initiatives Conduct quality review meetings and track quality KPIs Train team members on quality tools and SOPs What We’re Looking For 8–12 years of experience in quality assurance in a manufacturing environment (automotive or die casting preferred) Deep understanding of IATF 16949, ISO 9001, and core tools (PPAP, APQP, FMEA, MSA, SPC) Strong hands-on experience in managing audits, customer quality, and internal systems Engineering degree in Mechanical/Production/Industrial preferred Excellent documentation, communication, and team leadership skills Why Join Us? At SAPL, we’re building a structured and scalable organization. You’ll get the opportunity to work closely with leadership and drive impactful change in a fast-growing environment.

Role & responsibilities: The primary task of the Quality Analyst is call monitoring and providing actionable insight To gather information to help improve agent performance in the call center QA have an evaluation form that will be used to capture the information Implement scripts, record actual results and identify defects Suggest creative and active solutions for problem Assist in identifying & reporting of defects and propose resolution Identify training needs and take action to improve performance Prepare, review and present input to quality analysis test cases Identify and bridge gaps, Assess agent performance Ensure call audit targets are met successfully covering the entire team (allocated) Identify the bottom quartile, work with them and show improvement Calibrate with local Operations team to discuss the observations and track the improvement Creating an inspiring team environment with an open communication culture Organize regular, Refresher / Q&A and Call listening session Monitor teams quality performance and report on metrics Discover training needs and provide coaching Capture Customer Voice and propose solution over better call handling Identify process gaps, if any and highlight to operations team Publish Quality score agent wise/team wise/center wise on a regular basis Give process overview to the new team members Monthly assessments to check the knowledge level of the team Preferred candidate profile: Minimum 2 year of Quality Analyst experience and 3 years of overall experience Knowledge of Quality audits and parameters Good communication skills verbal and written Please share your resume on - matildad@hexaware.com/9082299130

We are seeking a dynamic and experienced Process Optimization Manager to lead strategic initiatives in improving operational efficiency, data processing workflows, and overall quality management within our electronic component data operations. This role combines responsibilities across process improvement, quality assurance, and ISO 9001-based quality management system (QMS) implementation, ensuring high standards of accuracy, compliance, and continuous improvement. Key Responsibilities: Analyze, design, and implement improved processes for electronic component data ingestion, validation, classification, and Data capture. Conduct thorough assessments and evaluations of existing business processes, identifying areas for improvement, inefficiencies, and bottlenecks Design, develop, and implement optimized workflows, procedures, and best practices. Lead initiatives to optimize operational workflows using lean principles, Value Stream Mapping, automation, and digital tools. Gather and analyze data related to process performance, utilizing statistical and analytical tools to identify trends and areas requiring attention. Establish, implement, and maintain ISO 9001:2015 Quality Management System. Conduct internal quality audits and coordinate external audits and certifications. Lead CAPA (Corrective and Preventive Action) activities and ensure timely documentation and resolution. Develop and monitor KPIs to track quality and process efficiency across departments. Drive cross-functional collaboration between engineering, QA, Production teams, and IT to implement process and system improvements. Ensure consistent quality of data outputs through robust QA protocols, checklists, and training. Train and mentor teams on process standards, quality procedures, and continuous improvement practices. Maintain and update quality documentation including SOPs, work instructions, and quality manuals. Address customer feedback and quality issues with structured root cause analysis and improvement actions. Foster a culture of quality and operational excellence throughout the organization. Qualifications & Experience: Bachelors degree in Engineering, or Masters degree in Mathematics / Statistics or related field. Minimum 8 years of experience in process improvement, quality management, or operations in an engineering/data-driven environment. Proven experience with ISO 9001 QMS implementation and maintenance. Strong understanding of quality assurance principles, CAPA, internal audits, and compliance processes. Familiarity with electronic component data and standards (e.g., part numbering, datasheets, BOMs). Strong knowledge of quality tools and methodologies (FMEA, 8D, 7QC tools, SPC, etc.). Proficiency in tools such as Excel, Python, SQL, Power BI, or workflow automation platforms. Exposure to lean manufacturing, Certified Six Sigma Green Belt or Black Belt preferred. Excellent leadership, analytical, and communication skills. Preferred Attributes: Strong project management and change leadership skills. Proactive and structured problem-solver with attention to detail. Ability to work across teams and drive alignment on process and quality objectives. Experience in electronics manufacturing or electronic component data domain is a strong plus.

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Neha 82872 67407 Required Candidate profile WFO-Lucknow not Delhi/NCR or kol Apply those who can relocate in Lucknow

Hiring for Quality Analyst/Sr. Quality Analyst Location: MBP, Navi Mumbai Role : The role is focused on auditing calls and mails, recording feedback, and facilitating necessary changes to improve the call center's core processes. The aim is to reduce errors through Audits, Root Cause Analysis (RCA), and Failure Mode and Effects Analysis (FMEA) while setting control measures in place. The role also involves delivering productivity improvements through continuous growth and technical development of the team, ensuring that all areas are efficiently managed and optimized. Job Responsibilities : Conduct thorough audits of calls and emails to ensure compliance with company standards and identify areas for improvement. Record detailed feedback based on audit findings and share it with relevant stakeholders to facilitate process enhancements. Implement necessary changes to the call center processes based on audit feedback, aiming to enhance efficiency and effectiveness. Develop and maintain updated documentation of core processes, ensuring all team members are informed of the latest procedures. Utilize Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA) techniques to identify and address process errors. Set and enforce effective control measures within the processes to minimize errors and enhance quality assurance. Collaborate with the technical development team to deliver continuous growth and improvements in productivity. Provide training and support to team members to ensure understanding and adherence to updated processes and standards. Job Responsibilities : Experience in quality assurance within a call center environment is highly preferred. Familiarity with process improvement methodologies and tools, such as Lean or Six Sigma, is an advantage. Criteria : Bachelor's degree in a relevant field. Minimum of 2 years of experience in a similar role. Strong analytical skills with the ability to perform detailed audits and analyses. Excellent communication skills for effective feedback and process improvement discussions. Criteria : Experience with Phonepe processes or similar financial services. Proven track record of implementing successful process improvements. Shifts timings: 24/7 Rotational Shifts Week Off : 1 rotational week off Interested candidate can share their resume "matildad@hexaware.com" or WhatsApp on 9082299130

Role - Quality Analyst | Service Desk Exp - Min 2 yrs Skill - Technical support | IT Helpdesk | Call audit | QC Tools | Quality Assurance Notice - Immediate to 30 days Loc - Pune / Hyderabad 9116324602 | teena.ghrs@gmail.com WFO | 5 days working

Quality Analyst || Bangalore || Gujarati fluency || Call @Bhumika 9717218586 Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Gujarati. Bengali Proficient in MS Office. Excellent analytical and listening skills.

Are you passionate about quality and obsessed with perfection? Do you have what it takes to lead a team of 10+ quality champions , elevate standards, and ensure zero-defect delivery in a fast-paced electrical panel manufacturing environment? If yes, we want you on our team! Job Location: Bhiwandi, District: Thane, Maharashtra Key Responsibilities: Lead and manage the entire Quality function , including in-process, final inspection, testing, and documentation. Develop and enforce quality assurance systems to ensure consistent product standards for LT/HT panels, control panels, etc. Drive root cause analysis (RCA), CAPA , and continuous improvement initiatives using tools like 5 Whys, 8D, Pareto, etc. Ensure compliance with ISO 9001, IEC, BIS, and other relevant standards . Plan and execute internal and external audits , prepare QMS documentation, and conduct quality training for team members. Coordinate closely with the design, production, and customer service teams to ensure first-time-right delivery . Review and analyze quality reports, NCRs, customer feedback, and take corrective and preventive actions. Maintain calibration records, inspection logs, and develop inspection test plans (ITPs). Lead, mentor, and motivate a team of 10+ quality engineers and inspectors to deliver consistent excellence. Preferred candidate profile Minimum 10 years of experience in Quality Management, preferably in electrical panel manufacturing (LV/MV/HT panels). Strong understanding of electrical drawings, testing protocols, IEC standards , and fabrication processes. Proven leadership skills with the ability to drive performance through team engagement and accountability. Proficient in quality tools, documentation practices , and use of measuring instruments. Strong verbal and written communication skills. Confident to lead audits and represent company quality to clients. Send your updated CV to ashishb@technocrafts.net Or WhatsApp us on: +91 9820719199

Minimum 2-5 years experience in the same industry B.Tech./Diploma Electrical/Mechanical Working experience in SAP Knowledge of CAPA, 7QC Tools Gauge use measure dimensions in Quality Call @ 8447732667 Required Candidate profile Responsible for all activity of final QC Excel is mandatory with formula document prepare in Quality 7 QC tools tsprecruiter02@gmail.com

Responsibilities: * Conduct quality inspections using raw materials, final products & processes * Perform SPC, Why-Why analysis & Poka Yoke implementation *Good Understanding of Documentation *Spectro Handling * Shift Handling Annual bonus Health insurance Provident fund

Role- Quality Analyst Location- Pune Experience- 2 Years Immediate Joiners only Skills- BPO International voice experience only Quality analyst on papers is must Call auditing, QC tools Contact- 7742324144

Role: Quality Analyst Location; Bangalore ( Marathahalli) 6 days working package upto 5 LPA Experience needed in 7 QC tools For more info kanak khandelwal 8287348253

Date 10 Jul 2025 Location: Coimbatore, TN, IN Company Alstom Req ID480412 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Project Quality Engineer in Coimbatore were looking for Your future role Take on a new challenge and apply your quality management expertise in a cutting-edge field. Youll work alongside collaborative and detail-oriented teammates. You'll make a meaningful impact by ensuring the quality and safety of sub-system installation activities, contributing to the delivery of reliable and high-performing transport solutions. Day-to-day, youll work closely with teams across the business (Engineering, Industrial, Procurement, Project Management), manage interfaces with customer representatives, and guide installation teams on quality and safety processes, and much more. Youll specifically take care of establishing and implementing Quality Installation Control Plans, but also leading continuous improvement activities at the sub-system installation level. Well look to you for: Managing interfaces with customer representatives for sub-system scope Guiding installation teams on quality and safety contributions Establishing, validating, and updating Quality Installation Control Plans Ensuring proper application and traceability of quality documents and records Leading quality awareness sessions and training for installation teams Driving continuous improvement and problem-solving activities Performing and participating in site quality inspections and customer joint inspections Managing non-conformance reports (NCRs) and ensuring timely closure Supporting the PrQSM in reporting quality KPIs and identifying improvement opportunities Collaborating with suppliers to manage quality control of supplied installation materials All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: B.E. / B.Tech in Engineering (EEE, Electronics) Experience or understanding of quality management processes and tools (e.g., 8D, QRQC) Knowledge of quality standards such as ISO9001 and IRIS Familiarity with reading drawings, specifications, and test equipment A Special Process Qualification (minimum Level 1 according to Quality Academy criteria) Technical knowledge of railway products Good communication skills in English Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our dynamic and inclusive working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership roles in quality management Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Total 6 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Season's Greetings to you from Harvas! A leading company from Industrial Automation manufacturing Special Purpose Machines is hiring ASSOCIATE / DEPUTY MANAGER / MANAGER - QUALITY CONTROL - SPM JOB LOCATION: Hosur, Tamil Nadu (Bordering Bengaluru Electronic City) Role & responsibilities Meeting the end-to-end QC requirements - incoming , in-process inspection and final inspection of the special purpose machine Incoming inspection of all manufactured and fabricated items In-process inspection of assembly, pallet, fixtures, at various stages of execution. Validation of machines for its qualification deliverables (performance, safety, ergonomics and aesthetics) Drive meeting the customer-specific quality policies/ requirements Drive meeting the quality standards as applicable to the industry Process compliance to applicable QMS (ISO, EMS, OSHAS etc) Leading the supplier assessments and competency enhancement Responsible for quality compliance for SPM and Manufactured items. Groom and drive the teams in meeting the daily deliverables Align business metrics with timely decisions with functional MIS Exposure to methods engineers in a related in SPM industry would be an added advantage. Preferred candidate profile BE/B.Tech Mechatronics/Mechanical/Electrical Diploma in Mechatronics can be considered with outstanding expertise in the given segment 12+ years of experience in QC/QMS in Automation-SPM Sound Manufacturing background Basic knowledge Machining, Surface Treatment and Heat Treatment processes Basic knowledge in electrical and electronics , Machine programming Problem solving tools (7QC, 8D concepts) Working Knowledge on RCA, CAPA and Risk management Exposure to Global Packing Procedures and Compliance Process knowledge complying to QMS Knowledge in Six Sigma, lean Mfg Concepts, Statistical analysis, SPCs, FMEA Please feel free to connect with us @ WhatsApp Number +91-98403 46894 / Mail: RAJENDRAN@HARVAS.NET

Role & responsibilities Lead the team in new product development and translocation model qualification, ensuring timely customer PPAP (Production Part Approval Process) approval. Proactively coordinate and participate in meetings with the R&D team and OEM customers to define and establish product and process specifications during the development phase Conduct new layout audits and perform troubleshooting analysis using quality tools and statistical techniques; implement robust Root Cause and Corrective Action (RCCA) measures to reduce scrap costs in the respective production cells. Lead quality initiatives within the respective production cells, validating quality objectives and monitoring results to ensure compliance and continuous improvement. Ensure compliance with IPC 610 and IPC 620 standards to maintain high product quality, with a specific focus on soldering, assembly, and associated processes. Enhance customer satisfaction by delivering zero-defect products and ensuring timely resolution and closure of customer claims. Drive continuous improvement initiatives aligned with Integrated Quality Management Systems (IATF & ISO), and ensure readiness for customer and internal audits. Specialized in failure analysis of PCBA and electronic products, leveraging technical expertise to identify root causes and implement corrective actions. Preferred candidate profile Preferred candidates from EMS industry

1. Assist in managing and maintaining the Quality Management System (QMS) as per ISO 9001 2. Assist in internal and external audits, including customer and certification audits. 3. Provide training and guidance to junior quality staff and shop floor operators. 4. Coordinate with the Production department to define CTQs (Critical to Quality) and develop Quality Control Plans (QCPs). 5. Interact with customers to understand quality concerns and implement appropriate corrective measures. 6. Halt production in case of identified non-conformities to prevent further defects. 7. Conduct root cause analysis and prepare corrective and preventive action plans (CAPA). 8. Manage and maintain all ISO documentation, audits, and ensure system sustenance. 9. Create and track non-conformity reports (NCRs) related to suppliers and follow up for closures. 10. Prepare and update quality instruction sheets for incoming material inspection. 11. Use and apply quality tools such as 7 QC tools for problem solving and process improvements. 12. Promote awareness and compliance of ISO standards and EHS (Environment, Health, Safety) practices across the team. 13. Lead and guide the quality team to maintain product quality and achieve quality goals. Apply on the link below- https://app.hrone.cloud/apply-job?appId=3Sh0-h-nzgT4FXh-rRZExE_yFiu3JlBUAskvgpsnbrKUaVgOiIg2r38rZBDW04iy3hdfphBJT9t463ojGYvum3ytw_X72qlfeCf4ogwZKltJzx3AqXGmyujducWqSW1T&dc=adept&rqt=UVozgs-AUV1ILPLBxDlf7A&cc=P59JVbpbHWXmZ_sFzZ_bYA&pid=S8MAvGkBFqb_YPN4dpEQzA&dptc=r0_XPJmvFT_oCLGRN8jpfg&st=-n_C2-YChNaZnubp3_OPew&fm=CR&headerColor=%23807e80&fontSize=10&buttonColor=%2300bfa5

Creation, review, and approval of FAIR According to AS9102 requirementsDesign characteristic interpretation, GD&T interpretation, blue-print reading, DPD interpretation, measurement equipment selection and use, as required. Required Candidate profile Desired Skills:AS9102 & AS9100, Creation,Review, Approval. 4-8 years of relevant experience in Aerospace/Automotive Sectors.Expertise with AS9102 & AS9100 requirements (Minimum 4 years of experience).

Job Title: Standard Room Engineer Location: Manesar Plant 4 Company: Sansera Engg. Ltd Description: We are seeking a dedicated and motivated individual to join our team as a Standard Room Engineer. The ideal candidate will be responsible for maintaining and repairing all standard rooms within our facility. This includes conducting regular inspections, performing preventive maintenance, and responding promptly to guest room maintenance requests. The Standard Room Engineer will also be responsible for managing inventory of parts and supplies, as well as coordinating with other departments to ensure the highest quality of service for our process owner. Responsibilities: - Conduct regular inspections of standard rooms to identify and address maintenance issues - Perform preventive maintenance on all standard room equipment and facilities - Respond promptly to guest room maintenance requests and resolve issues in a timely manner - Coordinate with other departments to ensure a seamless guest experience - Manage inventory of parts, tools, and supplies for standard room maintenance - Adhere to all safety and security procedures to ensure a safe working environment Qualifications: - B.Tech. in Mechanical Engg./Diploma in Mechanical Engg - Strong knowledge of standard room equipment and systems - Excellent communication and problem-solving skills Roles and Responsibilities Roles and Responsibilities: - Perform routine maintenance and repairs on standard room equipment and fixtures - Ensure all standard room amenities and features are in good working condition - Complete work orders and maintenance requests in a timely and efficient manner - Conduct regular inspections of standard rooms to identify any maintenance or repair needs - Coordinate with other engineering and maintenance staff to address larger maintenance issues - Keep accurate records of maintenance activities and inventory of standard room supplies - Participate in training sessions and staff meetings to stay updated on safety procedures and best practices - Respond to emergency maintenance requests and troubleshoot any standard room equipment malfunctions - Responsible for MSA - Adhere to all safety protocols and procedures when working on standard room maintenance tasks.

The ideal candidate will have a strong background in functional consulting and excellent communication skills. Roles and Responsibility Collaborate with cross-functional teams to design and implement functional solutions. Analyze business requirements and develop effective functional designs. Develop and maintain technical documentation for functional systems. Provide training and support to end-users on functional systems. Troubleshoot and resolve functional issues efficiently. Work closely with stakeholders to identify and prioritize project requirements. Job Requirements Strong understanding of functional consulting principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Strong analytical and problem-solving skills. Experience with functional testing and quality assurance. Familiarity with industry-standard functional tools and technologies. Mandatory Skills: SAP PPM Project & Portfolio Management. Experience: 8-10 Years.

Qualify suppliers according to company standards & management of approved supplier list per purchasing control compliance. Establish a process & ensures that suppliers deliver quality parts, materials, and services. Required Candidate profile LeadPPAP execution with supplier and ensure robust supplier process qualification/validation through IQ, OQ & PQ methodology.

Position Summary: The Manager Process Excellence (Black Belt) role is specifically designed to facilitate process/performance improvement activities and quality scores using Lean Six Sigma methodologies. Black Belts will be working closely with the senior manager on various projects that drive automation, improved processes/quality, standardization, SOPs, and customer satisfaction. Additional duties include leading, coaching, and mentoring Green Belts/Analysts, Process Owners, SMEs etc. in the use of Lean Six Sigma methodology. Serve as a strong resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with various stakeholders and leadership team to achieve corporate strategic initiatives. The goal is to reduce operational inefficiencies, Improve overall performance, productivity, and quality. Job Responsibilities: Lead a small team of analysts for various projects. Work closely with senior managers, process owners, SMEs to define the goal for improvement, the defects to be eliminated or improved. Primarily responsible for data collection, performance analysis and measuring progress by sharing metrics of findings. Monitor projects throughout the entire process ensuring timely and successful completion. For dependencies and conflicts, facilitate resolution by prioritizing deliverables and assign resources based on the direction provided by senior manager. Provide regular project updates and present data to the Leadership group. Develop strong working relationships with management, project team and other stakeholders. Build trust and create a clear communication channel to communicate findings and action items. Ensure team members are creating knowledge-based documents and documenting processes. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Other duties as assigned. Knowledge & Skills: Bachelors degree required; Masters/MBA preferred. Black Belt certification required, external certification from an approved training program preferred; Project Management Professional (PMP) preferred. Self-driven & dynamic leader with 4+ years experience with change management, project management, continuous performance improvement and/or data analysis, preferably in service industry. Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration. Solid skills in data collection, aptitude for math and statistical concepts (formal class work in basic statistics preferred). Proficiency in statistical software preferred (e.g. Minitab, SPSS). Proficient with MS Office tools (e.g. Power Point, Excel, Access, Word). Should be able to mentor/lead improvement initiatives independently and collaborate with all requisite stakeholders in accordance with timelines provided. Good experience in leading workshops/sessions on VSM and FMEA type of activities to identify process improvement opportunities. Confident in leading Lean/Six Sigma training sessions independently on a periodic basis. Must have the knack of logical reasoning while identifying high impact process improvement initiatives and take them to closure and ensure continuous improvement by taking E2E ownership. Attention to detail, including listening skills. Demonstrated formal/informal leadership skills with track record of results driven attitude through project management. Outstanding communication skills both verbal and written and ability to interact with and present to C-level executives and board members. Strong proven business acumen with problem solving analytical, and critical thinking skills. Enjoy working in a highly collaborative, fast-paced, and dynamic environment. Holds a valid US B1/B2 Visa and is willing to travel onsite for few months periodically.

Leading BPO in Mumbai Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call a 8467054123