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2.0 - 7.0 years

2 - 5 Lacs

Mohali

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Roles and Responsibilities Conduct quality audits, call calibrations, and root cause analysis to ensure adherence to quality standards. Analyze calls using tools like 7QC, Pareto analysis, TNI, and Six Sigma Quality principles. Provide feedback on call quality and suggest improvements through QC tools like Call Audit and Call Monitoring. Collaborate with team members to implement quality improvement initiatives and maintain high levels of customer satisfaction. Perform voice processing tasks such as BPO processes and Domestic BPO services. Desired Candidate Profile Strong knowledge of Gujarati/Marathi language skills are required for this position. Proficiency in using QC tools like 7QC Tools, Pareto Analysis, TNI etc. . You can also share your resume on this mail id lovisha.ahluwalia@teleperformancedibs.com

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2.0 - 7.0 years

2 - 5 Lacs

Gudupalle

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In process Quality Control Gauges / Fixtures & Instruments Management Monitoring of Process and Product Parameter and Management. Validation of Product Parameter for Improvement and New Development. Monitoring & Maintaining the laboratory equipments Analysis of Major Rejection and Planning the Corrective action plan & Implementation. Conducting Daily Meeting for Major Rejection & Generating Quality Alert and News Conducting Off the job & ON the Job training for QC Inspectors & Skill Evaluation. 3C & 5S Management Incoming Quality Control Incoming Inspection of Parts as per Sampling Standard Monitoring Rejection of 100% Inspection Parts and sharing the report Weekly monitoring of scrap and its movement accountability Raising the QPIR for supplier complaints Coordinating of Supplier & SQ Mark Auditing Verification of Supplier Inspection reports & Test Certificates Manpower handling of Incoming Inspections Responsible for Incoming measuring Equipment,. Verification of Supplier ISIR & its reports. Role & responsibilities Preferred candidate profile

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2.0 - 7.0 years

4 - 8 Lacs

Gurugram, Bengaluru

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Send resume: Raveena@wissenpro.com Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

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7.0 - 12.0 years

14 - 18 Lacs

Kolkata, Gurugram, Bengaluru

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Send resume: Raveena@wissenpro.com Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

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2.0 - 3.0 years

2 - 3 Lacs

Bengaluru

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1. Knowledge of Quality Systems - TS 16949 2. Technical Skills - Measuring Instruments 3. Handle the Quality inspector& quality check through patrolling 4. Fulfil the quality requirement by making cluster of machines

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4.0 - 9.0 years

4 - 6 Lacs

Noida

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job Description Quality Analyst Skills: Banking process ( international Banking Experience) AML, KYC, Role Description :- This is a full-time on-site role for a Quality Analyst AML KYC located in Chennai. The Quality Analyst will be responsible for quality control and assurance in Anti-Money Laundering (AML) and Know Your Customer (KYC) processes. Day-to-day tasks include monitoring, evaluating, and improving quality management systems, conducting analytical assessments, and ensuring compliance with regulatory standards. The role requires routine communication and reporting to maintain high-quality standards. Qualifications: - Proficient in Quality Control, Quality Assurance, and Quality Management Strong Analytical Skills for evaluating and improving processes Excellent Communication skills for effective reporting and coordination Experience in AML and KYC processes is highly desirable Ability to work on-site in Chennai Bachelor's degree in a related field is preferred Role: Call Quality AnalystIndustry Type: BPM / BPODepartment: Quality AssuranceEmployment Type: Full Time, PermanentRole Category: Business Process Quality Please share the Resume to ramya.ramya1@teleperformancedibs.com Ph No : 8050980644 best Regards Ramya V

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3.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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Skill required: Order to Cash - Master Data Management (MDM) Designation: Order to Cash Operations Analyst Qualifications: BCom/MCom Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Reporting to the Operations Accounting Manager, the Data Control Coordinator is responsible for responding to a high volume of incidents in ServiceNow. The Data Control Coordinator will investigate and resolve data integrity issues raised by internal and external stakeholders by leveraging project s multiple data sources to determine the issue and proper method for correction with auditable workbooks and documentation. An attention to detail and analytical mindset is critical to ensure that root cause analysis is performed and documented.This role requires collaboration with groups internal and external to Order to Cash including AR Reconciliations, Hydro Carbon Accounting, IT, Settlements, and POS (Point of Sales), Retail Finance, and operations. At our Organization, Continuous Improvement is a core value, so this role will assist in supporting various improvement initiatives and project. What are we looking for? SQL DatabasesMicrosoft Power AutomateMicrosoft Power Apps University Degree in relevant field (Accounting, Finance, Business Administration). College degrees will be considered. Experience working in a strong customer service focused environment. Excellent critical thinking, analytical and problem-solving skills including the ability to think outside of the box, deal with ambiguity and challenge information. Proven track record in building and maintaining strong relationships with internal and external stakeholders. Help to foster a positive climate where team spirit and collaboration are encouraged. Strong system skills including intermediate proficiency with Microsoft Excel (pivot tables, sumifs, etc.). Knowledge of POS Systems (Bulloch),JDE, PDI, ServiceNow, and Market Basket is considered an asset. Strong written and verbal communication skills along with the ability to work well in cross-functional teams. A good understanding of financial systems, processes and internal controls including knowledge of accounting (GAAP) is an asset. Well-organized and detail-oriented with a strong commitment to ensuring deadlines are achieved. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shiftsRespond to and resolve incidents created in ServiceNow in accordance with our Service Level Agreement (SLA) ensuring auditable work and work notes. Collect all documentation and approvals needed as part of the verification and correction process. Update systems with accurate information, including ServiceNow and PDI, with auditable work notes and workbooks. Collaborate with cross-functional teams to correct data in PDI (an Operating Platform) to ensure its accuracy so that Retailers are settled in an accurate and timely manner while protecting project s gross margins. Follow month end requirements for PDI and JDE close. Participate in the development of programs, policies, initiatives, and tools specific to Shared Services processes. Works with IT and other support teams to continuously identify process improvement capabilities and implement new technologies where justified. Demonstrates commitment towards continuous improvement initiatives and willingness to challenge existing practices. Follows existing processes and intemal controls, with a critical mind to automate and improve them in a cost-effective manner to enable our project to achieve synergies. Participates in Finance Shared Services activities in line with Service Level Agreements and Service Catalogues Provide support to Territory Managers and retail sites as well as other cross functional teams. Support, adapt, and evolve data control processes and reports in a dynamic Retail business environment. Involvement in various projects to assist in data validation. Qualification BCom,MCom

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1.0 - 6.0 years

1 - 2 Lacs

Bengaluru

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Quality Analyst Hiring - Bangalore Min 1 yr exp as a QA Should have excellent oral and written communication Should be well aware of quality tool call audit feedback call monitoring 7QC Tools, RCA, 5WHY's Karishma.imaginators@gmail.com Required Candidate profile CTC will vary upon last CTC - Max hike upto 30% depending upon interview process

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1.0 - 3.0 years

3 - 5 Lacs

Gurugram

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Roles & Responsibility: This is a full-time on-site role for a Quality Analyst. The Quality Analyst will be responsible for ensuring products meet quality standards, creating and implementing quality assurance policies and procedures, analysing product data, and communicating with different teams. ** This Job is for Night Shift** Strong analytical, quality control, quality assurance, and quality management skills. Excellent communication skills to effectively collaborate with various teams and stakeholders. Call Auditing and Evaluation. Conduct audits and feedback for all the agents with the objective of improving agents. Giving 1on 1 feedback to Agents & Team when required. Understand customer needs and requirements to develop effective quality control processes. Performs monitoring and assessment of all interactions of the associates (Inbound /Outbound Calls) Data analysis and creating designated reports/dashboards. Prepare TNA, publish and execute for 100% closure. Ok with Night Shift only. 8-week offs in a month. Good Comm Skills Mandate. Qualification. Experience -1+ year as QA on papers. Qualification - 12th/ UG/ Graduate. Location - Gurgaon , Haryana Salary Best In the Market + cabs+ PF(Night Shifts Only)

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6.0 - 10.0 years

4 - 7 Lacs

Manesar

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Standard Room & IQC, inspection, audits, CMM Programming, 8D,PPM, CMP, MMC,FTR, SPC, LAYOUT, MSA, GD&T, Knowledge of UTM, hardness, roughness tester, contour, 7QC, Why-Why, Calipers, Micrometers, Protector, gauges, 3pin micrometers, gauges FEMALE

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5.0 - 10.0 years

5 - 11 Lacs

Pune

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Role Purpose: With the supervision or support of senior colleagues, design, integrate, or improve manufacturing systems or related processes including Floor to Floor (FTF) measurement and documentation related to Production Part Approval Process (PPAP). Manage implementation of new manufacturing systems in a project management mode. May work with commercial or industrial designers to refine product designs to increase producibility and decrease costs. Core Competencies preferable: • New Process Design & Development • AutoCAD, MS-OFFICE, SAP/ERP • Material specification, GD&T • Documentation; ISO TS 16949/IATF 16949 • CNC Part Programming, VAVE • PFD, PFMEA, CP, PPAP, APQP, ECN & PCN • 7 QC tools, 8D, CAPA, SPC • Project Costing, Capacity Planning & Line balancing • Communication & Manpower handling • Prove-out Machine, Tooling, Fixture & Process Role & responsibilities Process Design Engineering- Contribute to the analysis of information and the specification of the methods and process steps, as well as the plant, machinery, and equipment, required to design and continuously improve manufacturing or materials processes and process systems to deliver the end product within specified cost and quality parameters. Engineering Solutions Design Contribute to the design of engineering solutions; design the feasibility testing approach and supervise its implementation to support the development and validation of engineering solutions. Engineering Standards Specification Carry out a range of activities under the guidance of more senior colleagues to support the drafting of engineering standards and specifications and the evaluation of the effectiveness of those standards. Engineering Inspections Carry out inspections under the supervision of senior colleagues to evaluate the quality of engineering works and/or the integrity of existing installations or structures, and make recommendations to senior colleagues on the remedial works needed to ensure conformance with specifications and regulatory requirements. Data Collection and Analysis Collate and analyze data using preset tools, methods, and formats. Involves working independently. Improvement/Innovation Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them. Project Management Work within an established project management plan to achieve specific goals. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Contract Management Help others get the most out of knowledge management systems by offering support and advice. Product and Solution Development Carry out a range of product development and engineering activities. Use established systems to analyze customer needs and define and deliver products. Solutions Analysis Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents. Internal Client Relationship Management Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues. Health, Safety, and Environment Follow the organization's health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate environmental risks and risks to the well-being of self and others in the workplace; instruct the team in safe working methods; identify instances of risky behaviors within the team and take appropriate action, escalating serious issues as appropriate. Manufacturing Methods/Processes Development Identify shortcomings in existing manufacturing processes, systems, and procedures; develop methods and processes to address them. Skills Engineering Technology Works without supervision and provides technical guidance when required on how to get results using new and advanced engineering technologies. Engineering Design Works without supervision and provides technical guidance as needed on executing engineering designs using the appropriate methods, tools, processes and software. Engineering Development Works without supervision and provides technical guidance as needed on achieving engineering development targets using appropriate methods, tools, processes and software. Engineering Specification Works without supervision and provides technical guidance when required on producing technical engineering specifications and related materials. Engineering Testing Works without supervision and provides technical guidance when required on testing, evaluating and improving engineering outcomes. Project Schedule Management Works without supervision and provides technical guidance when required on sequencing and scheduling tasks into a project plan. Engineering Build- Builds engineering solutions without supervision and provides technical guidance on these solutions as needed. Costing and Budgeting Works without supervision and provides technical guidance when required on costing, budgeting and finance tasks. Experience- Minimum 5 Years

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3.0 - 6.0 years

2 - 3 Lacs

Ahmednagar

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*Lead quality dep, handle customer complaints ,IATF, ISO Auditing, Analyze inspection data, rejection data, root cause analysis, Gauges Calibration , PPAP, Control Plan, 8D SPC, R&R 7QC, FMEA, Measuring instruments, CIP, QMS, CMM, team leader,0 rej Provident fund

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2.0 - 4.0 years

2 - 4 Lacs

Bawal, Sohna

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1.Responsible for Incoming inspection of child parts 2.Responsible for resolving the in house 3.Involvement in New product development activities 4.Incoming Quality control -Inspection of Raw materials 5.Incoming Quality control -Inspection

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5.0 - 8.0 years

6 - 10 Lacs

Manesar

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Supplier Quality, must knowing - stamping / Casting / Tubing/ injection molding electrical /electronic. VDA 6.3 certified. 8D, CAPA, Why-why analysis. PPAP, PFMEA, SPC, MSA & APQP. POKA-YOKE, Audits, MIS, Customer handle, English strong, 6sigma GB/BB

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2.0 - 6.0 years

3 - 6 Lacs

Sriperumbudur

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Sr. Exe Asst Mgr Business Excellence : CMR Group is India's largest producer of Aluminium and zinc die-castingalloys. With 13 state-of-the-art manufacturing plants across the country, CMRhas become the preferred supplier for many of Indias largest automotiveindustry leaders. Since its inception in 2006, CMR has consistently outpacedcompetition by focusing on delivering superior value to its stakeholders. Thisvalue is driven by a strong commitment to technical advancements, qualityenhancement, sustainability, and people-centric practices. We believe in an " EmployeeFirst " philosophy, ensuring that our people are at the core of oursuccess. Our dedication to fostering an enriching work environment is reflectedin our recognition as the 'Most Preferred Place for Women to Work' andas one of the Top 25 Mid-Sized Indias Best Workplaces in Manufacturing for2025 by Great Place to Work. As CMR continues to chart its growth trajectory, we remain committed to innovationand excellence. We are always looking for enthusiastic and dynamic individualsto join our team and contribute to our continued success. Position: FLO BusinessExcellence/ Manufacturing Excellence Job Band: - A Designation: Sr.Executive/ Astt Manager No. of Posts: One (01) Department: BusinessExcellence Reporting to: AreaHead Business Excellence Qualification: Essential B.Tech/M.tech Mechanical/ Electrical/ Electronics/ Metallurgy/ Industrial Engineering Desired: -Degree/Diploma/ Certification Course in Production Experience: Essential: - 3 or moreyears of experience in Business Excellence / Industrial Engineering/ ProcessEngineering. Desired: - Experiencein process improvement, project management, and data analysis, Lean six sigma, 7 QC tools, CAPA, RCA. Job Profile: Review and analyze identified areas ofimprovement for preparing recommendations on feasibility and scale of theproject. Coordinate with department heads for conductingaudits in energy consumption / maintenance / safety standards, report findingsand consequently scope of improvements. Identify process improvementopportunities out of suggestions received from audit findings, Qualityobservations / audits, kaizens, process improvement teams, user departments, ERP, EHS teams, etc. Propose and evaluate feasibility ofimplementing best practices in functions in line with changing externalenvironment. Core Competencies: Leanmanufacturing, six sigma, 7QC tools, PLC controlling and automations. Costconsciousness Effectivecommunication Knowledgesharing and learning. Planningand organization Executionexcellence General: Age - 25 -30Years CTC Approx. 3-6 LPA Approx. CTC not a constraintfor suitable Candidate Candidate should not be a frequent Changer. Notice Period: Joining Period Max 30 Days. Wecan Buy Notice Period if required. Location: Corporate office : 7thFloor, Tower 2, L & T Business Park, 12/4 Delhi Mathura Road (Near DelhiBadarpur Border) Faridabad, Haryana, 121003. Railway Station: Faridabad (9.1 kmaway) Metro station: Delhi Metro Violet line -Sarai metro station(400.0 m away)Airport: Indira Gandhi International airport (33.0 km away) Tatarpur : Tatarpur, BagholaRoad, Palwal, Haryana 121102 Railway Station: Palwal (10.8 km away) Metrostation: Delhi Metro Violet line - Raja Nahar Singh metro station (19.7 kmaway) Airport: Indira Gandhi International airport (87.6 km away) Haridwar : Plot No-3/P2, Sector 10, IIE Sidcul Haridwar Uttarakhand-249403 Railway Station: Haridwar(13.3 km away) Airport: Jolly Grant Airport in Dehradun (52.6 km away) Bawal: Plot No. 65, Sector 15, Bawal, Haryana 123501 Railway Station: Rewari (14.1 km away)Airport: Indira Gandhi International Airport (81.2 km away) Bhiwadi : SP-1D, RIICOIndustrial Area, Tapukara, Bhiwadi, Dist. Alwar, Rajasthan 301707 RailwayStation: Khalilpur, Gurugram (27.1 km away) Airport: Indira GandhiInternational Airport (61.8 km away) Manesar : Plot No. 182, Sector - 5, IMT Manesar, Gurgaon, Haryana-122050 Railway Station: Gurgaon (20.9km away) Airport: Indira Gandhi International Airport (34.9 km away) Vanod : Survey No. 470 & 471, Village Vinod, Taluka Dasada, District Surendra Nagar, Gujarat 382750Railway Station: Surendranagar (93.5 km away) Airport: Sardar Vallabhbhai PatelInternational Airport (104.1 km away) Halol : 455/P1/P1, Village Kambola, Taluka- Savli, Vadodara, Gujarat, India-391510 Nearest Railwaystation: Champaner Railway Station (11.5km away) Vadodara Railway Station(41.5km away) Airport: Vadodara Airport, Gujarat (36km away) Sriperumbudur : A4 & 5, SIPCOT Industrial Park, Pillaipakkam, Sriperumbudur, District Kancheepuram, Tamil Nadu- 602105 Railway Station: Vandalur (19.1 km away) Airport: ChennaiInternational Airport (27.3 km away) Vallam : G 108/2, SIPCOTIndustrial Park, Vallam Vadagal, Kanchipuram District, Vallam, Tamil Nadu 631604 Railway Station: Kanchipuram (31.9 km away) Airport: ChennaiInternational Airport (35.6 km away) Tirupati : Survey No.429-434, APIIC Industrial Park, Chinthalapalem Village, Yerpedu Mandal, Tirupati District, Andhra Pradesh 517619 Railway Station: Tirupati MainRailway Station (32 Km away) Airport: Tirupati Airport (22kms away). Pune : Office No.-208, Regent Plaza, S.NO-5/1A/1, Baner Pashan Link Road, Pune, Maharashtra- 411045Railway Station: Pune Railway Station (40km away) Airport: Pune InternationalAirport, Viman Nagar Pune (30km away) Orissa : Plant Survey No. -2020-2027, 1991-1993, Village Derba, Tehsil Rengali, Dt. Sambalpur, Odisha 768212 Railway Station: Sambalpur Railway station Khetrajpur, Sambalpur, Odisha(38 km away) Airport: Veer Surendra Sai Airport, Jharsuguda (31.5 km away)

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2.0 - 7.0 years

3 - 6 Lacs

Hyderabad, Bengaluru

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Job Role - Quality Analyst ****Salary upto 6.5LPA**** Required Candidate profile - Minimum 1 year experience as Quality Analyst in International BPO - Should have knowledge about 7QC Tools. For More info call or Whatsapp @ 8723051470 / 8453399504 / 9387861694 / 6002281943

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2.0 - 6.0 years

4 - 6 Lacs

Hyderabad

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Skills - Technical knowledge for Microsoft products, Windows troubleshooting, Outlook, Office 365, QC tools Experience- min 2 Years Location- Hyderabad Work from office 24\7 US shifts Contact- divyam@genesishrs.com | 8905344933

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4.0 - 8.0 years

5 - 9 Lacs

Tirupati, Chennai

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Role & responsibilities Perform incoming inspection of raw materials, metal components, and molded parts. Operate inspection tools like vision measuring systems , profile projectors , hardness testers , and plating thickness testers . Manage supplier selection, validation , and performance evaluation . Use quality tools (like 5 Whys, Fishbone, etc.) for problem-solving and root cause analysis. Handle instrument selection , calibration , and maintenance of measuring equipment. Maintain clear inspection documentation and follow quality control procedures. Support process audits , internal audits , and ensure compliance with quality standards . Work closely with Production, Quality Control, and Maintenance teams to ensure process improvements. Ensure effective communication and collaboration across departments.

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3.0 - 5.0 years

1 - 5 Lacs

Mumbai

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Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Ability to work well in a teamAdaptable and flexibleCommitment to qualityWritten and verbal communicationAgility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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2.0 - 7.0 years

4 - 7 Lacs

Hyderabad, Pune

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PRINCIPLE PURPOSE OF JOB Quality analysts role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. Responsible for call/data quality monitoring. Provide feedback to agents using prescribed feedback model. Mentoring and coaching agents on process level issues. Monitor adherence to compliance procedure and processes. Responsible for reporting program level quality score to the process owners. Responsible for conducting calibration and performance review call in terms of quality with client as well as the internal team. Conduct refresher training on the basis of the errors identified. Maintaining update log and communicate process updates by conducting a session Perform weekly analysis aiming at improving SLA. Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operation/management team. Identify and highlight potential risk areas and recommend preventive action. Maintaining a robust monitoring system to ensure key program metrics are adhered to and required level of quality is maintained across the board. ATTRIBUTES AND BEHAVIORS Develops and maintains positive working relationships with others. Shares ideas and information. Assists colleagues unprompted. Takes pride in the achievement of team objectives. Has credibility with peers and senior managers. Self-motivated – driven to achieve results. Works with a sense of urgency. High customer service ethic – is passionate about meeting customer expectations and improving service levels. Keeps pace with change – acquires knowledge/skills as the business evolves. Handles confidential information with sensitivity. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Clearance of all major exams (SSC, HSC, qualifying degree). Graduate Experience in US healthcare. At least 2 to 3 years of experience as a quality analyst. Adequate knowledge of quality tools (Green belt certification to be an added advantage). SKILLS & COMPETENCIES Excellent verbal and written communication skills. Excellent documentation and business writing skills. Excel proficiency. Ability to work well under pressure and meet deadline. Ability to work on multiple projects simultaneously. Ability to work creatively and analytically in a problem solving environment. JOB DEMANDS Occasional requirement to travel (primarily related to training and company meetings) within India/US. Ability to work seated at a computer for long periods of time. Candidate should be ready to work in different shifts, including night shift. KEY CONSTITUENTS No direct reports. Internal: Quality Manager and Team Leader. Operations Manager and Team Leader. Production Resources. External: Client interactions as and when required.

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2.0 - 7.0 years

0 - 3 Lacs

Pune

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Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in periodic times Ensure the onshore as well as shore stakeholders and well informed through weekly reporting and MQR or WQR Keeping track of market trends and different qualitative tools which could help with more competitive delivery and a better understanding Master the quality form to ensure that the replicability and understanding can be cascaded to the Operations and other departments Liaising with onshore on regular intervals to ensure we are one unit and working towards a common goal The Quality Analyst also is responsible for SLA tracking and time to time assessing any risks which may affect the business. Attend Management Meetings upon request Preferred candidate profile Minimum 2 - 4 years of Quality experience in Sales or Customer service Preferred Yellow/ Green belt trained or certified Has imparted training or taken quality sessions for the team in the past knowledge about Team Briefings Analytical with strong attention to detail and the ability to master process training in a short time Understanding of quality tools, quartile management, and sampling along with good MS Office knowledge and data understanding 5 Why Analysis Desirable Knowledge Knowledge about RCA analysis Strong written and spoken communication skills with a flair to impart feedback in a constructive manner Ambitious, eager to learn, and very methodological Willing to handle strict deadlines and should be able to work under pressure

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5.0 - 10.0 years

3 - 5 Lacs

Gurugram, Manesar, Sohna

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Must have contributed to Customer Audit (Maruti VSA System) Inspect incoming materials, raw components, and in-process products Monitor manufacturing processes, Data inspections, testing,trends, patterns,potential quality issues. Required Candidate profile knowledge of PPAP, MSA, SPC, CAPA, PFMEA mandate Investigate quality issues, identify root causes, and implement corrective and preventive actions to prevent future defect Collaborate with other dept

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3.0 - 8.0 years

4 - 9 Lacs

Pune

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Quality Manager/ Lead/Incharge Job Description Role and Responsibilities: Monitoring and driving quality management and audit activities for logistics services. Monitor the effective closure of the audit findings. Monitoring the database of problem sheets and coordinating with customer for effective closure. Monitoring the timely communication of receiving suspected damage cases to customer representatives. Monitoring the material rejection at customer rejection room meeting and provide subsequent analysis. Make optimum utilization of Lean Manufacturing methods to assist in preparing the feasibility studies for the operations. Develop methods that would help in reducing the cost without compromising on the quality standards to ensure increased efficiency. SOP Documentation and implementation of every procedure inside plant and warehouse. Establish and conduct process reviews as per defined frequency. Monitoring of the adherence of daily 5S Audit schedule and subsequent result review. Responsible to drive and implement best 5S practices within the scope of operations. Mentor continuous Improvement projects like Kaizen, QC projects, Six Sigma, etc. and maintain the track of project status. Ensure everyone in your team follows the Standard Operating Procedure (SOP) and Work Instruction (WI) Achieve audit targets in 5S,QMS, ISO, EMS, EnMS, OHSMS,VDA 6.3, etc. Monitor adherence of safety standards in your area/department. Report departmental KPIs, any deviation, reasons for gaps and countermeasures. Manage the information flow and coordinate among respective departments within company and customer. Mentor and give required training to the team members. Knowledge & adherence of QMS practices. Monitoring, analyse & review of all KPIs related to Scope of Operation. Ensuring CA&PA Submission & checked its sustenance Authority: Sign and approve leave for subordinates below 7 days at a stretch. Authorized to sign in the QMS documents. Take decisions on suspected external damages of the boxes. Management representative for the organization of various certifications like ISO, QMS, EMS, EnMS, OHSMS, VDA 6.3, 5S, etc. Sign and approve leave of subordinates below 7 days at a stretch. Drafting and control of distribution of all process documents. Coordinator for 5S audits conducted by customer and third party. Role & responsibilities Preferred candidate profile

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2.0 - 4.0 years

2 - 3 Lacs

Faridabad

Work from Office

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*Able to read Drawing *Must know about prepare bill of material based on drawing study Can prepare and study control plan PFMEA Basic knowledge of 7QC tools Basic knowledge of Computer Required Candidate profile Must have completed a Diploma/B.E/ Electronic and communication/ Electrical and instrumentation

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3.0 - 7.0 years

4 - 6 Lacs

Hyderabad

Work from Office

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Role: Quality Analyst(QA) Must know 7 QC tools: check sheets, histograms, Pareto, cause-effect, run/control charts, scatter diagrams Location: Hyderabad Exp: 3–5 years Salary: 4.5–6.5L 5 interview rounds (No MTI) Both-side cab | 24x7 shifts | No NP Required Candidate profile The 7 QC tools: Cause-and-effect diagram (Fishbone diagram), Check sheet, Histogram, Pareto chart, Control chart, Scatter diagram, and Flowchart (or Stratification).

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